The Glass Guru of Colorado Springs

"Thanks Butch, yes Home Advisor can be a pain, so I'm glad you came straight to us! Keep our number for any future needs, and you can bypass the headache and we'll take care of you from here on out! Thanks again for the opportunity to serve you."

"Frank, thank you for the opportunity to serve you and for the kind review. I noticed we replaced glass for you, so just wanted to make sure I understood the need to caulk as I did not see that as a service that we were responsible to perform. Just want to make sure we served you well fully, and if you have any concerns please feel free to let me know. We appreciate all feedback, and want to make sure we live up to what we agreed to do for you!"

"Thank you Ronald for your kind review and for the opportunity to serve you!"

"Britt, thank you, and I am glad to hear we met and exceeded your expectation, and gave you a positive experience. We enjoyed the opportunity to serve you."

"Nick, I received your review. First, I would like to say we appreciate the opportunity to serve you. Service is of utmost importance at the Glass Guru and when I read your review I was concerned and looked into the situation. I found some information that I would like to share with you as a response to your review that I feel is unwarranted. On June 20, my office admin Paula, had a 4 minute conversation with you on the phone, and followed up with an email based on your request for information. I am pasting that email that we sent to you on the same day, providing you with all the info you requested, and ending it with an invitation for a free estimate if you would like one, to which we have never received a response to our email. The email is provided here: "From: "Colorado Springs Glass Guru " <[email protected]> Date: Wed, Jun 20, 2018 at 12:47 PM Subject: Glass Replacement at property located at 626 Autumn Place in Fountain, Colorado To: nick@jw____nce.com Hi Nick, Thanks very much for submitting your information on Home Advisor regarding glass replacement at the above-referenced property. Based on the pictures I was seeing on Google of this property, it appears that the windows are vinyl framed windows, so there are double-paned glass units in those frames. We can set up an estimate time within the next couple of days. If you go forward with the estimate, the glass units would have to be ordered and manufactured to the precise measurements of the window frame. It usually takes about 5-7 business days for the glass to be manufactured and sent to our shop. With the number of people affected by the hail storm last week, that manufacturing time could go a little longer. Our installation schedule is about one week out from the time we receive the glass. Hope this information helps. If there's anything else we can do for you, please don't hesitate to contact us. Best regards, Paula M. L. The Glass Guru As you can see I believe we provided you with everything requested and were waiting for a response from you to see if you'd like to set up a time for us to come and give you a free estimate. Please let us know if that is what you would like for us to do, and we would be more than happy to assist you in your glass replacement needs. Respectfully, Eric Helus - Owner The Glass Guru"

"Daniel, Thank you for your feedback, if you can, please give me a call at 719-351-1592, I wasnt aware of those issues but would like to talk to you about it to make sure we do a better job on work sites with cleanup and quality performance and see what we can do for you. We appreciate your business. Eric - Owner The Glass Guru"