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Pur Eco Friendly Cleaning
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
We are an Eco - Friendly company. We have 6 team members and the owners are a husband and wife team. We are a positive and upbeat company, with an incredible eye for the small details. We donate free cleanings to women with cancer and also have our hand in donating a percentage of our proceeds to Greenpeace for the Oceanic Project. Our goal is to provide exceptional service, create long-lasting and ecstatic customers, all while leaving a very small environmental footprint. We can't wait to serve you!
Business highlights
Emergency services offered
16 years of experience
Services we offer
Residential & commercial cleaning including carpet cleaning, drapes, dust, gutter cleaning ., home cleaning, mopping, move-ins & move-outs, sweeping, trash removal, vacuuming, window cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.761 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 10% | ||
| 3% | ||
| 0% | ||
| 3% |
Showing 1-25 of 61 reviews
Tobi S.
Sep 2020
They were wonderful. They were very attentive. They did a wonderful job. They were reasonably priced.
Response from Pur Eco Friendly Cleaning
"Thank you [Member Name Removed]! We've loved working with you these past couple of years and look forward to our continuing relationship. You're amazing!!!"
Daniel D.
Aug 2018
We hired Andy Aguirre to come and clean our carpets on April 26, 2018. After noticing some remaining unaffected spots after the carpet dried, we asked Andy to return to clean these areas again. Andy returned on May 4th, treated these spots with what he described as a peroxide-based substance, and attempted to clean these areas again. My wife, Michelle, has repeatedly called Pur Eco Friendly Cleaning, corresponding with Andy's wife, Lauren Aguirre, asking that she disclose what they used in the spray bottle, and she refused to do so. The purpose of our request is to determine if the warranty on our carpet is compromised. After several months of not gaining a favorable response from Lauren Aguirre, thinking that my wife would receive an answer on specific materials used, I opted to call today. After identifying myself, I began to ask Andy about what substance he used, and in mid-sentence, he hung up on me. In my opinion, Andy's conduct was both unwarranted and unprofessional. I coach/consult veteran entrepreneurs every day, and Andy has provided me with a great example to share on how your behavior drives your business. Best, Dan Dwyer
Doug W.
Aug 2017
I guess he did a good job. I'm not sure he rinsed very well.
Werner H.
Apr 2017
Fairly well180
Response from Pur Eco Friendly Cleaning
"Thank you so much for the great review! We've appreciated taking care of you for the past several years and look forward to many more!"
Sally S.
Nov 2016
well. Everyone was pleasant and tried to do what I wanted done.
Response from Pur Eco Friendly Cleaning
"Thank you! We loved helping you out with this project!"
Doug W.
Sep 2016
The carpet is still drying but I believe Andrew did a good job. My only criticism is when cleaning around bathroom stools he needs to invest in a smaller width tool so he can get between the wall and the base of the stool. I do not believe he had a tool small enough to do this. I could tell the difference in all 3 bathrooms from what carpet was cleaned and what was not. Granted, not many homes have carpeted bathrooms. So i can see where he may not have been prepared for this. Time (a couple of days) will tell if the rest of the carpet is as clean as I believe it appears to be now. He did address my concern w/ dog urine & pretreated the worst areas. I would use them again considering they have much to offer. I did have problems w/ my initial contact w/ the company. But received an explanation of being out of town & technical difficulties. They were very good at keeping me informed of their expected arrival. T
Response from Pur Eco Friendly Cleaning
"Hi! Thank you for the feedback! That's a great suggestion and we will be looking into a smaller tool to get in those hard to reach areas. Not too many bathrooms have carpet these days, so it's not something we come up against often, but definitely want to be prepared if it should arise again in the future. Thanks for the awesome review! Warmly, Lauren and Andy"
Samuel M.
Aug 2016
Fast and thorough
Response from Pur Eco Friendly Cleaning
"[Member Name Removed]! Thank you so much for the wonderful review. We are happy that you are satisfied and we are excited to work with you again in the future! Warmly, Lauren and Andy Aguirre"
Megan S.
Jul 2016
Cleaners were great. The ladies always did a great job. The management was very disappointing. I have been using them for over a year at the same cost. I received an email on a Saturday informing me that they were raising my cost (35%) because I requested additional services, and I had family additions that took more time. Lauren made no attempt to call me to discuss this, and when I called in response to her email on the same day, I got no response. Her accusations in the email were unfounded. If I asked the ladies to change what bathroom they were cleaning, it was a direct replacement. Update: I never asked them to clean or vacuum additional couches or furniture from the original estimate. I regularly vacuumed my own couches for pet hair to reduce the amount of hair on the couches when the ladies came to clean. I did not ask them to clean additional spaces or provide additional services without coordinating with Lauren. Update: If Lauren felt that these reasons were issues, she should have brought them to my attention immediately - not months down the road. As for family additions, I have had the same number of pets since they began cleaning for me. I have three dogs which I adopted in Feb 2012, May 2013 and Feb 2014 - long before they began cleaning for me on 30 January 2015. If they missed the dogs or did not account for the dogs on their initial estimate, they should have contacted me when they realized the error instead of continuing to clean my home for a year and a half before it became an issue. I did not add a Husky with a "tremendous amount of hair" to my family, as he was always a part of my family. I did have a child whom is now almost a year old - if that requires an additional charge it should have been addressed when he was born. Update: If additional baby equipment was becoming an issue, Lauren should have addressed this with me, and I would have addressed the issue by consolidating or moving the baby items to make it easier on the ladies to clean. If it is not mentioned to me, there is nothing I can do to fix the issue. Further, they did not clean his bedroom or bathroom regularly unless I coordinated a whole house cleaning with Lauren. I am more than willing to accept an increase in operating costs as part of normal business operations, but a 35% increase citing false reasons is unacceptable and excessive. In addition, not discussing these issues as they occurred makes for poor fodder after the fact. Further, sending an email about this type of business transaction and then making yourself unavailable to discuss is unprofessional. I responded within 1.5 hours of the initial email. Such changes should be relayed and discussed over the phone. I have cancelled my service and will not be recommending them again. Customers with babies and pets beware.
Response from Pur Eco Friendly Cleaning
"Thank you for your review and stating that your cleaning service was satisfactory. We are excited that you [Member Information Removed] always been happy with us. We did send out an emailed letter [Member Information Removed] the changes that were made to your home that [Member Information Removed] required our cleaning team to spend more time to ensure you a quality job, and we [Member Information Removed] had to adjust in order to accommodate you and the changes in your home. With a new baby (now 9 months old) also has come an abundance of baby equipment and toys which the cleaning team will pick up from the entire home before even able to begin to clean, which was not included in your original estimate. There were also two dogs when we did our original and now there is an added Husky, which has added an intense amount of pet hair to our job. When we started there was one sofa in the front room that was requested to be vacuumed, and now there are sofas in the loft, and sofas in the family room also that are vacuumed in addition and cleaned from the 3 dogs who shed on them. We LOVE animals, and babies, but we also need to account for these changes when they require much more time to be able to keep up after and pick up before we are able to clean the home. Your preferred method of communication with our management has always been email throughout the past 2 years. We assumed that communicating via email [Member Information Removed] the changes in your home and the [Member Information Removed] to clean would be adequate as that email has been how you [Member Information Removed] appreciated communication. Management would definitely had called you in person to discuss during normal business hours as soon as we learned of your concerns. We did not [Member Information Removed] the opportunity to do that with you, however, as you responded to the email several hours after it was sent and we were out of the office when your response was given. You had made the decision to cancel services, and leave a review only an hour after you had responded to our letter. Thank you for being our customer for the past couple of years, and we are disappointed that this isn't a better fit at this time, but [Member Information Removed] definitely appreciated your patronage, [Member Information Removed] enjoyed working with you and watching your family grow, and are here in the future should you need us."
Satin Z.
Feb 2016
- Wonderful, amazing people! Delightful to work with! We have THREE Collies and FIVE cats. They got things out I had stand said they dresigned myself to living with unti thel the carp et is replaced. My husband said they did a great job.
Response from Pur Eco Friendly Cleaning
"Thank you! We LOVE animals and are so happy we can get your home shining! Thank you for using our services and we look forward to seeing you again!"
DENISE W.
Oct 2015
unknown
Response from Pur Eco Friendly Cleaning
"Thank you!!!"
Ferris F.
Oct 2015
Jasmine and Bertha did a marvelous job cleaning my house; from making the bed to dusting, cleaning the oven and the stove top (so they look new!), sweeping, mopping and vacuuming the floors. And all of it was done quickly, quietly and efficiently. Jasmine even made certain everything was done correctly by reviewing each room with me!
It was a little pricey but worth it!
I will use this company again and hope to get two such good workers!
It was a little pricey but worth it!
I will use this company again and hope to get two such good workers!
Response from Pur Eco Friendly Cleaning
"Thank you so much for the AMAZING review! We greatly appreciate it and look forward to working with you again in the future! Warmly, Lauren and Andy"
Heather H.
Oct 2015
Very professional service.
Cleaned house very thoroughly and promptly responded to any issues.
Would use again if back in Colorado Springs area.
Cleaned house very thoroughly and promptly responded to any issues.
Would use again if back in Colorado Springs area.
Response from Pur Eco Friendly Cleaning
"Thank you! We hope that you are all doing well on your new adventure! Lauren and Andy Aguirre"
Ann W.
Aug 2015
unknown
Response from Pur Eco Friendly Cleaning
"Thank you so much for your A rating and positive review. It was an honor to work with you. We would love to see you again in the future! Warmly, Lauren and Andy Aguirre"
Werner K.
Aug 2015
Fantastic!!!!!!!
Response from Pur Eco Friendly Cleaning
"That's so funny! Well thank you!!"
Carol N.
Jul 2015
In general, the carpet cleaning was fantastic, non-stinky and quick-drying, very nice clean feel. The two cleaning ladies were lovely and sweet and did a terrific job on what they did.
We have one bit of advice--we came back from six months out of the country expecting the housesitter to have left the house generally grubby. It was not. So instead of a general cleaning my husband (I was not heere when the girls arrived) asked them to do some specific non-general tasks, like applying Bona cleaner to laminate floors and cleaning the fridge. The girls seemed uncomfortable with him and were basically unwillingto do other than the usual boilerplate housecleaning starting with bathrooms (which were clean!). When I got home an hour later I showed them the products we wanted used and things went beautifully. Some of this may have been a language issue, and next time we would call in advance if there were a change in objectives, but it would also have been nice if your employees were aware that clients sometimes need a redirect, and they should attend to that.
We gave them a nice tip anyway and will certainly use you guys form now on--delightful girls and terrific carpet work!
We have one bit of advice--we came back from six months out of the country expecting the housesitter to have left the house generally grubby. It was not. So instead of a general cleaning my husband (I was not heere when the girls arrived) asked them to do some specific non-general tasks, like applying Bona cleaner to laminate floors and cleaning the fridge. The girls seemed uncomfortable with him and were basically unwillingto do other than the usual boilerplate housecleaning starting with bathrooms (which were clean!). When I got home an hour later I showed them the products we wanted used and things went beautifully. Some of this may have been a language issue, and next time we would call in advance if there were a change in objectives, but it would also have been nice if your employees were aware that clients sometimes need a redirect, and they should attend to that.
We gave them a nice tip anyway and will certainly use you guys form now on--delightful girls and terrific carpet work!
Response from Pur Eco Friendly Cleaning
"We really appreciate being the company that you chose to take care of you as you came back into the country. We also appreciate the feedback about any confusion that may have occurred on the job. The cleaning team did call the office to discuss homeowner instructions while they were at the house, as we have a system and a process that they are trained to, and the homeowner had requested that the team complete tasks in an order that they were not trained to do. For instance, we clean from top to bottom, left to right, always making sure the flooring is the last item in the house to be cleaned. As management understood, the homeowner was requesting the flooring to be cleaned first, and instructed the team to then clean the refrigerator and bathrooms after. The team did exactly as instructed and notified their superiors to approve the change in processes. Management did advise the team to try to explain to the homeowner that if the flooring was to be cleaned first, it is highly likely that debris and dirt from cleaning out the refrigerator and bathrooms will fall to the freshly cleaned flooring, and would create dirty floors again. We did clean as requested per the homeowner and completed the tasks in the order the homeowner wanted. I hope that helps to shed some light on any confusion or hesitance the team may have had. We are eager to please, and we have a certain way that we do things for the purpose of efficiency and quality results. We are always willing, however, to customize our cleaning to accommodate specific requests or needs. Thank you again for your wonderful praises for the quality of work with the house cleaning as well as the carpet cleaning. We strive to give our customers an outstanding experience. Warmly, Lauren and Andy Aguirre"
Marlena S.
Jul 2015
They were wonderful. They did a very good job. They were thorough. They dealt with the issues that I had. They were excellent.
Response from Pur Eco Friendly Cleaning
"Wow! Thank you so much [member name removed]. We appreciate being able to work with you!!! Warmly, Lauren and Andy"
Sharon S.
Jul 2015
This was an expired deal that I didn't expect the provider to honor but they sure did. My windows are spotless. I will use them again so sure.
Response from Pur Eco Friendly Cleaning
"Thank you so much! We are more than pleased to honor your deal. We were happy to work with you and that you are enjoying your sparkling windows!! Warmly, Lauren and Andy"
Judith W.
Jun 2015
unknown
Response from Pur Eco Friendly Cleaning
"Thank you for your time in creating a review. We are proud to not be the cheapest company in town, and are happy to not be the most expensive either. We explained that we had to charge what we charged since the client was beyond city limits another 15 miles. We pay our staff well above industry standards for the hard work they do, as well as time while driving, and mileage. To get out to this client's home took an hour of drive there, as well as a lot of gas for our staff. We never mind going the distance, but we have to add a bit to compensate for it. We appreciate the feedback that all the cleaning was done to your satisfaction though, that is great to hear. Thanks again for trying us out and we will be here in the future should you decide to come back. Warmly, Lauren and Andy Aguirre"
Lissanna F.
Jun 2015
From the first contact, to the free in-home estimate, and now to regular cleaning services, I could not be happier. Eco Pur is my 4th home cleaning service provider in the Springs and I am happy to say will be my last and long term. Lauren in the office is responsive and accommodating, and the level of cleaning is by far the most detailed and careful. I appreciate the type of products they use and even more that my home is able to be cleaned more spotlessly than previous companies. I just had a one time window cleaning as well, which was reasonably priced and just as carefully done. Crew is always on time, quick and thorough, and careful.
Very highly recommend.
Very highly recommend.
Response from Pur Eco Friendly Cleaning
"What a great review! Thank you so much. We are honored to be your cleaning company!! Warmly, Lauren and Andy"
Bridgett C.
Jun 2015
It went fine
Response from Pur Eco Friendly Cleaning
"Thank you so much for your A Review for house cleaning! We are excited that you were able to take advantage of our deal! We look forward to working with you in the future! Warmly, Lauren and Andy Aguirre"
PAULA B.
Apr 2015
unknown
Response from Pur Eco Friendly Cleaning
"Wow! We are thrilled that you are so happy with our work. We appreciate the time you took to leave us a review. Thanks so much!"
Dion D.
Mar 2015
unknown
Response from Pur Eco Friendly Cleaning
"Thank you for the glowing review! We were happy to work with you and we are ecstatic that you were pleased. Warmly, Lauren and Andy Aguirre"
Jerry K.
Feb 2015
Andy was on time and ready to get to work right away. He did a gread job of cleaning the carpet. He also showed concern for my cats, by asking to put them ome where so they would not get out while he was clening... Andy ws very freindly and professional. He anssered all the concerns we had about our carpet...
Response from Pur Eco Friendly Cleaning
"Thanks so much for purchasing our Big Deal for carpet cleaning and for the great review! We appreciate your business and are excited to see you again for your next project. Warmly, Lauren and Andy Aguirre Owners, pur eco friendly cleaning"
Larry C.
Dec 2014
unknown
Mia H.
Dec 2014
It turned out great. They arrived on time and acted professionally. I would use them again
Response from Pur Eco Friendly Cleaning
"Thanks [removed member name]! We genuinely appreciate your business and are so thrilled that you were happy with our services! Warmly, Lauren and Andy Aguirre"
Licensing
State Contractor License Requirements
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FAQ
Pur Eco Friendly Cleaning is currently rated 4.7 overall out of 5.
Pur Eco Friendly Cleaning accepts the following forms of payment: CreditCard
Yes, Pur Eco Friendly Cleaning offers free project estimates.
No, Pur Eco Friendly Cleaning does not offer eco-friendly accreditations.
No, Pur Eco Friendly Cleaning does not offer a senior discount.
Yes, Pur Eco Friendly Cleaning offers emergency services.
No, Pur Eco Friendly Cleaning does not offer warranties.