Quality Carpet Care

I really appreciate how Quality stepped up to help us after another carpet cleaning company cancelled our Saturday afternoon appointment due to cold weather, without giving us any notice, leaving us to scramble to get the work done before we moved. I was very impressed with Quality Carpet Care.

Technician showed up on time, and got started immediately. Overall the place wasn't too filthy, but it took him about 3.5 hours to finish the work. Everything looked very clean afterwards. Great job, easy to work with, would use these guys again.

Showed up on time, but they guy who climbed out of the un-marked van looked like he just got out of prison. Tattooed from head to toe. Went through the house and then the other shoe dropped. He starts telling me that to really get the carpet clean they need to charge all this extra money and even then wouldn't guarantee his work. Carpet wasn't that dirty except for 1 pet stain and a stain from a dresser in the bedroom. He was trying to up the price by half again what they had quoted. He knew d*** well that the stain in the bedroom wasn't going to come out, yet he tried to charge me for it anyways and then throw in the caveat that they won't guarantee anything. Very UN-professional if you can't even take the time to put your companies name or logo on the side of your service truck, don't provide a uniform or at least a shirt for your employees and then to play mind games with the prices after they come out to the job....A very deceptive practice. I called the company to complain and they defended their billing practices citing that it's "industry standard" to tell customers after the fact that their may be additional charges. I suggested an overhaul for their "industry". I fired him on the spot and cancelled the job. If it wasn't a move out clean in an empty house, I would have never let that guy in my home the way that employee looked. I know you can't always judge a book by it's cover, but common, this is a customer service business!! Appearances do matter if they make your customers uncomfortable. I hired another company who didn't try to play the price game and gave me a firm quote and stuck to it. Professional looking employees and had their company name and logo on their van and uniforms. Carpets turned out fine without extra charges. I give Quality Carpet a solid F

I used them before this but on this service it took the guy 30 minutes to get going. They did get the carpet clean but not as good as I would have liked. They did charge an additional amount for other products. Not sure if he was new but it took over double the normal time to do the work.

Ryan S. arrived within the 30 minute window and after seeing all the carpets in the house he brought in his equipment and started! He did a great job and every carpet looks almost new (they're 7 years old!) I would definitely call them again and would highly recommend them. The house is approximately 2700 sf so this wasn't a particularly small job!

Excellent. The carpet came out much cleaner than I expected. Thank you!

One guy came and did everything himself in a few hours.

They were really good and the price was really good. They were right here for us; we called and I needed help because the carpet was in bad shape for the holiday. They came right out that day which was great and really nice.

Very professional! Great service provided!

carpte never looked cleaner

I called in the morning, and they were able to come out that same afternoon. They did a great job, and will use them again.

Great service and a great experience overall!

Great experience overall. Jeff took his time to do a very good job.

Everything from the first phone call to the company to the completion of the cleaning proceeded effortlessly. The job was performed by Joe, who took extra care, within one day of first contacting the company. Our old carpets haven't looked this good in years. We were scared away by the first Angie's List carpet cleaner we contacted, who wanted an astounding $4.50 per square yard to clean our carpets using the same hot water extraction technique. That would represent a significant chunk of the cost of simply buying a new carpet. Quality Carpet Care's pricing was much more reasonable, and we couldn't have asked for a better result.

My experience was wonderful. I use them all the time and will continue to use them. I ask for a specific person each and they go out of their way to make sure I get them. They are very cooperative.

Arrived on time, set up with protective coverings, asked good questions before starting, worked hard and efficiently and then was immaculate in his clean up.

Jeff did an excellent job cleaning my carpet. I have used this company for years and recommend them often.

Jeff arrived a few minutes early. He provided information about the company's history and then inspected the areas to be cleaned. He explained the process of cleaning the carpets and then began the work. He completed the work in a professional manner and cleaned up the areas he worked in prior to leaving. The appearance of the carpets were what we had hoped for and they were clean! We would recommend Jeff and Quality Carpet Care to others interested in having quality work completed for an economical price.

Happy with our service. Our carpet is a very light (almost off-white) shade that was filthy. It now looks to be in excellent condition. Couch looks great too. I will use this company again when I need my carpets cleaned. Our appointment time was 1pm (he did say on the phone it would be between 1-2) and the service man arrived shortly after 2pm. He did call at about 1:30pm and say he was running a little late. I appreciated the call.

I have used Quality Carpet for years and they have never disappointed me. They are on-time, friendly, affordable and always do a great job.

Excellent service from start to finish.

I have used this company for the last 9 years and I always find them professional, prompt, and courteous. My carpets always come out clean and smelling fresh. Additionally, all stains are removed and the carpets come out looking brand new. I have recommended this company to all of my friends and family, who also continue to use them again and again.

They did a very good job for the price. They took care of some stains.

These guys were actually referred to me by another carpet cleaning company who told me Quality Carpet Care did a good job for the least amount of money. I made a number of calls and QCC was one of the lowest. One guy showed up and on time and stayed nearly four hours to clean 1,800 s.f. He did not use a truck-mounted system, but still did a very good job. He tackled some pet problems and other issues without charge. He was courteous and professional at all times.

Quality Carpet Care provided outstanding carpet cleaning. We got our Mom's complete house cleaned for Mother's Day. There were grease stains, chocolate milk stains, red stains and more. The carpet were amazing when he was done. Highly recommend and will be making another appoint to have my house. I did my shopping around, Called 6 other companies and QCC's prices are the best and affordable for excellent service.