DLC Arbor Services LLC

So far very satisfied.

Fine. Workers were on time and did quality work.

Be wary of hiring DLC. I hired them to trim three elm trees. They left the job site early and missed too much deadwood. They told me if they missed any deadwood, they would come back out, to guarantee the work. However, they tried to get me to pay an additional $630 to come back out, (more than half what they originally charged me to trim trees which I never previously had trimmed). They said they had pictures to prove all the remaining deadwood was new and caused by squirrels - I asked them to produce the pictures and they said they’d get back to me. After waiting a week, I called again, to be told the pictures had been lost. Now they said the owner of the company had been to the job site after his crew left, to verify they had gotten all the deadwood. (If this was true, why wasn’t I told this in the first place?) Next they told me they would only charge $380 to come back out and finish the work, which was supposedly guaranteed in the first place. I asked that the owner contact me so that we can resolve this, so far I have been ignored. If the owner continues to ignore me, I may have to file a complaint with the BBB, which will be a waste of my time, and DLC’s time.

The work was done professionally and according to the schedule they gave me. I only problem was payment. When the job was finished they gave me the option of waiting for a billing and paying by check through the mail. The invoice was supposed to arrive the next week. When it didn't arrive, I called DLC and asked if I could simply mail in the estimated amount. The DLC person said that was okay but said I would receive an invoice anyway. I have yet to receive an invoice. I suppose everything will work out if they don't try to bill me for a larger amount.

Great.. knowledgeable and prompt

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unknown

Very well i need to hire them again.

The crew arrived on time. They did a good job trimming the trees and cleaned up after.

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DLC is best of the best!...I am a "returning customer".....Kenny and his crew ALWAYS do a terrific job not only with the tree trimming/pruning....but the clean-up as well!......Also.....Ann in the office goes out of her way to accommodate scheduling needs......WHAT A TERRIFIC TEAM!....THANKS DLC ARBOR PROS!.......

Excellent. Great job at a very good price.

The crew arrived on time, made quick work of the task and cleaned up the yard before departure.

The good: the work was done thoroughly and professionally on October 31. Two other big name tree care agencies in Denver refused to even bid this work due to the challenges of working with excel around the power lines. I appreciate that DLC was able to do this work at all, which is why I'm rating them fair. The bad: Bid accepted 6/14 after revision. I was told work would be done in 6-8 weeks due to need to schedule electric line drop with excel 8/24 had heard nothing re: scheduling, communicated with DLC and no one had started the process with Excel. Work and line drop finally scheduled in late September after many more calls to DLC. On the day of work, trimmers arrived and said that project had been mis-bid, did not need line drop, but could not be done until excel trimmed branches around transformer / large electrical line in the alley. However, before this determination was made, I had to make emergency calls and faxes to excel authorizing line drop, which DLC had not planned for. This is challenging for me to do from work. After verbally harassing excel, the alley trimming work was done in mid October and project re-bid without line drop. (Yes, I contacted excel in May, no, they apparently did not follow up) Finally, 10/31 - more than 4 months later - work was completed. This was a very stressful process for me, worrying that branches would come down and take out power supply to my home while waiting for work to be done. However, as noted at the beginning, no one else would bid this work. So I am glad DLC was willing to do this work just wish the process and communication had been smoother. 2 gentlemen who did the work were through, efficient, professional.

Work performed pretty much as requested. I was not home at the time.

The crew was very professional. They did a good job trimming the overgrown trees and cleaned up all the branches. I would refer them to family and friends. The crew was very friendly and respectful. I would hire them again.

I've sent five emails and two Facebook messages to this business asking for the status of the estimate and or work that was never done. I was told on Facebook that they "had no idea" where my emails had ended up, but that someone would call that evening. I've yet to receive a call. Ridiculous and unprofessional communication. I'm now waiting for the business to contact me regarding my outstanding invoice - thinking perhaps that's the only way I'll ever hear from them. Unless you have a lot of time to send emails and the patience of a saint, I'd look elsewhere for tree services.

DLC took the weight off of a tree overhanging my house so that it wouldn't be a risk. They were courteous and professional. I'd certainly use them again (and have!).

Quality work done. Recommend company.

Very professional from start to finish. A crew of three showed up before 9am. After 2.5 hours later, a huge dead tree was cut down and removed completely. I was impressed! Definitely will use DLC for future tree related job.

Ken and his team were absolutely awesome, this is where this company shined. They showed up on time and did a great job in almost 100 degree heat. They finished the job in approximately five hours which is almost precisely what Ken had estimated after his assessment. The job was of very high quality in my opinion and Ken took the extra time to explain to me why they done what they did which is a very nice touch. The actual service part of this experience could not have gone any better...very impressive. My only misgiving about DLC is that when I called to schedule (after accepting their bid) I was told that they were running about four weeks out and that I would be contacted and scheduled. When I called to inquire on my projects status (after almost five weeks), I was told that when I scheduled they were running 6 to 8 weeks out even though the estimator had indicated a four week turnaround. To DLC's credit, they called me the next day and scheduled me for the following day which was great, they made it right in my mind but the fact that I had to call shows a problem with their scheduling process and management of customer expectations. Frankly, I wonder if I would still be waiting to hear from them if I had not been a squeaky wheel and called. Being in a service industry myself, I know that customer expectations are EVERYTHING and so I feel they need to implement a more responsive system to let customers know what's going on with their project. One phone call to me during the four weeks would have alleviated any dissatisfaction I had with the administrative part of the process. All in all though, I would highly recommend DLC based on the fact that they did a great job at a fair price and ultimately (with a little prodding from me) did it in a reasonable time frame. Kudos to Ken and his team, you and your guys are awesome. Admins you need to get it together, meeting and managing customer expectation is your ONLY job and will hurt you in the future if you don't implement better controls for that part of the business.

They cleaned up after themselves.On the first trip they didn't completed the correct service - wrong trees / missed tree and volunteers. They corrected their error promptly.

Crew was professional and courteous. They worked quickly and skillfully, protecting the back windows of our house with plywood when they were taking down the 40' Ash. Thoroughly cleaned up our landscaping after they had removed the two trees, and couldn't even tell that the trees had ever been there when there were done. Throughout the work they kept us informed about what they were doing and their progress. Great work and will definitely will use their service again.

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