Reviews
4.648 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 17% | ||
| 4% | ||
| 4% | ||
| 0% |
Showing 1-25 of 48 reviews
Susan A.
Mar 2019
Excellent workers!! Professional! Very pleased
RICHARD S.
Dec 2018
This was the second time we had them clean. The first time was perfect....dusted, vacuumed, and the overall experience was very good. This time, not so. Pictures on the walls were left askew, and in general, wherever items on shelves had once been set, they were moved without any concern for putting things back in their places. Then there was the clutter on kitchen counters, around the bathroom vanities, and shower products. None of which showed any signs that the areas had been cleaned because all of those items were left in the same mess. Now all this could have been resolved with them taking at least some responsibility for the poor job. But, though I contacted them to voice my displeasure the same day, I was not responded to promptly. In fact, it wasn’t until my third email that I got a response. And, then, what I received was excuses. I’m only writing now because today I received an email that once again neglected to acknowledge any concern for my displeasure. I told them I didn’t understand how they could charge the same amount they charged for the fist “first full whole house cleaning”. Their excuses did not hold water. Saying they don’t put things back in their places and yet leaving clutter as it is is perplexing. I am disappointed that this company that I had originally wanted to use as my go to resource is no longer thought of the same way.
Response from
"[Member Name Removed], We are sorry you feel that way. Kep Klen strives to be the best we can. We have over 500 satified clients per month which shows our commitment to quality and service. Then we get clients like yourself trying to get things done for free then post bad reviews if it doesn't happen. Just like you did. So I hope that others that you want to do work for you reads the reviews you write and walk away. We responded again, many times, again letting you know that we gave you a discount from day one and you found it unacceptable and wanted to pay a fraction of the cost. We are sorry that you feel that way for very minor issues and for things we don't do which was told to you from the beginning like laundry and dishes. Lets get some facts straight for the readers 1. when you have service every other month its the same as cleaning the first time so pricing will be the same. When its done more often its maintaining your home instead of a full clean. 2. Things in your email, which I will gladly share with anyone that asks, were about things we don't do as it takes time which in turn cost you like: Dishes overflowing in your sink which we will not remove to clean the sink (your complaint), and cleaning inside your Fridge (we do if asked and its charged extra) which you complain we didn't do because it's a mess. 3. Your wanted to pay half price because they move a bag of receipts from your nightstand to clean and didn't put back, also they move small items on some table top that were not put exactly where you left them. I wish the best of luck to your next cleaner and pray they read this before accepting to work for you."
Janelle A.
Dec 2018
They were prompt and very professional. There were just a few places that were overlooked and not cleaned very well, but overall we were happy with Kep Klen.
Terry T.
Nov 2018
Kep Klen sent a crew of three to do the deep clean plus Rafaela appeared to talk to the team. Just had them again for an upkeep cleaning which went very quickly, very thorough. I highly recommend this company.
Kelli A.
Nov 2018
I spoke to the husband of this cleaning team. He informed me they were in the process of moving offices and asked if I would email his wife. I did and I never heard back from anyone. Very disappointing
Response from
"[Member Name Removed], An email was sent that we no longer service Elizabeth. Sorry if you didn't receive it, however to review someone that didn't do work doesn't make sense as it that doesn't reflect the work the company does."
Robert R.
Oct 2018
The service was excellent. My home was never that clean. I had a housecleaner for 6 years, I wish I had found Kepclean years ago. I recommend them.
Krystal S.
Oct 2018
Very happy with the service I received today! A little less than 4 hours (multiple people equate to "up to 8 hours") and my main floor and second story were spruced right up! Advice for others, be sure to clear surfaces and pick up prior to your cleaning so you leave enough time for dusting, wiping down appliances, and sweeping and mopping. Will DEFINATELY hire again!!
Ron B.
Jul 2018
wonderful. very polite, professional, and good at what they do.
Ashley K.
Jun 2018
Overall it went extremely well. My biggest disappointment was that our time changed for the day of our service and we weren't notified because for some reason "the automatic emails didn't go out for some reason on Saturday". We were very disappointed this happened as my roommate took time off work to be home for this. We did contact the company and they made amends by offering a discount on the cleaning, which we greatly appreciated. They were extremely quick but very thorough and the house looked wonderful after they finished cleaning. I do wish they had taken off their shoes on the carpet, or at least wore booties, as we had the carpets cleaned a few days before the date of service. I would definitely recommend this company and would hire them again should I ever be in need.
Adam M.
Jun 2018
Great job and we only use Kep Klen!
JOSEPH W.
Apr 2018
This is a reliable cleaning service. When one of the cleaners accidentally broke a piece of pottery that was sitting on the coffee table, she immediately informed me and apologized. (It was something that a little glue took care of.) They do a generally good job and often find spots that haven't been cleaned for a while and take care of them. On the other hand, I sometimes find spots they have missed, but find it hard to communicate this to the crew, because they are in and out so fast. Also, my Spanish isn't very good. Rafaela, who gives the estimates and oversees the work, is always responsive if I talk to her. Kep Klen is better than the service I had previously.
Adam M.
Apr 2018
Did a great job.
Kevin B.
Apr 2018
After the house was cleaned, it smelled as if rags that had not been washed in a while we're used. A bad mildew smell lingered for about a week afterwards.
Sandy S.
Apr 2018
Kep Klen has been doing a great job cleaning my house. I love how they are consistent with the service they provide .
Laura S.
Dec 2017
Thorough and swift job. They attended to details I might have not! Thank you so much! You aided an old man coming home from the hospital who due to illness had not been able to take care of his home in nearly a year. It looks spectacular. Thank you for helping me help him.
Adam M.
Dec 2017
Did a great job!!!!!
Josephine S.
Nov 2017
First time was great. Second time they didn't schedule me when they said they would. After several emails and a phone call I got on the schedule. They said they would come at a specific time (1 hr window) but came 2 hrs early when I was not home. Had to make more phone calls. Third time they said they would be there at 12:30. Babies nap is at 1. At 1 they still weren't there. By the time they got there, babies were napping and the babies room never did get cleaned. They deducted some money from the bill, but I would have rather had them on time and a clean room. The last two times they also did not notify me of my cleaning time until i contacted them the day before and asked. Considering another service. The work is good, but it would be nice not to have to hassle with them every 2 weeks over when are they coming!
Linda D.
Oct 2017
Kep Klen sent three cleaners, who spend 2-12 hours working and did a spectacularly good job. I was particularly impressed by the cleanliness of the wood floors and stair railings. I've signed up to have regular twice-a-month cleaning services to keep clean all year long!
Zachary C.
Sep 2017
They were able to help out at a totally fair price, and our experience with them has been wonderful in the few months they have worked for us so far. We loved them so much, and the price was so fair, we have them come every week.
Wanda G.
Jun 2017
It was fine.
Adam M.
Jun 2017
Did a great job! Better than I had hoped for! Will use again!
Lori A.
Jun 2017
did very minimal work - did not complete what was asked for.
Sarah M.
May 2017
We agreed on 2 cleaners for 2 hours to perform a deep clean of a condo we were moving out of. They were about an hour and a half late, but communicated to us ahead of time that there would be a delay. In the end, 3 cleaners showed up for the job (FYI - this caused the invoice price to jump up quite a lot after the services were performed - after some back and forth with the owner, this issue was resolved). Overall, the crew did a good job of cleaning the place in the time allotted. The crew was kind and professional. If you are going to work with this company, be sure you clearly lay out the services and pricing expectations ahead of time to avoid a shock at the end.
Claudine C.
May 2017
They arrived on time, were very friendly, got to work immediately. They did an excellent job.
Rachel D.
May 2017
They repeatedly scheduled me for days/times I did not request. They did 6 hours of cleaning, said they'd come back another time for the remaining 2 hours. They did not clean in the corners of the rooms. They did not clean under furniture (even when there was plenty of room to insert a vacuum/mop underneath). They did not clean dust webs near the ceilings. They did not return calls asking to schedule the additional 2 hours. They did not return email and telephone requests for a 25% refund for the work not performed. I found this company extremely unprofessional. I would warn Angie's List members not to use them! And I still want a 25% refund for the work not performed!
Response from
"[Member Name Removed], Sorry about what your think your experience was with Kep Klen. Kep Klen is committed to customer satisfaction. First regarding the schedule date, at the time of purchase you are asked 3 dates you would prefer service. We couldn't accommodate your first preference but was able to with your second date. It was schedule and you canceled saying that it wouldn't work. We offered a few days over the next two weeks for you to pick. Unfortunately it took 2-3 more attempts to accommodate both schedules. Kep Klen did every attempt to accommodate you on this. Secondly, price. You paid $169 for 8 hours of cleaning which is roughly $21 per hour. It was a deal price and if you think pricing was high, why would you purchase it then complain about it Thirdly, once we finished your home, Kep Klen walked the home with you. At that time you were amazed on how great it looked. Yes, we completed the work in a little over 6 hours which was amazing considering the condition of your home. Your were so amazed that schedule monthly service with us. Yes, at that point, because you were becoming a recurring Monthly customer, we decided to lessen the bill 1 hour a month for the next two months. Though according to the disclaimer when you purchased the deal, this is a one time visit and may not be split into multiple visits, Kep Klen wanted you repay you in some way. Once the recurring service was schedule with an email reminder immediately sent and you acknowledged and accepted. One month later you canceled the night before and you wanted to wait until the next month do to finances. We accommodated and didn't charge any cancellation fees. Then two month have passed since your first visit, this time the morning of the scheduled visit you canceled. You told us you never wanted recurring visits and why did we schedule them so we removed your scheduled visits from the system. Then after two weeks later and 2 1/2 months since our first visit, you demanded that we come and clean you whole home in the two hours believed owed to you. We told you we can come but you will be charged. Then at that point, not anytime before, you started to complain about all the work. The cleaners didn't dust, the counters were not cleaned, the corners in all the rooms were missed, we didn't clean under the couch, etc. Then you started to threaten us with bad reviews everywhere if we didn't come clean your whole house for free or give you back money. Why wait over 2 1/2 months after your initial visit to say you were not satisfied. What you were not satisfied with is that Kep Klen wouldn't come clean your whole home for free. Why resort to bad reviews. We told Angie's List about your threats to write bad reviews everywhere and offered our explanation and proof on what really happen. Angie's List refused to take any part and decided to let this review go through without representation from either party. Nor did Angie's List defend their own disclaimer that mentions that time can not be split and is a single visit when you purchase the deal. It seems like they allow one sided reviews. We have hundreds of monthly recurring/repeat residential customers and growing. All Service Companies gets complaints, however, its our belief to have all complaints resolved and completed within 48 hours. Services companies cannot support any complaints 2 1/2 months later. That's like getting your oil changed then go back 3 months later and say I want a free oil change because the oil is used. [Member Name Removed], we are sorry that you decided to write this review. Since Angie's List decided to let this review go through even after hearing about it from us, we offer our apologies to all the readers that happen to read a stupid review like this one."