Our Family Tree Service

They started in June and the work is still not done. There are holes that have not been filled and there are trenches that are still existing. Also, some of the hoses of the sprinkling system have been run over the roots of trees in my yard, which was unnecessary and could cause problems in the future. Also, the water main valve was left on, and is spraying against the foundation of my house. I've called them multiple times to try to get them out to finish the work, and they have been largely unresponsive.

Comparable or lower prices. Was just starting out and has grown.

We've used them for 10 or 15 years. Comparable prices. Anything I need, they figure out a way to do it. We are moving out of city so we can't use them any longer. I've been recommending them to everybody. Efficient, make suggestions, work within your budget. Hard working employees. They job I required was done well. I have no complaints. Fast, efficient and cleaned up after themselves.

When they delivered firewood to us about a month ago, we asked for an estimate for them to remove a large tree much too close to the house, and a stump in another part of the yard that had been left after we had been cut down a small tree before.  They gave us the estimate immediately, and we arranged for them to call me when their schedule opened up so they could perform the service.  I decided to check with them after a few weeks, and they were able to come out two days later.  I was amazed at how fast they were at taking out the tree and grinding the stumps into nothing with their amazing stump grinder.  They were excellent!  Very knowledegable, professional, thorough, and friendly!  We will call them back again for firewood and anything to do with trees!

Great service!  Great product (full cord, very high quality firewood)!  And stacked it in our back yard very neatly.  We will also be hiring them to remove a tree and a separate stump.

Overall, it was awesome.  See above for details.  We have only dos and no don't for this company.

I thought this was going to go great. I contacted this company after receiving their name from a friend. A very nice and polite CU student came and gave me an estimate for the work to be done. The only hitch was that he said he had run out of bid paperwork, (so he coldn't provide documentation of the bid). I wasn't concerned as they were a refferal and seemed like a nice small operation. The work day came and no one showed up. I contacted the company and the owner told me that he had gotten a surprise visit from a cousin and was visiting with him but they would be there the next day. Foolishly, I agreed. When they showed up, the willow tree removal went smoothly. When it came to removing the beetle bush, however, everything went awry. The owner, who was working the stump grinder, said he wouldn't be able to get rid of the stump because of all the river rock beneath it. When I told him that they were supposed to remove the river rock as well, he FLIPPED OUT! He said that there was way too much river rock and that he wasn't going to do the job for the bid price. He started swearing and screaming at me (in the front yard of our house) and went and took the shovel from the worker removing the rock and threw it down, telling him to stop working. When I explained that I had a firm bid that included the rock, he started screaming again and picked up his cell to try and call the young man who had given us the bid. When he couldn't reach him, he started yelling profanities at me and telling me that he was going to dump "all this F*^$ING rock" in the middle of my front lawn if I didn't pay more. When I said I wouldn't, he got into his truck and sped away to look for the man that gave me the bid (who, ironically, was canvassing my neighborhood with flyers). Minutes later they returned and the young man confirmed his bid amount. The owner was furious and started yelling profantites at all of us. It was INSANE. After 20 minutes of ranting, he got in his truck and sped off. Twenty minutes later, the young man knocked on our door and apologized profusely for the behavior of the owner and for all of the trouble. He said that he "handled the people-end of the business" because the owner was such a buffoon. Ultimately, I gave the agreed upon amount of money to the young man because I felt bad for him and they HAD done most of the work (and there WAS a lot more river rock under the bush than we had expected). But save yourself the headache and humiliation of dealing with this company - AND DON'T!

One tree was so old that as it grew up two pieces of the trunk and branches came together to form a large loop in the middle. When they took down the tree, I specifically requested that they save that section of the tree because it was very beautiful, which they did. It now sits as a decoration in my backyard. They were very good and the price was very reasonable.

It started out very well, Mary was very responsive when I called to get their services. Justin came out to do an estimate within 2 days. He went over the yard with me and talked about all the services they could provide above and beyond just clearing out the trees around the fence. I thought they were very professional, responsive and reasonably priced so I hired them. They coordinated with the fence company and came out and completed the job as pertains to the fence. There were still trees and areas we had talked about clean up that they had not completed so I communicated this to them and they were very concerned and indicated they would complete the job in the next few days. When they were a no show, I called and was told the wind delayed the job which is understandable and they gave me an estimate of the next week to complete the job. After a week and no communication, I called again and recieved the same story, the wind. After waiting another week I called again, after which I have still not received a call back. They finally came out (without notice) sometime this week (a month later) and cleared a few more trees that we had talked about. Given that it had been almost 4 weeks since the job had initially been done, we assumed they would contact us to go over the remaining work to ensure it was all completed. This did not happen so I still consider the job incomplete but have also deemed it a lost cause. It is unfortunate because I thought Mary and Justin were wonderful people and they actually did a great job. I would suggest maybe a walk through of all the expected work the day they arrive to do the job just so you don't have to call them back. I understand that weather is a huge factor in their schedule but courtesy phone calls to the customer to make sure they are aware of delays is vital.

-