LUMBER LIQUIDATORS

Badly, my floors a separated and warping

We chose Brazilian Koa for the upstairs of our 1904 home. Unfortunately, the wood took approximately six weeks to be dry enough to lay on the floor. John and his crew were absolutely excellent. I would not use any other crew than John's. He was articulate with us on explaining why we needed to wait to lay the floor and was responsive to our needs. He continued to check the wood to see if it had acclimated each week. It sounds like other people may rush the process to keep things on schedule, but we were very pleased that John did not rush and did a quality job. The process of laying down the floor did not take long and it looked beautiful upon completion. Our home is old and in places was not level and we were very appreciative of the quality job they completed. Ask for John if you are using lumber liquidators. He's the best!

unknown

In March 2013, our family joined together to purchase and install laminate wood floors for our aging parents. We selected the material from Lumber Liquidators for a balance of cost and quality from a supplier that (we believed) would stand behind their product. While none of us are professional floor installers, we are all experienced home renovators and opted for a product that was clearly promoted as being appropriate for homeowner installation.Less than a year later (and well within the warranty period), there were pronounced gaps and chipping in the flooring. We immediately took steps to act on the productand acirc;??s 12-month warranty. From our initial contact with Kerry, we have been put off or ignored. Once we finally mentioned reviewing their product in Internet forums, we were sent boilerplate information about why floors might gap. There was no acknowledgement of the chipping nor of our repeated attempts to resolve an issue we fully believe to be covered under the product warranty.

Their pricing was excellent. I am handicapped so I can’t lift anything so they moved the furniture out of the way. They put everything back the way it was and did a fantastic job. Their price was within the market range because I have checked a lot of prices throughout.

unknown

N/A

They are good and I will use them again. 

HORRIBLE