Addison Auto Repair & Body Shop
About us
Addison Auto is a full service general repair and collision center in southeast Denver. Everything from tune up and tires to body repair and paint. Addison Auto’s ASE Certified Technicians repair, service and maintain your vehicle at our AAA Approved Auto Repair and Body Shops. Repairing all makes and models. Other services include; brakes, engine, driveability and "check engine light" diagnostics, alignments, muffler and exhaust, engine, transmission, tires, and paintless dent repair. "Your one-stop Auto Shop Since 1982."
Business highlights
43 years of experience
Services we offer
Auto transmissions, air conditioning, alignment, brakes, cooling systems, diagnostic services, electrical, engine repair, exhausts & mufflers, fluid flushes, hail damage repair, maintenance, oil changes, steering, suspension, timing belts, tires
Accepted Payment Methods
- CreditCard
Reviews
4.880 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 9% | ||
| 4% | ||
| 0% | ||
| 1% |
Showing 1-25 of 80 reviews
John B.
Aug 2017
As planned
Vikki S.
Jan 2017
They fixed my car perfectly, and had high customer service. They washed the outside of my car, and cleaned the inside as well (Upholstery, etc.). They go above, and beyond. They are very friendly, and attentive. I would trust them, and they are just good people. I would go back to them anytime. The work came in a little bit less than what the estimate was.
Response from Addison Auto Repair & Body Shop
"[Member Name Removed], We are very glad you wrote. I just took a picture of this screen with your comments and sent it to our detailer, Jose. Jose has been with us for many years and is such an important part of our organization. If you remember the old M.A.S.H. TV show had a character named Radar O'Reilly, Jose is our Radar O'Reilly. Jose knows what the customer and his co-workers need before they do! We receive many compliments saying how clean their cars were given back to them. Thank you for taking the time to write to us. The Addison Gang"
Michele W.
Oct 2016
unknown
Claudia C.
Jun 2016
unknown
Linda R.
May 2016
unknown
LaMar B.
Mar 2016
unknown
Ronald S.
Jun 2015
unknown
Joseph L.
Mar 2015
From the estimate to the scheduling to the delivery, entirely professional!!
Sherri S.
Jan 2015
I called and got a quote from Rhonda. It was a hundred dollars cheaper than the dealer. I called her three weeks later and said I was ready to do the work. She had us come right over for a color match and a deposit on the part need and with in 48 hours the job was completed. Very friendly and professional staff. I will continue to use Addison.
Cynthia V.
Aug 2014
They are very transparent with the customer. Explained what they would do, for each fix, and put all of this in writing, with the cost. Compared to the somewhat tarnished auto repair industry, these folks stand light years ahead of the competition. There are honest, trustworthy, and even did some work they did not find in advance, at no extra charge. I have seen many auto shops over many years, and Addison is the best I have ever seen, beating the dealers by miles.Rather rare in the rip-off car repair industry. The work was performed at their facility.
George K.
Dec 2013
Timing belt and water pump and fluids. Did good work, on time and no problems. I will use them again
Response from Addison Auto Repair & Body Shop
"[member name removed], Thank for taking time out to write about your experience here after your maintenance on your Acura. Acura is a good car and well worth maintaining. We were just talking about dependable vehicles and Acura being up there in the top 10 in the last JD Powers "Vehicle Dependability Study". Happy Motoring! Brenda and JIm Addison"
S J.
Nov 2013
Their estimate for the work that I wanted was exorbitant. I sent an email offering to work with them to stay within my budget and got no response.
Hard to believe all the glowing Angies List reviews for this company. We were treated uniformly with arrogance and indifference. I think Angies List may have given them too much business.
Hard to believe all the glowing Angies List reviews for this company. We were treated uniformly with arrogance and indifference. I think Angies List may have given them too much business.
Response from Addison Auto Repair & Body Shop
"Yikes!! - It really looks like we dropped the ball here several times. My sincerest apologies for your entire experience. This is definitley not how we want to treat anyone. Looks like we have a couple of spots for vast improvement. Moving forward we'll make sure we own up to any mistakes over the phone, and make sure not to schedule estimate appointments during planned meeting times. Im sorry we were not able to work with your budget on the body repairs. Sometimes our cost to make sure we can warranty the workmanship for the life of the vehicle drives our prices. Lastly, and most concerning to me is how you were treated. Regardless of whether we work with you or not, we want everyone that comes through our doors to have a great experience that is both educational and informative. We never want to treat anyone with arrogance and/or indeifference. If your open to calling me I'd like to hear a little more about the arrogance and indifference so we make sure it never happens again. Dirk 303-691-9484. Thanks again for the feedback."
Amber S.
Nov 2013
Dropped the car off on October 1st. They offered to set up the rental car for us and we accepted. We were never given an estimated date of completion and the job dragged on for over 3 weeks. Because our insurance only pays for 5 days of rental, my husband began inquiring on rental car daily rates they set up, their estimated date of completion, etc. Calls and emails were not returned on multiple occasions. They never seemed to know the status or have updates on the current situation. Got a huge and unexpected rental car charge for over $500 which threw off our monthly budget (we never were advised on the daily or weekly rates they set up for us). The work they did was lovely, only a minor blip on the clear bra that should resolve itself in the sun and if not, they offered to fix it. Great body and paint work, but very poor communication which proved to be costly for us.
Response from Addison Auto Repair & Body Shop
"[removed member name]- I apologize for the lack of communication. We deifinitely never want our customers to be out of the loop with their repairs and we definitely didnt intend for you to have any unexpected rental bills. Generally we are not able to give out estimated completion dates becuase a high percentage (~90%) of repairs uncover additional damage that was not visable during the initial estimate; so giving an estimated completion date in the past has lead to more than a few frustrated customers. It looks like we have a couple of actionable steps we can take to make sure we are getting in contact with our customers more often and working with the rental car companies to make sure our customers are aware of any potential charges. [member name removed]- thank you for the feedback. If theres any way we can earn back your trust to help you take care of your vehicles, please let me know personally. Dirk 303-691-9484"
Linda S.
Oct 2013
This place is great. Professional from start to finish. Will be back.
Response from Addison Auto Repair & Body Shop
"Thanks for the great review! We enjoyed working with you as well!"
Daniel H.
Sep 2013
My clutch was slipping in my Saab 9-2x which turned out to require replacement. When I brought it in they did a full inspection and came back with about $3,500 of "necessary" fixes. I decided not to take care of anything but the clutch, which cost about $1,100. They took the car in on the spot and got a rental dropped off. The car was ready 2 days later, and the clutch felt fantastic. They did a great job and I haven't had any problems in the 4-5 months since the work was done.
I would go back to Addison because they are quick and skilled. The work the did was excellent, as far as I know. However, I do not appreciate the unwarranted diagnosis of an additional $2,400 of work they tell me need to do. Since they completed their work, I visited another auto shop which told me that 95% of the additional work they quoted was not required.
I would go back to Addison because they are quick and skilled. The work the did was excellent, as far as I know. However, I do not appreciate the unwarranted diagnosis of an additional $2,400 of work they tell me need to do. Since they completed their work, I visited another auto shop which told me that 95% of the additional work they quoted was not required.
Response from Addison Auto Repair & Body Shop
"[Member name removed]- Thanks for the review of our work. We enjoyed working on your vehicle. I apologize if the suggestions for your vehicle needs came across as a "hard sell". We always like our customers to know about all possible complications their vehicle may be facing now or in the future. We would love the opportunity to earn your trust though a long steady relationship. Please let me know if there's anything we can do to help you in the future."
William A.
Aug 2013
They did very good work, and did it very quickly and effectively. They are not the cheapest, but their work is excellent. I would recommend them to others.
Response from Addison Auto Repair & Body Shop
"[Member name removed]- thanks for the great review! We hope to see you soon (but not too soon:))"
Mary L.
Aug 2013
very professional, very customer oriented. Did what they promised. Very reasonable. Provided transportation to and from my home. Excellent prompt service. Superior results.
Response from Addison Auto Repair & Body Shop
"Hi [member name removed] - We really appreciate the review! Let us know if you have any questions in the future:)"
Kay S.
Jul 2013
They finished when they said they would. The job looked very professional. They were very serious about their work. They were organized and the shop was clean.
Response from Addison Auto Repair & Body Shop
"[member name removed], We appreciate that you took the time to let us know how your repair went. Thank you very much. Brenda Addison"
K R.
Jun 2013
I like everything about the company. We're going to Addison Auto longer than Elder Auto. The only reason I went to Elder Auto is because Addison Auto didn't do transmissions. Elder Auto was a referral from Addison Auto. The two are in high standing in our family and we trust them.
Response from Addison Auto Repair & Body Shop
"[member name removed], We appreciate your business and for taking the time to write about our company and also also the good folks at Elder. Thank you, Brenda Addison"
Juan V.
Mar 2013
The above services went very well. I went there early in the morning. I had noticed some rotational noise and some metallic grinding when applying the brakes. They found two problems. I need a brake job and that the front hub bearings were worn (that was what was causing the rotational noise) They gave me a price and time estimate. They completed the job on time and on budget. I was very happy with the results. I strongly recommend Addisions.
Response from Addison Auto Repair & Body Shop
"[member name removed], It's great to hear that we completed your job in the time frame that you expected. We hope the Civic's humming along. Take care, Addison Gang"
Jim K.
Feb 2013
The job was done professionally. It did take a couple of weeks to get
it all done, but they did a complete job and gave me back an SUV that
looked as good as new. And mechanically it appears to operate without
any issues. There were some minor issues during the estimate stage with
the insurance company, but once they were settled, Addison did a very
professional job.
it all done, but they did a complete job and gave me back an SUV that
looked as good as new. And mechanically it appears to operate without
any issues. There were some minor issues during the estimate stage with
the insurance company, but once they were settled, Addison did a very
professional job.
Response from Addison Auto Repair & Body Shop
"(Member name removed), Thank you very much for your feedback. We appreciate that you've taken the time to let us know how we did for you. Jim Addison"
JOANN H.
Feb 2013
Addison Auto Body is amazing! The entire experiece was excellent. Rhonda, the estimator and my primary contact is such a pleasure to work with. She is not only extremely knowledgeable she is efficient and has a great personality. I had a variety of small bumper dents and door dings that I wanted fixed. The quality of work is exceptional. You can't see any evidence of work and the color match is perfect. I recommend Addison Auto Body to anyone looking for exceptional body work from a team that has the utmost integrety!
Response from Addison Auto Repair & Body Shop
"{member name removed}, Rhonda is also a joy to work with! We are very glad to have had the opportunity to complete your repairs. We know you have a choice of which repair shop to use and we are grateful you choose us. Thanks for taking time out to write about your experience. Your reports are shared with the whole staff and we never tire of reading encouraging comments like yours."
RONALD H.
Feb 2013
60,000 service on 2007 Subaru Forester included brakes, hoses and checked transmission.
Response from Addison Auto Repair & Body Shop
"Member, Your Subaru (07 was rated 5 Star with JD Powers for dependability) will give you years of good service if you follow your factory's maintenance schedule which you are doing. Kudos to you! Thank you for taking the time to rate the repair experience you had with our company. Jim Addison"
Ward A.
Jan 2013
Very happy with results. We were treated very well.
Response from Addison Auto Repair & Body Shop
"Thank you Family! You're feedback is much appreciated. Safe motoring. Brenda Addison"
Matthew G.
Jan 2013
I worked with them to get an estimate and then they helped submit the claim to State Farm insurance. They help schedule a rental car for the day, and they repaired this on schedule. Very professional and kept me informed through the process.
Response from Addison Auto Repair & Body Shop
"We wholeheartedly appreciate your feedback and are glad that we were able to help in the areas you mention."
Licensing
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FAQ
Addison Auto Repair & Body Shop is currently rated 4.8 overall out of 5.
Addison Auto Repair & Body Shop accepts the following forms of payment: CreditCard
No, Addison Auto Repair & Body Shop does not offer free project estimates.
No, Addison Auto Repair & Body Shop does not offer eco-friendly accreditations.
No, Addison Auto Repair & Body Shop does not offer a senior discount.
No, Addison Auto Repair & Body Shop does not offer emergency services.
No, Addison Auto Repair & Body Shop does not offer warranties.