Smith Plumbing, Heating, Cooling & Electrical

Be sure to read this entire review! If you previously had a negative experience with Smith Plumbing and Heating, I would highly recommend you give them another chance. (In 2020-21, I had several very negative experiences and honestly would not recommend them.) HOWEVER, in January & February 2023, I have had 3 separate heating and plumbing issues on 2 different properties where I have contacted Smith Plumbing and Heating because I have a 5-year service agreement with them from 2020. They have had significant turnover in employees and every single person I have worked with has gone out of their way to give me an exceptionally positive experience. First, on 1/10/23, REBECCA came for a furnace inspection on Property #. She was able to take care of a concern that I had with the brand new furnace they had installed in November 2020, she showed me everything she had inspected, and she went out of her way to show me she truly cared about the job she had done and to be sure I was satisfied. She told me she was out to regain my trust in Smith Plumbing & Heating. I was truly impressed with her as an HVAC specialist and as a person. Next, on 2/1/23 CARMINE came to Property #2 for a slow leak in both showers. He snaked the mainline and downstairs drain which cleared them. The upstairs shower needed additional work for which he provided several estimates. Again, he was polite, explained everything clearly and gave me options. Finally, and here’s the big one, on 2/7/23 Property #1 had a basement sewer drain that gurgled, drained very slowly, and eventually would backup if we ran a lot of water (toilet and shower)…so this was definitely an urgent situation. TRISTAN came out and after just a few minutes, he came back with the bad news that I had a cast iron sewer mainline pipe with a long crack that was leaking and literally disintegrating (see picture). He said he had to call a manager for this situation. Within a ½ hour JOSH FRIEDE arrived. There was a long section of sewer line in the crawl space that needed to be replaced right away, and then they could evaluate the rest of the basement sewer line. On 2/8/23, TYRONE, BISMAR, AND TRISTAN were back to replace the pipe within just a few hours. Again, very polite, explained everything that was happening, and placed plastic flooring on all the surfaces they needed to walk on. When they finished, JOSH FRIEDE came back and he and TRISTAN put a camera down the sewer lines to see what was happening. JOSH let me watch the entire scoping so I could see the extent of the damaged/corroded cast iron pipes in the basement. He wrote up several estimates which were a significant plumbing expense. The next day I another plumber come out for an estimate to be sure the price was fair. Smith’s was definitely the most reasonable. I had several questions about some line items on the estimate and JOSH returned 2/9/23 to explain and adjust the estimate. EMALEE – the plumbing coordinator - called later that evening to introduce herself and let me know she would be coordinating the job. Smith’s will be doing this work for us next week and I will update this review. Overall, these experiences, although unfortunate and costly, have been much more manageable due to the customer service I have received from all of the mentioned employees I have worked with at Smith Plumbing and Heating, but especially JOSH FRIEDE. He has definitely gone above and beyond to regain my trust and confidence in this company. I would strongly recommend you give them a call.

It was fantastic! They came when they said they would, and they cleaned up after themselves. Everything works great until now.

I'd give them "A's" across the board. They did very well.

The furnace stopped working in my rental house and they replaced a fuse and looked at a thermostat. The inside temperature of the house was less than 40 degrees when I was told about the heater not working. I called Smith Plumbing and Heating and she had a technician at the house in 20 minutes. He came out, looked at the heater, replaced the fuse, checked the thermostat and had the heater up and running in 25 minutes. It took a total of 45 minutes to fix the problem from the time I called to the time it was done. Simply an amazing job done. This is the 4th time I have used their services, 2 plumbing issues and 2 heating issues and they are always super fast, fair prices, and always easy to work with. I am very appreciative of their work.