EFFICIENCY GARAGE DOOR SERVICE

Our technician was Matt Odiaga and he could not have done a better job. He is not only skilled at what he does, but he also has tremendous customer service skills. I recommend Efficiency Garage Door Service to anyone who needs a repair done quickly, reliably and reasonably.

They showed up on time. They did the work as they quoted. They did a good job. I called them, we made an appointment and they came out right on time.

They weren't terrible but they weren't good enough. Their visit was about $200. Their previous visit was about $900. I had 2 new garage door openers put in.

I called 4 times on different occasions and finally the technician came out. Actually took months to get someone to come out for a simple new garage door quote!! I literally live just over a mile from their office!! I requested a quote for a new door and he proceeded to do what he called maintenance on it, without asking me, and charged me $100.00.

Then he provided me with a quote after I told him that all I wanted from him and his company was a quote for a new garage door!! I paid the "maintenance bill" because I am honest person. The quote he gave for a two car garage steel door was $1800.00!!

I felt that was a rip off and WILL NEVER EVER USE THEM AGAIN FOR ANYTHING!!
I am going to get quotes this week from other companies and get my garage door replaced before the end of the month from someone other than EGDS or Efficiency Garage Door Service.

I called early this afternoon to have garage door springs replaced. Technician was at my house 20 minutes later, replaced my springs for a fair price in about half an hour, and provided a few pointers on maintenance.

Entire interaction from start to finish was one hour and five minutes.

I called on Monday and they were very responsive. We discuss options for the type of and size of openers. When I inquired about the higher powered versions and options he did not try to upsell me and recommended I stay with the 1/2 HP. They offered to schedule the next day, but I was not going to be available. I asked for, and they agreed to a Saturday morning appointment. Phil called letting me know he was on his way and arrive a few minutes early. He inspected the existing door and opener and confirmed, as I already knew, that the previous (now failing) opener was cheap and not installed 100% correctly. He verified the door was in fine shape and the incorrect installation had not caused any damage or undue stress. He also recommended against upgrading the plastic rollers at this time. He felt they were in fine shape and I could call in a couple of years if they started to wear. While evaluating the work to be done, he did note a problem. Unfortunately, the new motor was larger than the existing one and I have a support pole in the middle of my 2-car garage which was in the way. This is why the other opener was not really put in correctly. We discussed options and he offered two. One would be to change to a 'jack openerand quot;, which would open the door from a side mount, or use an extended 8' rail so the opener could be placed further back, avoiding the pole. Phil came prepared and had both the standard 7' rail and the 8' rail. There was a small increase in price for the longer rail and configuration, which I thought was very reasonable. We agreed that was the way to go and he proceeded. Approximately 90 minutes later he had completely removed the old unit and both prior sets of mounts and wires. He correctly installed a center-placed belt drive new opener. Works Great! He let me pick the keypad code (while not watching). He also provided, at no charge, a and quot;repeaterand quot; so that our 2 older cars would still be able to use their integrated opener buttons with the new frequency codes of the new opener. He helped program both cars and verified they worked. He cleaned up, including taking away the old unit and I paid by credit card. He reminded me of the standard 1 year warranty before leaving for his next appointment. All in all, met or exceeded all expectations. I have used them in the past at my previous house and that is why I called them again this time. They earned by business and I'll call them in the future if I need garage door services.

Brandon was our technician. He was very polite and professional. When he gave us a quote it was on a printed form from a computer, not hand-written. He was able to schedule the door replacement in under a week. When he arrived he was early and got right to work. Brandon replaced the garage door and all the tracks in under 3 hours and for the quoted price. Brandon was a very nice guy who says he loves his work. My wife and I have used EGDS for 17 years and have been very happy with them. Their response is always the same day or the next day. The technicians are always very professional and helpful with information about what they are doing and what the problem is. We will use them again and we highly recommend them to others.

Quick and efficient!  And HONEST about what was really wrong with the door.  This  service replaced the defective sensors another garage service installed.  (that other service  also said the  whole unit needed to be replaced.  Did that other service install defective sensors on purpose to generate greater business??  I think so!)  In less than an hour my garage door works again!!   There was no pressure to buy what I did not need.  Nor pressure to buy new instead of fix.  I cannot be happier with this honest  service company!

Very, Very Well!!

EFFICIENCY  came as promised but all he did was grease theopener and said that we had to buy a new opener

Perfectly, the company showed when they promised, replaced the spring, and went on their way.

Within eighteen months, the garage door would not work properly. They have been out four times trying to fix it. It still repeats the same problem. I was making sure I was doing the right things by keeping the sensors clean. They finally replaced their sensors at least once but the same thing would happen, the garage door would stay up.  It keeps the house insecure because the garage door stays open. When I called to tell them the problem was still happening, they told me it was out of warranty so they would need to charge me for a visit. I told them that wasn't right because they never truly fixed the problem. I talked to the general manager and she was adamant and said she did not want me as a customer anymore. I would never recommend them.

The overall experience was very good!

Overall, a very good experience. My only issue was that the worker arrived before I could get home and
had finished the job by the appointment time. Had some difficulty
connecting with him to phone in payment info but otherwise, it was a
breeze.

Overall they were excellent.  See above for description.

Excellent, was able to provide top quality work on old springs and sprocket as well as emergency service within an hour (!), door works great with new parts, very personable.  I plan to call them again this fall for more unrelated work to upgrade to a quieter and more durable roller mechanism as a kindness to my townhouse neighbors!

They were very good. They were very fast and I thought the price was reasonable. Their quality, punctuality, and professionalism was great. I would use them again in the future.

excellent response, there the next day.  did a great job, found some problems and fixed them.  lubed, adjusted track, changed a couple of rollers.  door works much better and is much quieter.  wish I had called them sooner!  Jake was a great tech.  

We have used this company in the past & were very happy with their service.  I called the company and they were able to accommodate my schedule that day.  He said that if my meeting got over earlier, we set a 3pm appointment, to call and they would try and send someone earlier as it worked better in their schedule.

I returned from my meeting around 11:30am and called them to let them know I was now home.  I spoke with a different person who failed to relay the message.  I finally called at 3:30pm and asked if they were going to come.  I spoke with the original person, who said he never received the message and that the repair man was on his way.  When the repair man arrived, he stated that he did not have any more openers in his truck, so he would have to come back tomorrow.  We were leaving town so we scheduled the appointment for Monday at 8:30am.  At 9:45, I again called them to ask if they were coming.  The man said that the repair man was in an accident over the weekend and was just packing up to come.

When he arrived he was:

• knowledgeable
• professional
• helpful
• no parts, etc were left behind
• quick

So all in all, I would definately use them in the future.  Our experience over the years has been, when they are able to get to work, they are wonderful.  Wish they would work on their communication with customers.

 

 

Our garage was destroyed one evening (an accident). Efficency is the closest garage door company to our home; I pass by it on my way to work. They came out early the next morning to provide an estimate and did the installation the next day. Great work; great door.

Extremely good experience. I wish all of life would could go like this. The company answered their phone immediately with a live person. They were able to come at a convenient time for us. They gave us an estimate over the phone. Cost was reasonable. Jay, the technician, was on time, professional, and courteous. He knew exactly what to do. Had all the right parts and tools. Took 30 minutes. The cost was exactly what they had estimated. Jay gave us helpful advice about maintenance, Jay did some routine maintenance on our door (lubrication) at no extra charge. Our door works better then it did before. A+ experience.

They are good; they are fast, they come quickly, and their prices are great.

Cable bracket broke when closing garage door causing door jam skewed in the track. Called EGDS the next morning. They arrived withing 1 hour and where done with repairs in a little over 1 hour.

I am 100% satisfied. Their unit pricing was comperable to on-line searches, so there was no large markup. The labor was reasonable. I called and the provided same day service.

We had arranged to have an estimate done on a Saturday, and no one arrived or called. However, when I called the following Monday, they apologized and had an estimator come that day. He was able to order the needed parts and did the work 2 days later when the parts arrived. In addition, he "tuned" the door so that it runs much more quietly than it had in the past. Except for the problem with the originally scheduled time for an estimate, everything went flawlessly, and we are very pleased with the work they did. Would definitely use them again.