SOLARGLASS WINDOW & DOOR

unknown

First of all _ I think SolarGlass values a good customer experience. My sales rep, Ed, was a knowledgeable and responsive professional, and TJ, the installer, was patient and diligent when faced with having to re-install half of the storm windows after furring them out a half inch to allow clearance for proper operation of the window. It was an unusual situation that was very professionally handled by all. The reason I do not think it was an "A" for overall experience is for a few minor complaints (described below) that were ultimately handled to my satisfaction, which is always something to keep in mind when researching a prospective vendor or service company. I am very grateful that SolarGlass lived up to their mission of truly aiming to please the customer. Otherwise this could have been a very different review. I chose to work with SolarGlass Window and Door in Cherry Creek after finding out that they offered storm windows. I had a hard time locating storm windows since everyone replaces windows these days. I was not interested in replacement windows because of the cost and the fact that my windows operate very well. Just looking for a little more insulation.Ed, my rep, showed me the Larson Gold line of storm windows. It is a good product and operates well. The only thing I'm not 100% pleased about is the Low E hard coat glass option that I opted to go with. Not until after installation did I come to understand that the Low E coating has a hazy quality that is disruptive to clear viewing through a sunlit window. My home receives a lot of beautiful sunshine beaming through the windows, and I love looking through clean, clear glass. I was also not informed that tremendous care and diligence is required to keep the windows clean and not mar the hard coated surface because once it is marred nothing can be done. I'm glad I thought to ask if the manufacturer, Larson, had any special cleaning instructions that I should know about because I easily could have permanently damaged the window surface by using the typical squeegee or an ammonia product -hardly unusual methods of cleaning windows, but both are no-no's for these windows. Additionally - I have since discovered that many window cleaning companies including my favorite one, won't go near this type of window cleaning job, viewing it as a potential liability. Another minor complaint besides not being warned about the issues mentioned above is that SolarGlass allowed installers with no apparent knowledge of what they were handling to clean the windows before installation, resulting in storm windows that appeared to have been cleaned with what one person commented looked like a mixture of mayonnaise and water. White milky streaks and swirls were visible. Greasy fingerprints were obvious and adhesive residue was left on one of the windows and some silicone caulk on another. The Good News and perhaps the main reason for an above average grade- Ed made sure that every complaint was resolved to my complete satisfaction and he hired a professional window cleaner with special knowledge of the Low E hard coat surface to take care of the mess that had been left behind by the original crew. For me, that gesture helped to minimize some of the other issues- the Low E glass, the lack of information up front and the long timeline required for this project. It continues to be a welcome surprise these days when customer service is valued as I believe it is at SolarGlass Window and Door. Thanks to you all.

We used the Solar Glass at a different location (University Blvd in Denver), but per their website, they are all part of the same company. After much looking and several estimates from a variety of sources, plus two false starts with Anderson suppliers, we landed in the Solar Glass showroom. We spent a good while at the showroom, and a few days later had an appointment at the house with a salesman. Estimate was returned promptly. Ordering was painless, product arrived on schedule, installation was quick and efficient. Plastic trim around one of the basement windows tried to peel off the day after it was put on, and they replaced it on all of three of the basement windows (apparently a bad batch of trim because no problems since). Interior wood trim and paint work on upstairs was excellent. First interior wood trim that they brought was the wrong style, but the correct style was quickly obtained. We requested replacement of the exterior wood trim on one window because it was in a very visible location and we thought it did not match at the corners quite as well as it should. Replacement was done without issue. As noted above, we will be using them again for the two remaining windows and maybe for some doors. Only problem we've had is that we keep finding a screw now and then in the grooves of the patio blocks - the guess is they must have dropped a box when installing one of the 2nd story windows, which were large windows in a very awkward location on an overhang. And the new windows are WONDERFUL. Noticeably less noise, less heat when sun shines in directly through some of the windows, easy cleaning, easier to take the screens in and out......

They did a very good job both times. I'd recommend them very strongly. They were very prompt, friendly and went right to work when they got here. They got through the work pretty quickly and the results were wonderful.

When there was a problem with the smooth operation of the handle on the patio door, they sent someone out quickly who ordered and installed a replacement. We already had Hurd windows, andt this new generation is even better than the 1980's version we had. The west facing window has sunblocker and all are low-e. When the contractor ordered the wrong sized window to be custom made, of course they could not take it back, but they do make available a place to list windows which they offer to prospective clients who want a price break or can't wait for a special order. So far I have not sold my window, but I have hopes it will sell.

We are happy with the windows. We installed them ourselves so we can't comment on window installation, but we like our windows.