CARPET CONTRACTORS

new hardwood, tile and carpet

Excellent!!   We know one of the owners of the company & they have done carpet installation previously for us in another of our rentals & also installed hardwood flooring for my father-in-law.  On 3/11/13, my husband, Reid, called Tim who is one of the owners.  Reid asked for a quote on approximately 950SF of wood flooring with 2 coats of finish.  Initial quote was about $2,700.  On 4/9, Tim came out & measured the flooring & gave a final quote of $2,957 for the refinish & repair in the hallway & said he would need one week's notice.  One of his employees, Curt, came out & did all the work.  He was prompt, got in there & got it done quickly.  The floors look AWESOME & you can't tell where the repair was made either.  We know we can always trust Tim & his company to do a professional job & be honest.  Their customer service is great!!!  And just because we know one of the owners, does not mean that we're automatically giving them a great review.  This company earned it!!

After receiving estimates from, and becoming discouraged with, two other carpet services I called Carpet Contractors for an estimate on the sales and installation on three rooms of carpet, and the removal of carpet in a forth room.  Eric offered to come to my home with samples to give me an estimate.  After taking measurements and asking about my expectations he was able to recommend the best carpet for my needs and my budget.  As it happened he didn't originally bring any carpet samples I really liked.  While I was at work the next day he dropped more samples off on my porch - they were simply waiting for me when I got off work.  I was able to compare carpet styles, colors, and quality in the comfort of my home.  I didn't have to guess how it would look with my current color scheme.  The full size samples were much better than the little squares you get at the home improvement stores.
At first I was still looking for that ?$99.00 installation? sales gimmick on ?selected? carpets but quickly figured out that Eric doesn?t do business like that.  Carpet Contractors only offers quality carpets, installed by trusted professionals, at a fair price.
 
Once I chose the carpet, Eric explained what I could expect from the installation.  He identified what areas might be a challenge and what his installers would do to solve any problems.  Unlike the previous two estimates I had received, Carpet Contractor's quote included all materials, installation, and any reasonable unforeseen situations.  There were no hidden costs or additional fees.  His original quote is exactly what I paid.
The installation went as expected and I love my new carpet.

We went to the showroom to look at samples and ask questions about different brands.  They answered all our questions and provided samples for us to take home.  They were not pushy or imposing at all but happily offered their opinion when I asked them for it.  Someone came out to the house and took measurements and provided a written estimate of the approximate cost.  After the carpet was selected and ordered, we set a date to do the work.  They arrived promptly and began the work of tearing up the old carpet and pad.  They worked on one section of the house to allow us to move the furniture around as needed and came back the next day to finish the job.  They worked hard the entire time they were at our house and did an exceptional job.  I especially like the way they did the stairs.  I would definitely use them again and recommend them highly both for price and quality of work completed.

They were excellent. They came out, measured and gave us an estimate. They helped us when we asked for help while we were picking the carpets. They provided samples for us to take home to look and gave us plenty of time to think about it. There was no pressure whatsoever. They gave us their honest opinion about things we had heard about certain kinds of carpets. They then came out in a timely fashion. They worked hard while they were here and did what they said they were going to do. They came back when something was loose and repaired it quickly. I would definitely use their services in the future too.

I have noticed that they always pay attention to details. This particular installation was difficult because they had a handicap and were lacking some electrical power and hot water, so they had to work with obstacles. I was happy with them over all.

I have found them to be very responsive. The installers that I have dealt with are very personable and helpful and their prices are reasonable.

WHEN THE WORK WAS COMPLETE WE WERE UNHAPPY THAT MANY AREAS ON THE FLOOR HAD NOT BEEN COVERED BY THE WOOD FINISH PRODUCT. ALSO A LOT OF DRIED DEBRIS SUCH AS DIRT WAS LEFT IN THE FINISH. THEY WANTED TO CHARGE US MUCH MORE MONEY TO PUT A SECOND COAT BACK ONTO THE FLOOR WHEN IT WASN'T PUT ON RIGHT IN THE FIRST PLACE.