AboutSavingHeat.com

SEE "What did the provider do?"

One of my windows proved to be defective last year.  I initially received some assistance from the company.  Due to an inability to get the situation resolved due to incapacity on my part and the coming of winter I told the company I would take the matter up in the Spring, which I did.  The person who was handling the matter left me a message saying due to ill health, she wouldn't be able to act on the matter for awhile.  Not hearing anything, I left a message for her at the end of may and have left 3 more messages up thru the middle of July on the company answering machine.  None of my last four messages have been returned.  All I want is my window repaired or replaced, given what I am seeing is it looks like it would need to be replaced.

It was impressive. They crawled around every pipe in my house when sealing and advised against sealing my garage since it's an outside space. They changed the air return in the master bedroom from the top of the wall to the bottom of the wall which was a great help with circulating the air. Air circulation in my town house was a huge problem, but they have been a great help. Their whole organization, including the office staff, seemed really on top of things.

Great job on time performed the work cleaned up.

Excellent experience. Punctual, professional energy audit. I did not comparison shop, so I can't speak to price, but I was given several insulation options at different price points. Insulation crew was punctual, efficient, and took great care to work neatly and clean up afterward. Later they sent me paperwork for an Excel rebate and federal tax credit. I chose this company because it was A rated, and I add my A rating to the List.

My brother-in-law was the one who put us in touch with Dennis. He has been doing this for a long time and his experience was evident. When he came out to talk with my wife and I, we were so impressed by his knowledge and passion for saving energy. He took the time to explain everthing in detail and for once I actually understood what was going on. Dennis was also up to the minute regarding the latest programs and rebates that were going on and he helped us apply for an energy rebate that gave us back $600 for getting work done on our home. The workers were courteous and completed their work on time and cleaned up all the mess. We are very happy with the work and advice we received and I will say it again, Dennis is an experienced and caring person and he can show you how to save energy and money by making your home more efficent and comfortable.

The energy audit by Dennis Brachfeld went well with good suggestions and a seemingly sound plan of action. The implementation of the plan by his sub-contractor at Energy Delivery Systems was one of the worst experiences I have ever had with a contractor. EJ the head of Energy Delivery Systems repeatedly arrived 1 to 1 1/2 hours late for appointments. He did not communicate with his staff so he did not know what projects were supposed to be performed. He arrived one day to install the cold air intake into the furnace room and did not have the parts to finish the job and was supposed to return the next day to finish and never arrived nor called. The exterior bore holes were supposed to be closed with wood matching plugs but were initially closed with spackle which needed to be replaced. The incorrect intake door was installed on the cold air intake vent so it blocked air entry which is the entire reason for the vent. The cold air intake pipe was not insulated as it traveled through a closet (I insulated it myself). A larger interior air vent needed to be installed on a door which I performed myself. The job is still not complete after 3-4 months as a storm window is not yet installed, a door lock needs to be fixed, and the vent trap door needs to be replaced. In conclusion I would not use this company again and I would not recommend them to anybody I know.