A-1 FACTORY SVC

Took almost a month to get properly working part installed.

unknown

my washer started making a really bad grinding noise. I figured it was off balance. I rebalanced the machine and thought I had solved the problem. I did not. I called LG and asked who did repair work in my area. I was referred to a1 factory service. the other company they gave me did not answer there phone or return my call. when I called the business they could not get to me for about a week. I was a little dissappointed about that, as anyone knows a full house hold can't go much more than a week without the laundry crawling out of the hamper. shawn showed up on time and was very quick to diagnose my problem. as I suspected one part had rubbed itself flat and could not turn the drum. also he told me my water pump was about the fail or was failing. he fixed the pump and showed why mine was failing, the liquid soap causes too much build up and doesn't allow the pump to work correctly. yet he did not have my rotor and had to order it. this would take another week. it has been fun going to the laundry mat again..... :-(. we hope to back and running by the end of the week. shawn was very professional, he put shoe covers on when walking through my home. he did take the time to explain to me why my rotor broke, he even took a little extra time because I didn't quite get it the first time. overall it is a good experience other than the waiting for parts but I suspect that is common or I could be wrong.

The visit went extremely well. Tony arrived on time and was very courteous and professional. He clearly knew what he was doing, and fixed the problem. Most importantly, I received direct answers to my questions when I initially called and was given an estimate that was lower than the others I had called. Some of the other services were unwilling to answer my questions or provide an estimate and simply wanted to schedule a service call. I appreciated the personalized service I received and would recommend this company to anyone.