MILLENNIUM MOVERS

I would not recommend this company to anyone! The three guys were totally inexperienced, one took a load down the elevator and to the truck while the other three sat around. Furniture was wrapped with saran wrap and ended up scratched. The worst moving experience ever!

I called Joe Rondinelli (of A All Care Free Moving and Storage) on the phone to schedule our move, and I got a call the night before with an arrival window of between 9 and 10 am. On the day of the move, Millennium Movers was at the door at 10:40, but by the time they walked through the house and set up, the first items were not moved out of the house until 11am. We were still finishing up the kitchen stuff, so I wasn't going to hold that against them. Additionally, they were supposed to bring wardrobe boxes, but they and quot;weren't on the truck,and quot; so our clothes had to go in black trash bags. The workers took smoke breaks each hour, and nearly an hour for lunch, while my husband continued to work moving boxes from the house to the back of the truck. In their favor, they packed the truck nice and tight, and nothing major was broken or damaged, but there were quite a few scrapes and dings that required us to touch up paint and moldings around the house, and I still have two pieces of furniture to repair. When the truck was full and ready to go to the storage unit, they left the residence without my husband and had their truck and quot;break down because of the turboand quot; for an hour while no one was reachable by phone! Also, they had a 16 year old worker who had never been on a move before, and didn't know how to wrap furniture or do a strap lift. Then, they ran out of wrap, ran out of tape, and used the rest of our tape too. At the end of day one, they couldn't finish the job (due to the late start, frequent breaks, and disappearance for an hour with our stuff), leaving us in the lurch for a place to sleep. We ended up in the course of the evening, on the phone with an office manager named James (who never gave a last name), who assured us that the work would get done and heand acirc;??d be sending out an additional crew to finish the job. However our crew said that due to the truck problems, they couldn't finish the job, and after unloading the truck, further said that the other crew wouldn't be able to come in time. Finally, we convinced them to move a mattress to our apartment so that we could at least have a place to crash, until they could come back to finish things, which weand acirc;??d set for the following afternoon. The next morning, the same crew leader called to ask if he could bring a different crew by in less than an hour to get the job done (estimating 2 hours of work). Moderately inconvenient, but wanting to have the job done, we agreed. We waited at the house for an hour and a half without any sign of them, no phone call, and no return call from several messages. Finally, we had to take my son to a soccer game, and twenty minutes into the game, they call to say they are at our door. We meet them seven minutes later, and get things started shortly before noon. It was clear on Saturday that they were in a hurry, and they start loading the truck, but this is only going to be a partial load, so they load really loose and light, and then, as they are getting to the end of the load, they run out of space and canand acirc;??t fit any more in even though there is plenty of room toward the front of the truck. We are just ready to be done with all of this, so we take the truck less than half full overall, to the storage place and the apartment (while leaving about 4 trips of stuff to take by our personal vehicles). We stopped the clock just before 3 pm, for three more hours of work. Despite numerous calls and messages to the office with concerns and complaints on Saturday throughout the morning and early afternoon, we still canand acirc;??t get in touch with the office manager, a guy named and quot;Jamesand quot; (without a last name). We refused to pay until we talked to him, so our crew manager calls and he answers at the same number straight away! We complained extensively, but he said initially that we had to pay full priceand acirc;?and brvbar; he was a real smooth talker. We finally worked out a small reduction in fee on account of the use of a 16 year old (when he stated that company policy was to only employ 18+) and got him to take off some of the time the workers were just sitting around or completely missing, but in the end, the job cost probably 30% more than it should have with a good crew. I have moved myself and my family more than 5 times in the past ten years, so I know what this move should have taken and cost. Our experience is not one that I'd wish on anyone. The only reason to give the moving crew any credit is that the price for three workers was reasonable, they were clean and reasonably courteous, they put down floor protection over the hardwood floor hallways, and knew how to pack a truck right (even if they are not so good at estimating space). I wish we could get a do-over, but I will have to move again soon, so in a way, I will have another chance to find a company that is reliable and actually cares about the service they provide and the satisfaction of the customer.

Packers arrived at my condo on 5/18 at 10:30 am. I did not realize at that time that very little of the large amount of packing materials in my basement was used. 3 movers arrived at my condo on 5/21, approximately an hour and a half late. The moving truck would not accommodate my household and no other trucks were available, so they completed my move 2 days later. Damages: Gouges in walls of new house and old house; leg on globe stand broken off; 2 inch chunk broken off corner of desk hutch; foot on muffin stand broken off; scratches on file cabinet; scratches on both drop-leaf tables; scratches on dining room table; scratches on half table; back of spider web chair cracked in two places; scratches on bed rails in master bedroom; scratches on book case and shelves; grease stain on fabric of master bedroom bench; no mattresses were covered so they ended up extremely dirty. One of my daughter's movers hit the back of her car while entering Ward Road, pushing her into traffic.