Electri-Serve Corporation

Work was done to our satisfaction

Prompt, reliable, and professional service from first to last. 

The Tech checked out the light then inspected the dimmer switch and that was the problem.  He installed a new dimmer switch and "Problem Solved"!  He was there maybe 30 minutes from start to finish.  Great guy, very nice and professional.

Brandon started to try to locate the wire that the sprinkler service had cut.  He didn't have the tool to find the cut wire, so he called another guy to come over.  The next guy came and he didn't have the tool either.  So they called a third guy and started digging up the yard.  At this point, we asked, how much is this going to cost -- because I was worried they were going to charge me for all of their time?  Brandon said $200-$300, so that seemed reasonable.  I said, "if it is more than that to find the cut wire, I don't want you to do it because I have a solar light I already bought and could install instead." 

While they were waiting for the third guy, Brandon started the second part of the job, which was to replace the ceiling fan.  Since he had a cast on his foot and it meant going in the crawl space, he called another guy to come over (an apprentice, I guess).  So now 4 guys are doing the job that one guy should do.  I had already bought the replacement ceiling fan and all they had to do was install it.  They did that in about 1 hour.  

In the meantime, the fourth guy shows up with the right tool to find the cut wire, the 3-4 of them find the wire and then they don't have the right part to fix the cut wire.  They said they'll have to come back next week with the right part -- and apparently another trip charge.  I had to miss another day of work and meet them at my house to fix the part.  I don't understand why they don't bring what they need to the job?

Brandon also replaced a $20 switch on my electrical panel.  So all in all, I thought this bill should be around $500 at most.  Instead, I received a bill for $1066, with 6.5 journeyman hours, 3 apprentice hours, 2 trip charges, and $176.65 in material.  (I had bought the ceiling fan and so all they had to fix was a cut in the wire so I am not sure how it was $176 in material).   

When I got the invoice, I of course then called them and said, I think there has been a mix up.  I talked to Jeff Metzler and he said he would need to talk to Brandon but Brandon was on vacation.  I never heard back so I called back.  I never heard back again.  And so I have now called 4 times.  They are now sending me a past due notice so I am in a predicament of probably having to pay this outrageous bill or ruin my credit.  I don't mind paying $500 or even $600 but it seems outrageous to charge $1066 for installing a ceiling fan and fixing a cut wire in the yard -- and to not even call me back.   I strongly recommend you not use them.  I am really disappointed because I know they get all As on Angie's list and that is why I used them.  

I sent an email request on a Sunday and got a call Monday morning. The woman who called (Stacey) asked very detailed questions about my electrical issues, including which switches worked which fixtures, and the size and type. The result was that the technician arrived with exactly what I needed to do the work--no additional trips to get parts. It was impressive. The technician arrived right on time, was very professional, and did a great job. The price might have been a bit lower, but electrical work is always expensive so I wasn't shocked. I would use them again.

We have used Electriserve in the past. We were having problems with our landscape lighting. Called on 12/5 to make an appointment for a service call. I was given three possible dates for the week following and was assured someone would call back to confirm. No one bothered to call back. This company may still be on Angie's list but is not on mine!

When it looked like the provider might miss the appointment window, I got a call from their office letting me know that they were running late.  As it turned out, they made the window.  Once they arrived, they were very professional and courteous. The gentleman actually broke a dimmer switch but had it replaced before they left.  I could not be happier with this provider and will use them again.

They were the only company of five that answered their phone when I called. While on the call, Jeff Metzler arranged a meeting for the next day to review the project. He was prompt, courteous and very professional. He made things easy to understand and sent the quote about 1 hour after our meeting. My electrical configuration had limited room for expansion and his solution was efficient in both material costs and labor. After agreeing to proceed, his team arrived on time and completed the job quickly. They were courteous, professional, knowledgeable and offered advice for additional items with regards to code and passing inspection. As my basement is in the process of being finished, their input was extremely valuable. They also demonstrated attention to detail and took pride in their work. I'm very pleased with their service and will certainly use them for future projects. This was a refreshing change of pace in an age where I've become used to being disappointed.

This company is excellent and prices reasonable. After several no-show appointments or followed through estimates from other electrical companies, I found Electri-Serve and called them. From arranging the appointment, the estimate and subsequent work I have been very impressed. Jeff arrived at my house for the estimate appointment on time and was thorough. On the scheduled day, Brandon arrived on time and ready to start. He kept me informed as to what he was doing and even cleaned up after he was finished. For any electrical work in the future I will only be calling this company

I called in the afternoon, there was an electrician in my area and he arrived less than three hours after calling for my appointment. He showed up on time and was very courteous. The office staff were very friendly and professional and helped ensure my same day appointment. Thank you!

They were very good. They know what they are doing. They are obviously very knowledgeable and they were very professional. They are expensive though.

They were great and I would use them again. He was a sweet man and did a really good job. He got the job done in about 2 hours.

Stacey was very empathetic and really tried hard to get an electrician out ASAP for me. Scott, the production manager, overheard her and said he would meet me at the property within 40 minutes.Scott was very professional and informative. He quickly explained the process and quickly got the power back on within 3 hrs. The whole process was very helpful and every point of communication was excellent. I will be using them to completely repair the problem.

This was such a great experience and made my new Angie's list membership worthwhile already!!! Our dryer broke about a month ago. We purchased a new dryer and when that one arrived, it didn't work at all. We discovered it was an electrical problem. We need a dryer this week so I called a bunch of places to find someone who would come out this week. Electri-serve made special accommodations for us. Stacy (I think that was her name) called the scheduler and then they specifically asked one of their electricians to come out at the end of the day the next night. She even called me back after their normal business hours (after 5pm) to arrange this visit. Not only that, she said she would call me when the electrician left his previous job so I could leave my work then and not have to sit around extra for him to arrive. And she did call me to let me know! And he was even earlier than we had expected. The electrician was professional, thorough and helpful. He fixed our problem right away. This was a totally great service and we will definitely use them again.

It went great. Arrived on time. Went right to work. Had to drill hole and add new wire for new light fixture. Had to go through two studs. Could not believe how quickly Scott got this done. Everything looks great. Also capped off and sealed old outlet outside. Was so mad at myself that I had put this off for so long. I will definitely call again for next project.

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Have used them twice.  Very good experience.

This was a good experience.   We had a weather delay for the first visit which was expected, but once things cleared up the contractor showed up and did the work with no issues.  The contractor arrived on time both times, had a good attitude towards me and the work, he explained what was going on and got things done in a reasonable time frame.  I would use them again.

After blowing a circuit over the weekend, I called Electri-Serve on Monday morning. Jeff answered and immediately set an appointment for that afternoon. He told me they could check out my problem and give me an estimate. Gordon, the service man, called before arriving and showed up shortly after his call. While checking out my problem, Gordon discovered an additional problem. Wow - what a puzzle solver! It was evident he wouldn't be satisfied until he figured out where my electrical issue began. Luckily instead of just giving me an estimate, Gordon worked until he narrowed down the problem and everything was repaired (about 3 hours). I couldn't be happier with the service I recieved! I also appreciated the expanation of what he was doing as he worked.

This is the second time I've used Electri-Serve, and I cannot say enough good things about them. They are total pros in every way. Their electricians arrive on time, are respectful, do superb quality work??all for a very reasonable cost. I will definitely call on them again when I need electrical service. I highly recommend them.

The Electrician was on time, personable and thorough.  Stacey was able to get us scheduled quickly, which was very much appreciated.  The entire team at Electri-Serve Corp was professional and easy to work with and the services were very reasonably priced.  The next time I need electrical work done they'll be ones I call.

Company did an exceptional job

Fan was installed with no problems. The electrician could not run the power the way we had talked about so a hole had to be cut in the ceiling around the smoke detector to tap into power. This required me to go out and buy a decorative ring to cover the hole and install. Originally I wanted a switch with a dimmer installed to control the fan. The tech said the way they would do it would be to put in a remote control for the fan. I was ok with the but since then we have had a lot of trouble with the remote. Most of the time the remote does not work when its on the wall.

all went smoothly.  Miscommunication about what was to be installed.  He figured out how to do a tricky bathroom fan which took some problem solving.  Expected to do a simple install of ceiling fan based on what the office told him.  Was never a problem and all work done professionally and well.

Very professional and on time.  The upgraded service has had 0 issues.  Would definitely recommend!