Advanced Exteriors, Inc.

It took forever for them to set a date to set up a date to complete my roof and the day before the project was to start it snowed. The crew showed up around 11:00 and stood outside our house for hours and then they left. No word from them or A&E. The next day they showed up around 11:00 and started to shovel the snow off the roof. They only had one snow shovel, so we lent them one of ours. Not too far in trying to clear the roof, they pushed a box of shingles off the roof that landed on our deck and broke our glass table. The next day they didnâ t even show up and I called the office and they said they had received word from the roofers that we asked them not to come back. Yes, I would have loved to not have them come back, but we were on a time crunch. The crew showed up around noon that same day and I had asked the company to have them remove the broken glass from our deck. Ha ha, they moved it from the deck to one of our flowerbedsâ ¦Day 4 they didnâ t show up and I called the office and she told me the crew had said they completed the roof! I had to actually send her pictures of the incomplete roof and the glass in the flowerbeds. She said they had had trouble with this crew before??! Finally, later that day they sent out another crew that completed our roof. We had to delay a trip to Phoenix because they didnâ t complete the project within the 1 day timeframe the project manager had quoted, because there was no way I would leave and have them still working on the roof when I wasnâ t home. They never cleaned the glass out of the flower beds! When I got their invoice I paid it, but it didnâ t seem right, so I asked my insurance company what I should have paid them and they said I paid 1600.00 over. I contacted A&E and was told the insurance company would not know what I should pay them. I asked for arbitration and of course it came back that the insurance company was wrong and I had paid the correct amount. When the roof was completed I went around the house and picked up an entire jar of nail that were left behind. Very sloppy work and I am still finding nails 5 months later. I even wrote the CEO of the company expressing my displeasure with his company and never received a response! Will never recommend this company and have talked to homeowners in my neighborhood and let them know of my experience! Such a shoddy company!

After that storm last year our home sustained significant hail damage that our insurance originally denied. I called Advanced Exteriors for a second opinion and Sean Tillotson came to our home to assess the damage. Not only was our roof damaged but we had gutter, paint, and windows damaged. Sean was able to resubmit everything back to insurance and everything got paid. They did an excellent job restoring our home. Thank you! I would highly recommend!

Eli was great from start to finish. Highly recommend.

My experience with Advanced Exterior. By far the worst company I have ever dealt with. Roof was scheduled to be installed. Materials dropped off in the front yard without notice or any communication. Yard destroyed by truck and equipment. Roof was scheduled for next day. Next day no call no show. Materials still in the front yard till the next week. Then out of nowhere, we hear foot steps on our roof the following week at 7am. Dogs are going crazy. Have the workers pinned on the roof, we thought someone was breaking into the house. I called Kent our sales rep. with Advanced Exteriors and he said they had to reschedule. NO ONE called us, no one informed us the job was rescheduled. Not a big deal, unless. The day they finally did show up was the following morning when we brought our WEEKs OLD twins home from the NICU. We had no sleep, two premature babies we finally got to sleep 30 minutes before they were stripping the roof. Once again, ZERO communication. The roofers completed most of the roof that late night and said they would be back the next day to clean up. That did not happen. They walked around the yard with their cellphones trying to pick up the big debris. They left all the nails, small scraps, staples, i.eâ ¦ our yard was trashed, and they just left. They sent 1 guy back the next day. I asked him where reset of the crew was and he said they pulled them to do another job and he was left there all day to finish up. Once again job not completed, the 1 lone guy walked around the yard for 5 minutes with his cell phone cleaning up. Yard still trashed. Nails, staples, felt and shingles everywhere. I picked it up the next day because we had to get the dogs out. So, only the roof is done. They were to do a complete job, roof, siding, garage doors, trim, a complete job from the horrible hail storm. About 2 months go by and I get a call from Kent. Why have you not sent in payment. My response was why have you not completed the job? He said it was done per his notes. I send him pictures of everything not completed. He sends an apology text message and will have crews out to finish the job. Two more weeks go by and once again, the gutter guys are now on the roof, no call, no appointment, no FYI, Zero communication. The dogs are going crazy, the babies are screaming and I am running around trying to figure out what is going on. The job the gutter guys completed is horrendous. Easily the worst job I have ever seen. See attached pics. Fast forward another month. I call Kent and ask when they are completing the job. He again says its already done. I send him a dozen more pics of things wrong and or not completed. He again apologizes at least this time is by phone and not text message. He says crews will be out to finish up on Thursday. Yep, you guessed it, no call no show. Please save yourself the heartache and continue shopping. A.E. did one of the worst jobs I have ever seen.

The roof is worse than before the replacement. The company is ignoring us. I have snow accumulating in my attic. The interior of the house is now stained from water damage. I get excuses as to why they cannot come to fix it. The inspector originally rejected the work. The company stripped the roof to the shearing and ignored the fact it was over an inch out of code. They eventually got it bought off, but it is Mickey Moused.

Please do not trust this company. I highly recommend using any other companies to provide the exact same service. We do not recommend this company to anyone, that's how strongly I feel about this company. We had AE replace our roof a couple years back. The sales guy was super friendly, but after the job started, I feel like it would be courteous for someone to update us on insurance process or if we had additional questions. We had a siding that was ripped off when the guys were pulling up the roof. They told us about it, apologized and said they would put it in the notes. They glued it back on. When that piece fell off, they told us that this is not part of the warranty because it was damaged before they came - complete false! They noted something differently. Yes, very upsetting and distrusting. Also, the coverings over the pipes on the top of the roof (not too sure the correct part term) were deteriorating after 2 years. We had them come out to replace them on May 7, 2018. It has already deteriorated again (today is July 31, 2018), we put trust in this company to provide the best service, quality product and honesty. However. We've got none. Absolutely disappointing. If I can do it again, I would have chose a different company to do this job.

I am pleased with the quality, care and follow up that Advanced Exteriors provided for the work they did on my two properties after the hail storm last year. The storm damaged my roofs, gutters and other areas of the properties. I believe in supporting local businesses and by using an established company from Colorado I know there will be someone I can contact for any need or concern. My rep Andrew Graves was extremely knowledgeable, answered all of my concerns, always followed up quickly and took care of it all! He and the company worked directly with my insurance company, which made everything easier. After the jobs were completed they sent their own quality control person to inspect the work. Chris found a few issues that didn’t meet his standards and had them corrected. These were things I wouldn’t have even been aware of. It did take a while for the jobs to be completed since this storm was catastrophic. So many properties were damaged and everyone needed repair at the same time, along with a few weather delays. In all, I feel that Advanced Exteriors is honest and dedicated to providing quality work to their customers. I would use them again!

We were grateful to find a company to do a small exterior job for us. They were efficient and well priced. So glad to have found them through home advisor!

Robert Krouse called ahead to let me know he was on his way to the property. He examined the roof of one of my client's and explained his findings saying that some repairs might be necessary but that the roof had at lease 10 more years of life and he provided a 5-year certification. He was professional and knowledgeable. I will always call Robert first for any roofing repairs and replacements.

He did what I asked and did not try to get me to replace the entire roof.

I DID HIRE A.E, BILL DAVIS IS A GRATE PERSON TO WORK WITH, HE DID CAME TO MY PROPERY AT THE TIME THAT WAS CONVINIUS FOR ME, HE DID EXPLAIN MY OPTIONS I DID CONTACT MY INSURANSE, BILL MEET THE INSURANSE UDJUSTER ON A SATURDAY AGAIN IT WORK BEST FOR ME, AS RIGHT NOW A.E IS UNDER CONTRACT TO REPLASE MY ROOF THAT I HOPE IS DONE SOON,

The people at Advanced Exteriors are great! They gave us a quote, worked with my insurance company for proper payment amounts, GOT A PERMIT, came out and completely re-sheathed the roof with new wood, installed high quality shingles & edging cleaned up, inspected the roof for quality THEN, set a ladder up for the city building inspector to look the job over! AND, they discovered a problem with some of the vents on my house and corrected those! They went over and above to "MAKE IT RIGHT! Incredible service rarely received from companies in the sector! Well done Brendan!

nothing

As background I lived in AZ for 30 years and had no experience with hail damage to a home. I was absolutely ignorant of the fact that my insurance company would cover the repairs to my roof, let alone anything else. When I learned that was true I had to choose a contractor in a new city, so I knew nothing of reputation. As I have extensive building & remodeling experience I knew it was of utmost importance, so that's when I turn to Google reviews! Advanced Exteriors seemed to have the broadest coverage of contractors, and out of all those from several companies I contacted they responded quick

Bill Davis came out right away and gave me options as to which way I would like to procede with my roof repair. He also had a very good eye and noticed all the hail damage I had on my deck which I was working on. Even though it was only a small repair he treated it with concern and care and repaired it right away.

We were under contract to sell our house with less than a week to get the roof replaced and inspected. AE gave us the best bid and went above and beyond to be sure that it was done correctly and on time. They didn't cut any corners, replacing flashing around our skylight that was botched in a prior repair by another company. The job foreman even waited for the county inspector to be sure that it passed same day, and project manager Robert Crouse hand delivered the inspection report in time for our closing. There was one small miscommunication, otherwise very dependable. Highly recommended.

Great people to work with (other than their accounting department). Project Manager Mark Cyboron was excellent. AE was not the lowest bid; but found and fixed another problem that other roofing companies did not plan to address. Roofing crew worked very well together to complete the project in a day and did a good job of clean-up.

Ripped 2 holes in our cabana top while doing the work & will not replace, the furnace stack cover was not replaced, as well as they left a piece of the house siding unattached.

Our project manager Andrew Graves delivered what was promised. The company was professional and provided an outstanding product. I have already referred them to others.

Sales rep Bill Davis was very thorough and professional. Work was completed per schedule and price. Clean-up was good, but not excellent. Keeping me informed about ongoing process re. city inspection and contractor inspection could have been better.

Great value and got job done quickly

My only complaint about these guys was that due to the rain in July their scheduling was tight and we didn't get much warning when they were coming out to start. They did partial siding on a 10 unit townhouse complex for me. Other than that great work at a great price.

Ty was knowlegable and helpful when providing advice on my project. No work has been completed as of yet as I am waiting on the insurance company.

Advanced Exteriors did agreat job on my garage roof.

They did an excellent job-very good company to work with.