Sprinklers Inc

Sprinklers Inc blew out our sprinklers and when our sprinklerswere turned back on, nothing worked. After telling them about the problem they charged us to keep coming out just to discuss the issue (despite having photos and record or the system and issues and goals) and when we couldn't agree on a price and asked them to uphold their guarantee, they refused. They also said that even though they had been out twice to assess, they couldn't confirm whether or not it was freeze damage. I will never work with this company again and am considering buying decals for my vehicle to warn others of their ethics (or lack of).

Great communication prior to appt for confirmation. Kris called before arriving. Was very friendly and professional. Checked all of the sprinkler zones and heads and ensured they were performing correctly. He even took pictures and I received them with my receipt. Excellent customer service! Highly recommend. We’ve used Sprinklers Inc for many years.

This company is a BIG SCAM RIP-OFF in every way. Their technicians are very unqualified and did not perform the job they were hired to do. They were most interested in selling me a bogus yearly plan that was not explained to me properly and they charged my credit card with many ridiculous amounts. On one job, they merely flipped a switch to turn on the sprinkler system, and quickly hopped in their truck without even testing the sprinkler heads to see if they needed any repairs or adjustments. After their last technician told me what he would charge to repair a broken pipe, I hired another company who did a wonderful job for a fraction of the price Sprinklers Inc. quoted me. Their prices and workmanship are a joke!

It didn't, they kept the deposit money for almost 3 years and never even started on the work. The only way I got the money back (less $25 because they lost a check they were supposed to send to me) was to set a date to take them to court.

It went well

good fixed the 1 leak, but he couldn't find the other leak problem, so it did not get fixed.

The technician came and explained what he would do. Then he ran our 6 sectors, one at a time. If he determined that any of the heads had a problem, he would suggest what would be needed to fix it and got our approval before doing the work. He also applied a soil surfactant to some brown spots in the lawn and gave me a few risers without charge. He also made suggestions on watering procedures.

Very well. The technician was very knowledgeable and professional.364

Working good now.

Great. Guy showed up on time, reviewed and worked on lines, everything's now covering our trees & shrubs much better.

they didn't install the electrical conduit pipe per code so the electrical failed inspection. Sprinklers, Inc didn't want to fix it but finally did but it cost me an additional $1602.76 in electrical cost. Sprinklers, Inc refuses to reimburse me for the additional expense.

Very helpful and professional.

More than 2 weeks after I paid the $70 sale price I still had not heard from them about scheduling my yard work. When I reached them via email, they informed me they had no record of the transaction. Either they let it slip through the cracks or Angie's List did.

Took 2 different days because they had to order parts.

Great job. Very knowledgeable and customer focused. Definitely will use again.

All went well. No problems. I was able to submit the information provided by Sprinklers Inc to Utilities for a rebate.

They came out and sold me a whole new system which now they would need to come and blow out in the winter and start up in the summer along with some expensive program which I never used. When I was unhappy after 4-5 years of this and them sending out a new salesman with a new pitch to buy new equipment every year, the owner said his brother would come out and discuss further the damages that were written on the invoices that the company created. First of all the brother came out thinking he was doing a sprinkler start up. He had no idea why he was coming out. I had to produce the past years invoices and rehash everything once again. After all that, it still ended up in no satisfaction and again another bill from their company when I was told the work they billed me for was free the time before when the work was actually done. So if the brother had not come out I would not have had to pay this bill. To be fair I also had him fix an area in the yard that the previous representative had told me was due to the blow out and had written that on the bill. The brother said it was due to old equipment and charged me. Also he tried to sell me another year of their fancy program which you basically got nothing for. I would not recommend them to anyone!!! There were certain techs that came out over the 4-5 yrs that complained about the company and the owner. I just thought it was disgruntled employees, however, they were the ones that took care of me the best.

They an outstanding job. Also made some great suggestions.

They do an excellent job, are very professional, and they contact us to schedule the bi-annual service. We are very pleased with Sprinklers Inc., their service, professional and friendly employees, and highly recommend them needing a sprinkler system and follow up care and maintenance.

They were upfront and honest. The did exactly what I needed/ In the spring they sprinklers needed some adjustment but it was a fair price They let me chose what to do and what can wait for next year. The basic server was about $60 and the replaced a couple sprinklers and adjusted 3 or 4. They were very friendly and taught me how to set the timers and what to do if we expected another freeze. I liked them because they did not speak to me like I'm an idiot. I moved from CA to CO so winters were something new to deal with.

They did an excellent job! My sprinklers are working great, the coverage is great and my yard shows it!

This repair did not go very well. We purchased a home in Colorado Springs, about a year ago. We come from a region where irrigation systems are unnecessary, and I had little practical experience with them. In all fairness to the Sprinkler's Inc team, our valve manifold, which was spread over two adjacent valve boxes, was a Rube Goldberg cluster of PVC. The original failure involved a PVC tee, that just "blew out". The tech got right to work, dug up the box (129.00 charge for digging out the box... A bit steep, in my opinion, but not entirely unreasonable), and replaced the failed tee. He explained that the original tee had been a "hardware store" tee, and that this is why it failed (NOTE: I'd suggest to Sprinklers Inc that your techs probably shouldn't assume that everyone lacks materials knowledge... "Hardware store" tees... Assuming they're marked SCH-40 are required to meet the same ASTM requirements as tees from expensive irrigation repair companies...). Then... When he put pressure to the system, a threaded fitting in the downstream manifold stage blew out. The fitting appears to have been a PVC "close nipple" between the outlet on the tee and the valve... That particular tee was threaded... (like I said... Rube Goldberg...). He made a trip to the plumbing supply house (I was charged a 22.00 "trip fee"), and purchased ANOTHER PVC "close nipple" which he then threaded into the existing tee. I did get a "free" valve at this point (although I'm not sure it was brand new...). At this point, the owner arrived and someone apparently thought to check the pressure coming into the irrigation system on the house side of the backflow preventer. The pressure was reading 120 psi! Up to this point... I don't have much of a complaint. I think the work that was performed was slightly above market value in terms of cost, but I was OK with this. I don't agree with using a close nipple in this application! I had to return to the office, and asked the tech to contact me when he was finished. He calls and tells me about the overpressure issue, says "Don't turn the system on", and then tells me the total is 531.00 (I'm not sure how they got this number, as it looks like I actually got a discount on top of my "club" discount). I tell the tech that I'll settle up with the office on Monday... It's 6 PM on a Friday, and I want to have a look at the work before I pay the bill. I stop by the HW store on the way home to pick up a pressure gauge to check the water pressure. I get home... Test the water pressure, and sure enough... 120+ PSI throughout the house! I replace both of our pressure regulators on Saturday morning. Set the pressure at 60 PSI. Start up the irrigation system. All seems well. By the next afternoon, the tee with the close nipple, fractures along the entire length of the body, and we're back where we started. The following weekend, I sit down with a mechanical cad system, design, and build, a new manifold assembly, dig the boxes out, completely replace the assembly *and* all of the valves, for about 350.00. The system is back in service, and working much better than it did before I ripped it out and replaced it. Flow is improved, and I have individual flow control over each of the valves. For all of this back story... Here's where I have a problem what happened. (1) I was charged 531.00 for effectively diagnosing that I had an overpressure problem (my neighbor has since told me that the previous owner probably set the pressure this high because he was dissatisfied with how well the irrigation system was working. This is consistent with other lunacy we've seen in this house, so I'm certainly not blaming Sprinkler's Inc for the overpressure problem. The previous owner, by all accounts, was an idiot...) (2) The exact replacement of the close nipple is, however, what caused the failure after the repair. It's clear that the close nipple was torqued into the tee VERY hard... In the end, this, coupled with an aged tee (I'm being a little generous here... PVC, when not exposed to UV or high temperatures, tends to last for about a billion years...) was the primary cause of the secondary failure. This is squarely the fault of Sprinkler's Inc. (3) Nothing was fixed! My goal was to restore my irrigation system to an operational state! If the tech had taken a look at the valve/manifold assembly, and said "good lord... That's a bloody mess... For 1500.00, I'll just install an entirely new manifold assembly, and have you back in business within a few days!", there's a pretty good chance I'd have given him the thumbs up... No option like this was ever presented. The original estimate was 335.00... I suspect the overall goal was to keep the Rube Goldberg contraption in place, because this would, in the end, yield more repair work... In the end, when I account for parts *and* my time, I spent much more than 1500.00 to repair the system. The fact that I no longer need external, and very costly, maintenance calls, will hopefully justify the expense (it's been done right, this time). I've tried to write a fair review here. The techs were all very professional, and I certainly don't mean to imply that I was really ripped off, in any way. I do think Sprinkler's Inc is about 15-20% over market price on almost everything. I was willing to let this go, because the techs seem to be on the ball. I do feel like the objective here wasn't really to make a long term lasting repair to my irrigation system but was, rather to put a bandaid on a problem so that future service calls would be more likely. This is made even more obvious by their tiered pricing structure (vs. a straight parts/labor model). Not unethical, but not a business model that really works for me. Given that every tech that's been in the valve boxes has remarked that they recognize Sprinkler's Inc's use of "blue tubing", I'm led to assume that Sprinkler's Inc was partially involved in creating the cluster of band-aids to start with. There isn't any more blue tubing in my valve boxes. I'm sure there are folks that are fine with paying 500-1000/year for irrigation system maintenance, but I'm not... If you are someone that subscribes to this kind of service model, then Sprinkler's Inc is a good choice. I expect a repair to be, well, a repair... I expect to pay for itemized parts and labor, vs. a "level 5" repair. and... I expect repair to be an exception, rather than a regularly occuring event inspired by poorly executed prior repair work.

Terrible customer service, what a scam... I may never use Angie's list again

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