WINDOW WORLD
About us
LOCALLY-OWNED AND OPERATED.
Business highlights
Services we offer
DOORS GARAGE DOORS., SIDINGS, WINDOWS
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 8% | ||
| 8% | ||
| 4% | ||
| 4% |
We were considering adding the three master bedroom windows as well, but weren't sure we wanted to have that expense at that time. We asked the salesman, Calvin, to take measurements for all 5 possible windows and write two quotes, one for the door and MBA window and a second one for the 3 MBR windows. He gladly did so. As only my husband was able to attend that meeting, we needed to go into the showroom and look at possible types of privacy glass available for the MBA window before confirming the order. We made that visit and chose the rain glass and Calvin sent us the completed quote on 1 July. We then decided we wanted to add the 3 MBR windows to the order. We were told those measurements had not been saved and another home visit would be needed. They didn't have another appointment until 18 July. That was enough to make my husband not want to use Window World, but I convinced him they had good reviews and a good price, so we went ahead with the 18 July appointment.
Matt showed up on the 18th to take the measurements again, a new order was drawn up and our deposit of $1,632 was made. We even got a better choice of window for the MBA than Calvin offered that better suited our needs. (Side note: Calvin had told us that due to the size of the current window, we needed to order two of the Window World glass block type window. If Window World truly does and quot;customand quot; windows as it's website states, that didn't make much sense to us, but we went ahead with a window that wasn't what we really wanted, but what Calvin told us was our only option. Matt showed us a glass block option that would work perfectly.) An installation estimate of 11-14 weeks was made on the order. We thought that 4 months was a pretty long wait, but agreed to it, after all, it had 3 weeks wiggle-room built in to the estimate, right?
We are also having the entire MBA remodeled with custom tile and numerous other improvements. I wanted the windows installed before the tile work began, to avoid any possible damage installing the windows could cause to the new tile and to be able to touch up any paint, etc. before the remodel started. So I scheduled my tile work to begin 16 weeks past our window order date, to provide an extra two weeks for possible and quot;construction timeline slide.and quot;
My husband called in late September, as we were asked to do when we ordered, to get an idea of when our installation would be. He was told they were running behind schedule and it would probably be closer to the end of October. Since my other project was going to be starting soon, I called Window World on the morning of 17 Oct (at the end of week 13), to ask when my installation would occur and was told I'd need to speak to Tim the installation scheduler. They would leave him a message to call me back. I called back 5 hours later when I still hadn't received a call from Tim, and they said they would leave him another message. A while later, Tim did call and I explained my concern that 1-I still hadn't heard from Window World anything about when my installation would occur and 2-that I had another project starting soon, that I would have preferred the windows would be done before it started.
After being told my installation timeline was just an estimation and that due to weather, lack of good installers and so many sales, that I still had 80 people ahead of me for installations and it would be at least another month. I asked if they had considered reducing sales until they could catch up, but he asked me how would they decide which customers couldn't order when they wanted to? I asked why the FAQ page on their website still says a 4-8 week installation window is to be expected, even though a message on the BBB site stated they've had long delays in installation timelines since 2013 and the estimations of 11-14 weeks still were too short? He said you just can't predict these things in construction. I told him that I was merely upset and frustrated right now, but if the delay in getting my windows installed caused any damage to my new tile work, he would have a bigger problem than just a frustrated customer on the phone. He asked if I'd like the owner to call me and I said I would. Tim mentioned that the owner was at an installation in Trinidad through the weekend, but would call me some time the next week. (The thought that crossed my mind at that moment was maybe if Window World did not have a sales area that extended as far as Trinidad, maybe the installation timeline would be better.)
It is now the 14th of November and I still have not been contacted by the owner, nor gotten any additional information regarding when my installation may occur. My biggest complaint is the lack of pro-active communication to customers letting us know our original installation window was behind schedule, waiting for customers to call into the store for information on when we will be told more about our installation, and the difficulty in getting calls returned when I do call. I was even more upset when one reviewer posted that due to a hail storm in Sept, she got most of her new windows installed within 2 weeks - yet here I sit at 18 weeks past when I placed my order and still nothing. I know getting broken windows fixed would be a priority, but it still bugged me. Hopefully, Window World will contact us soon about when my door and windows will be installed, as I would like to have my new windows before Christmas.
"[member name removed], I do apologize for the confusion with your original Sales Rep, Calvin. While all our windows are custom made, we do have manufacturing / engineering limitations that we must adhere to – for instance, we can’t make a double hung less than 20” high. If I understand you correctly, Calvin never offered an operable acrylic block window and I would definitely agree that was an oversight on his part. Typically, none of our Sales Reps take “exact” measurements when providing a bid, as we do not price by the size of the window. They may take some general measurements, to make sure we adhere to the manufacturer’s mins & maxs, and then take the exact measurements once the Homeowner decides to proceed with the project. I completely understand your frustration with our installation timeframe, as we too are frustrated and unhappy with the slip in our schedule. In September, we did call all our Customers who ordered in June to notify them of this delay, and subsequently sent letters to our Customers who placed orders after June. If you did not receive this letter, I sincerely apologize. As far as selling too much product… well… yes, we did sell more product than normal for the months of June & July (probably due to the hail storms that hit our area), that coupled with weather delays, illness, injury, and mechanical issues – all of which we experienced – our crews were not able to keep on pace with the original estimated timeframes given. We could not however, go back in time and “unsell” Customers. By the time we realized the estimated timeframe slipped, all products had been ordered, and in most cases, received. Since our windows are all custom orders, we cannot simply return the product to the manufacturer. I also understand the logistics and complications that come with coordinating a renovation project, and I would agree that the bathroom window should be installed before the tile as 1) it may change the opening size causing the window to no longer fit properly or, 2) be set to an inaccurate reveal and then need to be removed to accommodate the new mainframe – and thereby causing damage to the tile work. As neither of these scenarios is desired by either party, I would recommend holding off on tiling inside the jamb and sill area of that window. We have brought on some additional crews (some temporarily from out of state), and started our own apprenticeship program, as efforts to find the skilled labor in our area have been in vain. As we provide our Customers with a labor warranty, we will not risk bringing on “general laborers” to simply push product out the door, as this would be a huge disservice to the Homeowner. Our focus right now is to put our heads down and work as expeditiously as possible. We will continue the search for qualified crews in an effort to bring our installation time frames back into alignment with everyone’s expectations."
I bought 496 Window World windows 6 years ago and have nothing but positive things to say about the product and the folks at Window World of Southern CO. They go above and beyond to make sure their customers are happy.
We had a hail storm this year which blew out over 30 windows and 100+ screens. They came the day of the storm to assess the damage and start the repairs. Within days they returned half of the damaged screens, and the replacement windows were installed 2 weeks later. As the owner I thought it was going to cost a bundle, but was shocked at how reasonable the bill was for the replacements sashes.
I later had trouble with one of the windows and they replaced it as they said they would. The tech came up and reinstalled that window.
I love my windows and show them off to anyone who will listen to me. I highly recommend this company and their service. It is one of the few companies I have dealt with that really knows what good customer service means.
The windows arrived early and so we got them installed 4 weeks ahead of schedule.
They did a great job. The windows look great and function well. They include a lifetime warranty, even due to accidental breakage. This was money well spent.
I am so please with their service and product.
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Window World provides an excellent product at a great price with the best sales and service. These windows are awesome and we are so glad we choose Window World. They are energy efficient - we saved $75 on our first utility bill after installation. We will be using them to complete the rest of our windows when the time comes.
"This customer has severely warped and mis-represented the facts. We sold (4) windows to be installed in her basement on 1/14/11. It was an unfinished basement at that time. We sent our Installer out on 3/7/11 to install the windows. One had been mis-measured, so we ordered a new window and had it installed in 1 week from the date of the original install. On 3/14/11 the member completed our Customer Care Call process over the phone, giving our Installer all 5’s (the highest rating), for “Crew friendliness & courtesy, “Clean up of job”, and “Quality of work”. Customer paid her bill on 3/16/11 and as far as we were concerned, the project was complete. About a month and a half later, we received a phone call from the member, stating that the permit official had been there and had failed the inspection because there was (1) window that did not meet egress code. Now, when we sold the project, as mentioned earlier, it was an unfinished basement. During the remodel, the customer had “re-purposed” the basement by adding a wall to create a bedroom – which is what created the egress code violation. This “re-purposing” was not mentioned to our Sales Rep when we sold the job, and therefore, we had no knowledge of there being an egress situation. Our GM/Owner, Chris, called the permit Official to discuss the matter and see what had happened. Apparently, while the overall size (in square feet) of the window was ok, the opening width was shy – by about an inch or so. The permit Official also stated that in some cases, an appeal can be made and they would grant an exception. To do this however, we would have to wait about a month to go in front of the board to make the appeal. The member did not want to wait that long. So Chris decided that we would pay for another window and install it at our expense. He also explained that in order for the new (larger) window to work, we would have to remove the wood buck jamb and install directly into the basement wall. As the basement at this point was completely remodeled, there would be some damage, as the wood buck was behind all the newly finished drywall. The new window came in and on 5/31/11, Chris and our Service Tech, Martin, went out to install it. As anticipated, the drywall needed to be cut out to remove the wood buck. Chris sent Martin back to patch the damaged drywall. Martin, as well as all our crews, has done patch work before. The comment he made to the member was that he’d not seen a bullnose corner that big on a wall before, and that it would take a couple of trips to fix, as he would need to let the mud dry, sand it, mud again, and sand again before he could texture it. The member did not seem to understand that there was a process involved – she wanted it fixed immediately, in “one shot”. The stool was also replaced at that time. The member then asked Martin to take a look at another area of her house where one of her kids had damaged a wall with a toy truck and how much would it cost to repair it. Martin responded that he’d go ahead and take care of it for her at no charge, to make up for any inconvenience she had experienced. Again, as far as we knew, the project was now complete. We do not understand, why 5 months later, the member has made the comments that she made, as we have not heard from her since that last service. We took responsibility and corrected a situation that was not created by any error on our part, as expeditiously as possibly, and at no charge. We are very disheartened that she has made – and was able to post – such false accusations / comments. We take great pride in our work and try to service our Customers to the best of our ability. Sincerely, Kiersten Lehmkuhl, Window World of Southern Colorado"
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