Custom Grey Concrete

When working with a contractor, I expect three things. One, do the job well and communicate when you'll be doing it. Two, keep the homeowner's workspace clean and free of damage. Three, listen to customer concerns and take them seriously. Custom Grey Concrete failed at each of these. This was our experience: The team's communication was very bad. When it came to scheduling the work, I was always pursuing them because they would never offer a clear time frame. We understand working around rain days, but communicating with customers is a basic courtesy. They would suddenly text or call me multiple times the day they were ready to start with the expectation that we would clear our schedules to suddenly be ready too. They went dark for more than a week at a time, more than once. This team doesn't care about keeping property clean. The day the concrete was being poured I noticed the crew throwing the used forms up against our side fence, splattering concrete on it. I messaged Carlos about this, more than once, but it was never cleaned. This was the same day I contacted him about trash in the yard. He called his guys, who returned and only cleaned up a single bottle. We had trash and recycling containers next to the patio, but they would leave trash on the ground. Their crew damaged our home. Since the patio was built on the back of a new garage, we requested a clean workspace at the start. Carlos was great at saying, "Yes of course, we have so much experience, trust me..." but they never taped off or protected the structure. So, concrete splattered up above the patio onto the new structure, which looked awful. This felt unacceptable, so I sent him a picture and he later sent guys to pressure wash everything. But - the pressure washer removed or bubbled up paint, did not clean the concrete completely, and now the transition from patio to structure looks worse. We will have to repair and repaint this damage ourselves since Carlos did not. The stamp pattern wasn't aligned with the house. We suppose this could be subjective, but we were stunned to see that the basic brick pattern was visually off, angling and veering off to one direction. Carlos became frustrated that I brought this up as a concern. He told me it's the stamp and that it's rubber, so it can't be straight. As if these small things weren't already creating a larger disappointment, Carlos began questioning "what I know" about concrete. He would tell me that he's never had an unhappy customer, and he has years of experience. He has so many positive reviews. And, clearly he does. Which is why this was such a bizarre experience for us! With so many small things "off" about the job, everything became noticeable. I called Carlos one final time. I asked him to come out to the job site to look at what we were seeing. Yet again he told me that I don't know what I'm talking about. He told me he was very busy. He became frustrated on the phone. He acted like these issues were our problem. He then said I was "******* him off" and again reminded me of all of his great reviews and happy customers. He told me that I was complaining about things that don't matter. He started cutting me off mid-sentence and the call went nowhere. He said, "C'mon Chris... it's concrete, it's messy, this is construction. You are ******* me off." The last straw was when someone from his team came out to seal the patio and wrap up the job. After taking a look at the work, there are roller marks and drips down the sides and large chunks of concrete from the original form still remain in the yard, with small areas that didn't get covered with sealant. I guess we get to clean that up, too? Working with Custom Grey Concrete was a stressful and disappointing two months. We would never recommend this company after our experience. The way the crew handled the project from start to finish, and the way ownership lacked all accountability, is an absolute shame.

They did exactly what they said they would do when they said they would do it. They did an outstanding job at a very reasonable price, were very professional and were a pleasure to work with. The result is beautiful and I would definitely recommend them.

Excellent - I could not be happier with the quality of work as well as the price. Everything went smoothly from the beginning. Carlos was punctual when he came out to give me the bid, and the work happened on the days I was told it would happen. The guys were a little late in arriving on the day they were to install the forms which was only a problem because I had another appointment and couldn't be there to confirm everything to be done. It turned out to not matter though - we communicated by phone, and then I was texted photos of the forms to confirm it was how I wanted it. The patio turned out wonderfully - the size, the thickness, the fall of the concrete away from the house, and the finish work. All excellent.