Carpet Mill Outlet Store - Thornton

unknown

The installer showed up on time; but, my wife was concerned the whole time he was there. He took frequent breaks during which he appeared to be under the influence of drugs.  Would re-enter the house and not remember where he was or where the job was. The actual work was fine, but after meeting him I was concerned about him being in the house as well.

unknown

I was greeted right away and they had plenty of selection. I bought the materials and thought I already had someone lined up to do the work, but he ended up quoting me a very unreasonable estimate. Unfortunately, I could not return the tile, but when I spoke to the manager about my predicament -- being a first time homeowner and on a low budget -- he recommended a contractor that he works with personally who agreed to install the tile for me. I was very happy with the end result, and it took them less than a day to do both bathrooms. I love my tile and would recommend this store and the contractor again!

I bought a bank owned house and wanted a total floor change. I quoted from home depot, empire today and carpet mill and chose Carpet Mill mainly because their low price offer. However, that turns to be a very upset experience, as they have quite a few hidden charges and finally I had to pay $3000 more. For example, 1. They won't tell you itemlized cost at the first place but will keep asking more money when you cannot quit. They said they did not charge me labor fee on the hardwood part, and then said they did not charge me the extra material cost, and then said they did not include the kichen refinish in the first quote. I hope I recorded all the conversations so I have the proofs that they broke their own promises. 2. They promised that they would finish the work within 1 month, but it actually took them more than 2 months to finish. I have to call them many times in order to get the work finished before X-mas.

I have been very pleased with the work that Carpet Mill has done on installing my carpet. They did a good job of showing up on time. There was an error in the width of the carpet, but they are correcting that. We are going to have them back out to do some more rooms for us.

KEVIN FROM CARPET MILL DID A VERY DETAILED AND WONDERFUL JOB ON OUR STAIRS. THE STAIRS WRAP AROUND DIFFERENT THAN MOST STAIRS DO AND HE DID A VERY NICE JOB WITH THE DETAILS OF THIS JOB.