HomeAdvisor

better than expected. The mover knows his stuff, was very efficient, helpful and took care of business. I would recommend this man.

Still performing but its fine so far. He was nice and the work is good. Provided 2hrs of service but it wasn't enough for him.

First person installed the wirings incorrectly, but the second person who redo the job did it correctly, he is nice.

The lady was very good, she did an excellent job but I forgot to cancel the appointment so she came back bi-weekly and my son had a major surgery so I didn't receive the services.

very professional, fix with no problem, has no leak since he fix it , did a good job. very pleasant guy

He was a nice guy and professional. He just cut the carpet and layed it over the top. No attachment to sub floor and blending

She was very good and I am very happy with her work. My only concern is she should have someone to help her to the job. The house is big for 1 person to the cleaning. I paid the service and I need to mop my kitchen floor because she can't do it alone.

I joined Angie's List for a fee a few days before starting in on this project. I entered detailed information about the sump pump replacement and was offered a fixed price offer that shows HomeAdvisor and Angie's List both at the top header. I made a three hour trip to the property to work on this and other items, with the intent to have the pump repaired before I left. First scheduled appointment was for 7:00 am on Wednesday 1-6-20. At 6:30 am on 1-6-20 I received a text message from HomeAdvisor that stated: "Due to a last-minute pro call off, we had to reschedule for Friday 8 Jan 7:00AM. We apologize for the trouble." Later on that day an individual that says he had previously claimed the job sent me a text that started with: "hi there this is Bryan wow I just read what is goin on there after I claimed the job". The text goes on to explain that his total for the job is $275 in total. I called him and discussed the job in detail including some of the risks of working with 240v power and hoisting a pump out of a 120 foot deep well with piping full of water. I asked if he was a plumber or had ever replaced a well submersible pump before or had the equipment to hoist a pump with piping out of a well. The answer was no to all. We agreed that he was not equipped or qualified to perform the work. Later that day I called home advisor and quizzed them about the details of the booking, including that when I paid up front for a fixed price service for $416 to have the pump replaced, the check out shows a $3 Trust and Support fee which is supposed to cover "This fee helps support the HomeAdvisor Platform and related services, including various operating costs and support measures like insurance, background checks and always on customer service." Comparing the $416 to the $275 that the individual had been offered, it is clear that there is a lot of hidden mark-up. A quick check of submersible well pumps shows that two important factors, first there is a lot of detail that a plumber must know specific to that installation before selecting a pump and other necessary parts, second the $275 offered to the first handyman does not even cover the price of some of those pump selections. I asked for a name and contact number for the qualified person that was scheduled for the next appointment on Friday. I was told that they were currently talking to a contractor to finalize. I told them that was not a legitimate business model to send me an appointment if they had not received a confirmation including an agreement from a contractor to show up at that time. I asked that the contractor that they assign call me ahead of the appointment, as this is necessary in order to show up with the correct replacement parts. I also made the point that it was not a legitimate business model to make it appear they are offering a contractor a fee closer to what I paid, but in reality offer a contractor a much lower amount that will not attract a qualified contractor. No call from a contractor was received before Friday. At 6:30 am on Friday I received an identical message to the previous reschedule with this one rescheduling for 7:00 am on Sunday Jan 10. Again, no communication was received from a contractor. At 5:00 am on Sunday 1-10-20 I received a text message that said: "We're sorry, your HomeAdvisor booking has been cancelled due to an emergency with your professional. We have fully refunded you to your original payment method." I sent a reply: "What is the name and phone number of the professional that just cancelled?". The response was "For help, email [email protected]."