KACEY FINE FURNITURE

We purchased a lovely couch and then took off 4/29 as this was the date the salesperson gave us as the delivery date. Kacey called during the delivery window to schedule the deliver date for 4/30. "@#$%&!". The delivery scheduler said that he would have someone call from CS but no one ever did. We called them and they said that they would have our salesperson call. She called 2 days later to see how we liked our couch. We told her that the couch was delivered on the wrong date and that it was dirty after they unwrapped it. I would have thought that they would have at least discounted the delivery since they screwed up my schedule for 2 days. They did send out a independent upholstery cleaner at their expense to clean the schmutz off that did a wonderful, professional job.

On the plus side they were punctual. Each time they came out they were on time. I did have to have them come back to connect the sectional.

This has been a frustrating experience. The salesperson raved about the quality of this set and assured us it was an excellent buy. Within three weeks of delivery, the cushions lost their shape. Kacey's service person agreed this was a manufacturer's problem and had new cushions ordered. Before they arrived, a nail poked through the couch deck, so the couch had to be repaired. The new cushions had the same problem, and we were told that we would have to periodically steam the cushions for them to keep their shape. We asked if we could exchange this set for one that was better quality. That is against their policy. Our attempts to discuss our unhappiness with their customer service staff have been unsuccessful. Kacey said we might be able to continually replace the cushions for the life of the warranty. This is not acceptable. Kacey does not stand behind their products and does not care about customer satisfaction. This is the worst experience we've ever had with a furniture company.