ServiceMaster of Colorado Springs

I hired service master for a wash and sanitize due to mouse decree being all over the house I just acquired. Part of this was to tear out the carpet and cabinets and put it in my dumpster I provided along with three couches. They put the carpet with out issue but they did not breakdown the cabinets nor did the put the couches into the dumpster. I personally did that with the help of two friends after they stated the job was done. I injured both shoulders doing it. They also did not remove any of the mouse poop even though we called them and said that they didn’t do it and they came back to “do it” I have photos and a video of me taking a shop vac and doing it myself after a two day long fight about if they did it or not. They are trying to charge me 11k for a job that was suppose to cost 2k at the highest claiming to have worked 130 hours in a 4 day period. There arnt that many hours in 4 days so how the f*** did they work that many hours?

Had a leak behind the dry wall separating 2 bathrooms. Was very impressed with Stony, who 'walked the walls' with his moisture detector, and let us know there was nothing to worry about, everything appeared dry (we had our BlowHard 2000 going full blat in trying to mitigate any moisture). Greatly appreciated his honesty, in not trying to sell us their services when in fact, they were not needed.

They came on time Christmas eve and didn't have all the equipment needed to unblock the line. He set an appointment for 8:00 am Christmas day, arrived on time and was able to clear the blockage in about an hour. Very professional.

I was told they would arrive between 8:30 - 9:00 AM - They did not arrive until 9:45 AM.

The Gentleman did a very good job, and we were very pleased.

They showed up on time and did a good job with cleaning the carpet. They also gave my wife a rose which I thought was nice.

I called ServiceMaster Clean after the recent storms caused some water damage in my basement. After explaining what had already been done and that I'd like to get an estimate, I was put on a waiting list and was told I would be called within the next day. I received the call within the originally given time frame, but when I reiterated that I needed an estimate prior to work beginning, I was told that they would only come out to begin work -- no estimates. This in my opinion in not professional service as I can't as a responsible homeowner hire someone with a blank check. I was very disappointed in this experience.

The people from ServiceMaster Clean were very professional and responsive. They explained everything that they did in detail. They communicated very well and I was very happy with them.