Drain Genius LLC

Avoid this company at all cost ! They were not able to fix our problem and the employee that they sent seemed clueless quite frankly. They still charged us 175$ for a clogged kitchen pipe that was not fixed. The owner promised to use their waterjet system to fix the pipe and then deduct the 175$ amount from that cost. However then they "disappeared". The owner stopped answering our calls. We finally had to hire a professional company and they came promptly and immediately drained our pipe. We asked Dwight from Drain Genius to refund some of the 175$ cost, since this was the price that they were charging for actually fixing the pipe, which they did not. He has not done so, nor has he answered our calls. So please do make the same mistakes that we did: first, hire a professional company to do your work and by any means, do not pay them until you get your problem fixed, otherwise you will not see your money back. Seeing the other reviews now, we wish we would have done a better job researching them.

All was completed timely, and we had a very short window and poor weather conditions, and it was a job well done.

I would strongly recommend against working with Drain Genius. This company was hired to do a spot fix on my home's waste water pipe, and the process started fine, but when the project turned out to be a full replacement, instead of a spot fix, things went downhill. I was told that the bigger project could still be finished that same day, but when I showed up at 4pm no one was to be found, there was a huge hole in my backyard, and we were still without plumbing. I was then without plumbing for another 3 days as they lied twice about the city providing incorrect permits (I followed up with the inspector and permit office to figure this out). Once the work was finally completed, I was never provided an invoice and then they started harassing phone calls to myself & even our realtor, threatening to put a lien on my house - meanwhile my husband's calls to try and pay them were ignored and not returned. The work was seemingly well done, but Drain Genius is not worth the headache as there are many other competent and professional companies to work with.

It was great, Nick and Dwayne were friendly, helpful, and fast. I was a little taken back at first by the $200/2 hour minimum up front, but it was completely worth it and I will be using them again in the future. There was time left at the end after their repairs and they weren't sprinting out the door, I had questions about putting a bathroom in my basement and Nick took the time (since it was already paid for) to review the pipe layout and discuss things.

I had Drain Genius evaluate my 86 year old sewer line. Last year another company came out and told me I had a huge problem with the joints in my line separating and it was only a matter of time. The company told me this after I had them clean my line out and they basically scared me into having it scoped in case there was a problem. Drain Genius looked at the line this year and I had told him what the other company had reported to me. Not only was their price about half of what other companies charge to scope the line, but he talked me through the whole scope and told me there was nothing wrong with the line. He basically told me that my line looked fine and I needed no work. I love the honesty and I will definitely use them again.

We asked Drain Genius to inspect our sewer line on the house we were buying. He told us we would likely need a cleaning in order to properly view the line. He came on time and appeared to do the work. At the end of several hours he showed me two small piles of debris he removed. He also led the camera thru the line showing me apparent cracks and misalignments. He suggested either part of the line be repaired or the whole line replaced. He gave me a thumb drive which was supposed to show video of the sewer line. When finishing the work he also asked for a tip, which I gave him. When our realtor viewed the thumb drive there were only pictures of people walking around the house. When Drain Genius was called he said he would have to rescope. At that point we felt more confident using someone else. That person scoped the line and found no major problems. Drain Genius said we would be receiving a refund check several, times, but we have yet to receive anything. By the way, after informing Drain Genius that we would be using someone else for the second scope, he said he found the video. We did not feel comfortable trusting that it was the correct video.

We had a toilet and shower drain back up and after making a number of calls I decided to go with "Drain Genius" since they were the most reasonably priced. Dwight and Anthony showed up on time and were very professional throughout. They were careful and made sure that their equipment did not dirty our carpets. They snaked our drain line twice, once from the access near the toilet that was backed up and once from the main sewer line access. He did not charge any extra for this. I also decided to go for a sewer scope and he did it from the 'problem toilet' which was a longer distance out as compared to the main line access point . Once they were done they wiped down every surface their equipment had touched with Lysol wipes. I would definitely recommend them. The best part about this company, is that they were not in a rush to leave and made sure I was happy with their service before they left.