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Pc Guy
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,
About us
Award wining.
Business highlights
Emergency services offered
33 years of experience
Services we offer
Custom builds, computer support & computer consulting., computer training, on-site repair, pc rebuilds
Amenities
Emergency Services
Yes
Reviews
4.6130 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 12% | ||
| 5% | ||
| 2% | ||
| 2% |
Showing 1-25 of 130 reviews
Thomas F.
Aug 2016
Great.
Carl N.
Aug 2016
Mr. Goldman, sued me for 600 dollars for his fee. In court the mediator pointed out that it is simple math, 54 dollars an hour, his fee X 5 hours equals 270 dollars not 600 dollars. Goldman was trying to over-charge me by 330 dollars .He told the mediator he made a mistake. A mistake? Overcharging by 330 dollars, a mistake ? . And then called me a son of a b**** during mediation. Is this a quality of a professional person ?
Glen B.
Aug 2016
Went well. Mark, as usual, was right on time and within an hour, had all needed work completed.
Edward S.
Aug 2016
He was fast,competent and very reasonable.
Susan L.
Aug 2016
Mark was exceptionally helpful. I went from a computer without hotmail access (something I've used for years) to a functional computer with Mark's help over the phone. I strongly recommend Mark, the PC Guy. He's a gem.
Kristine C.
Aug 2016
Please see above. The laptop is able to function as a back up now, thanks to the work Mark did. I wasn't under a large time crunch, so it worked well for me to have him take it and make sure he could address the issues. It is working much better now. Mark was very professional and always very prompt about returning my calls, etc.
Nancy N.
Sep 2015
My computer was the problem
Response from Pc Guy
"I don't know what happened. You need to let me know so I can fix the problem. Mark"
Annette H.
Jun 2015
unknown
Response from Pc Guy
"Thank you so much for the nice comments. I really appreciate the feedback. Sincerely Mark Goldman"
ANGIE U.
Apr 2015
After his analysis, he did not charge me anything, but sent me to another laptop repair person whom he knew and trusted, a guy named Brian with Laptop Repair in Denver. That person continued with the repairs and Mark picked up the computer, brought it again to me and checked it out in my apartment. He found some problems that he said would take more time to fix, some that I was not aware of, took the computer to his home for further correction of problems he had discovered. When he brought the computer back to me, it worked well, and he had added Skype, Windows Word, and Norton Security Suite, free of charge! I know Windows is about $100 itself! He even allowed me to make payments since he knew my only income was from Social Security. I am a registered nurse and plan to get back into nursing, since I have had both shoulders replaced and am now ready to work. I felt I could trust Mark, and I will call him again if I ever need another repair! He was patient about answering my questions and had me watch as he worked on the computer. I appreciated his consideration. Angie Unruh
Margaret D.
Apr 2015
He was prompt and efficient. He explained what he as doing.
H R.
Feb 2015
unknown
Response from Pc Guy
"[name removed] I appreciate the review. It was my pleasure to have been able to assist you with your computer problems. As always please feel free to contact me any time. Mark E. Goldman"
Kristine C.
Jan 2015
unknown
Response from Pc Guy
"Thank you for the wonderful review. My goal is to make sure you are happy with the service. Mark"
Fern B.
Jan 2015
Mark is not only knowledgeable, but very easy to talk to. I am not very knowledgeable
on the computer. He had a great deal of patience with me. He got rid of a lot of useless information, and helped me access what I needed. He let me know the charges after I has used my initial time and explained all the charges up front. He told me if I had any issues or did not understand something to call him back. I did have somethings I did not understand and after calling him back and talking them through I decided the best thing to do is buy a new computer as mine is extremely out of date and does not suit my needs. Mark does not sell computers, but took the time to tell me based on my usage and needs, what I should buy. He did all this at no charge and even told me that I could call him if I had questions when purchasing the machine. I'm sure I will definitely call if I need help in the future and can't say enough about him.
on the computer. He had a great deal of patience with me. He got rid of a lot of useless information, and helped me access what I needed. He let me know the charges after I has used my initial time and explained all the charges up front. He told me if I had any issues or did not understand something to call him back. I did have somethings I did not understand and after calling him back and talking them through I decided the best thing to do is buy a new computer as mine is extremely out of date and does not suit my needs. Mark does not sell computers, but took the time to tell me based on my usage and needs, what I should buy. He did all this at no charge and even told me that I could call him if I had questions when purchasing the machine. I'm sure I will definitely call if I need help in the future and can't say enough about him.
Donald B.
Dec 2014
HE IS EXCELLENT. ON TIME. WELL DRESSED. PROFESSIONAL MANNERS. EASY TO TALK TO AND WORK WITH.
THIS IS THE SECOND TIME I HAVE USED HIM. I AM GOING TO CONTINE TO USE HIS SERVICES INDEFINATELY
Edward S.
Nov 2014
unknown
Response from Pc Guy
"[member name removed] Thank you for the kind review. My goal is and always will be to make sure you are happy with the service. Mark"
Beth B.
Nov 2014
That turned out just fine. He was here for about 2 hours and did some clean up and ran something’s to help speed up my PC computer. I was expecting him to tell me things to change, but I didn’t get that quality of service from him.
Response from Pc Guy
"I believe I stated "Kick the tires and let it run for a while and then let me know if there are any issues". I am sorry you felt that I didn't provide the correct information that you were looking for. I also tell every client "If there are any questions, concerns, or problems to contact me to resolve the problem". Thanks Mark Goldman"
THERESA J.
Oct 2014
PC Guy got the computer to run a little faster, and he did give it a serious try (in other words, spent some hours working on it). He was willing to come back during rush hour also when my printer stopped working later in the day after he left, but I told him no on that. He told us from the beginning we didn't have enough memory, but that he would try to get it to work better. As I said, after he finished, it worked a little better - still not adequately though. So we've been living with a slow and and quot;buggyand quot; computer, and planning on getting a new one with LOTS of memory when we have time. I recently inadvertently met a computer technician (he's a new tenant of mine - so I was not looking for a new computer tech) and he gave me a couple easy pointers, and now our computer works much, much better. Basically I've discovered we do not need a computer with more memory (we have plenty for our home computer), we just needed to get rid of Norton and use AVG (which is FREE). We also discovered the order of installing the updates is very important. I think PC Guy knows the basics about cleaning up computers (and adding protection), but we almost bought a new computer based on his insisting that our main problem was our computer's memory, and that just turned out not to be true. Btw, I don't remember how much memory we have (and my husband is unavailable to ask), but it is a normal amount I'm told, and it's perfectly adequate, as our computer now works fine. I'm also sure our computer would work even better if we bought a bigger, badder computer, and went with Comcast as our provider.
Judith Y.
Oct 2014
unknown
Response from Pc Guy
"(member name) Thank you for your review. I would like to know what you found about my service that warranted a B rating. I cherish all feedback from customers, as it makes my company work harder. Always feel free to contact me about any questions or concerns. Thanks Mark Goldman"
Mary B.
Oct 2014
They helped repair my computer. He gives tips and it is nice that they are always on time. They never keep me waiting. If I call them and leave them a message they are quick to get back to me. They are just really good.
Response from Pc Guy
"Thank you for your review. I cherish all feedback from customers, as it makes my company work harder for your continued business. Always feel free to contact me about any questions or concerns. Thank you again Mark Goldman"
Peggy J.
Oct 2014
He did not know how to fix what I needed to be done. His solution was to go buy another computer. Another company was able to come in a get that hooked up. He was expensive too, but he did make a special trip to come out. He was punctual and he was professional.
Response from Pc Guy
"[Member name removed] I am sorry you feel my service was not up to your standards. While I try my best to fix issues, there are some I honestly cannot repair. If you feel I owe you a refund I am open to that should you feel I cheated you in any way. I do my best given the knowledge I have. I have no problem with people contacting other individuals to either get a second opinion. I would have appreciated some kind of notice prior to your review. I feel I am owed that much of a courtesy. Again my apologies Mark Goldman"
Renee S.
Oct 2014
Overall review of available PC functions including security went very well -- I'm already using Microsoft Word 7!
Mark's and quot;even keeland quot; approach is much appreciated -- no question is and quot;too dumband quot; to be answered in a very professional manner!
Mark's and quot;even keeland quot; approach is much appreciated -- no question is and quot;too dumband quot; to be answered in a very professional manner!
Beverly O.
Sep 2014
unknown
Response from Pc Guy
"Dear [Members Name] I am extremely happy you found my service worth your time and I do appreciate the wonderful review. It is clients like yourself that keeps me in this business. Should you have any questions please feel free to contact me. Sincerely Mark E. Goldman The Local PC Guy"
Terri T.
Sep 2014
I was having issues with my wifi router not securing my internet to outsiders. He was able to solve the issue with the router that neither me nor my two grown children were able to fix. He was prompt, courteous and professional. I will definitely use Mark in the future. I highly recommend him if you're having this type of problem with your internet and router.
Jill T.
Sep 2014
Our older computer running Windows Vista lost its sound after doing an software update. Mark diagnosed the problem and installed the original sound card driver, and numerous updates to bring it up to the current software level. This required numerous reboots and then waiting for our (rather slow) computer to restart, so that the next update could be installed.
Jill T.
Sep 2014
Mark came over and he only charged an hour's labor to diagnose problem, pick up a new part and install and check my PC. Much better alternative than throwing away a perfectly good computer!
Licensing
State Contractor License Requirements
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FAQ
Pc Guy is currently rated 4.6 overall out of 5.
No, Pc Guy does not offer free project estimates.
No, Pc Guy does not offer eco-friendly accreditations.
No, Pc Guy does not offer a senior discount.
Yes, Pc Guy offers emergency services.
No, Pc Guy does not offer warranties.