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Personal Touch Landscape and Gardening
Outdoor Lighting - Plan and Install, Outdoor Lighting Repair, Exterior Surfaces - Powerwashing,
About us
Celebrating Over 29 Years of Service! Personal Touch Landscape and Gardening provides complete custom landscape, hardscape and fine gardening services for homes and businesses in Colorado Springs and surrounding areas. We specialize in cohesive design, professional installation, and complete property maintenance. With emphasis on water-wise Xeriscapes, expert Outdoor Living design, and soothing water features, Personal Touch can create your personal backyard retreat! Our other services include professional Wildfire Mitigation, efficient irrigation systems, Winter snow removal, Koi Ponds, Holiday and Christmas lighting, landscape lighting, lawn and tree care, and much more! Call today for an estimate for all of your outdoor needs! 719.632.7742 Our personal touch ensures your landscape will be creative, captivating, and completely custom. BBB Accredited with A + Rating | Member of the ALCC | Member of Plant Select
Business highlights
36 years of experience
Services we offer
Holiday and Christmas lighting, Koi ponds, Landscape design and installation, Xeriscape, and more., fall decorating, fine gardening services, fire features, irrigation services, outdoor kitchens, outdoor lighting, outdoor living spaces, patio and deck installation, retaining wall installation, sustainable landscaping, water features, wildfire mitigation and prevention
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.123 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 0% | ||
| 4% | ||
| 4% | ||
| 17% |
Showing 1-23 of 23 reviews
Bob M.
Jul 2018
The service was very good as it always been. We have been very happy with them. Landscaping service provided years ago was also superb.
Judy B.
Jul 2018
They are excellent. The neighbors have even commented on how great my yard looks.
Kathy P.
Jul 2018
They are professional, prompt, clean and good customer service. I will recommend them to others.
Bill M.
Jul 2018
Everything had been very well received.
Tyler E.
Jun 2018
I called and asked for a after winter cleanup since we moved in to the house just prior to winter and never did anything to the yard. Personal Touch (PT) came out and told me about a Spring Cleanup deal, which was described, but the agent also mentioned numerous other things that apparently didn't fall under Spring cleanup, they were just other services for a different price. I agreed to do the Spring Cleanup and declined a regular service from them to gauge their performance and final cost to see if I would like to continue business with them. $1,300 dollars later (which I have waited to pay to discuss my dissatisfaction; I will be paying, but not doing anymore business with them) and what does not appear to be much work done - mulch turned and added more mulch, trimming, which I take their word they did, and weeding, which I still have many many weeds among my rocks. I know weeds will pop up, but there were weeds almost immediately afterwards and it just didn't look as if I paid someone to weed. I'll eat that one since they can't control the growth of weeds, I just wish they hadn't said to call them back if any weeds pop up. When I did, they said it had rained so they wouldn't honor that any longer. Bottom line for me is, I do not feel like $1,300 dollars was well spent. It also appears as if they charged me for more workers/hours. From what I saw when I returned home, one person could have done the job in a few hours. I was told two (or more?), did the job over 24 hours worth of work, or some explanation like that. I don't recall seeing them at the house for a 24 hour period, even if it was broken up. Bottom line - I will not be using PT again because of pricing compared to work done. I didn't even mention the several other services they offer for a similar price between 800 and 1300 dollars. They wanted me to sign a contract with them, but after what I experienced, I would not ever commit to them. In their defense, I believe they deal with a lot of very wealthy families/homes and retirees. I almost forgot, they claimed to seed my yard, or some kind of treatment due to the yard being very traumatized. The grass never recovered and no reschedule/reseed was attempted so I guess they try, but don't see it through. If their one treatment doesn't take hold, you're on your own. I bet they will help for more money, though. I feel ripped off.
Carolyn B.
Mar 2018
Very creative and real perfections, they try to make your yard unique for you and I love that. I've been using them for 20 years.
Bill M.
Mar 2018
It was quite a bit of work. We had a lot of overly mature trees, shrubs, plants etc. and they removed all the overgrown areas and did a complete replanting in our back and front yard. They do high quality work.
Scott O.
Mar 2018
We are very pleased with the work they did in the front of the house and they are now in the process of doing the back of our house. We have been satisfied with everyone we've worked with. We've made some minor changes along the way and they've been very responsive.
Judith K.
Aug 2017
Personal Touch experience was A+ from beginning to end. Joanne listened to our ideas for landscaping and added her own experience and knowledge regarding plant selection and design. Work was done in a timely fashion by friendly, well- trained workers. Follow-up information regarding watering and plant maintenance was given both verbally and in detailed e-mailed information. Joanne encouraged us to contact her with any further questions or any problems occurred. Final outcome is beautiful.
Kristy P.
Aug 2017
First let me say that of the reviews I have posted, I have only given "A" ratings, so I am not the type of person to only post reviews when I am disappointed. Bill came to my home several months ago to discuss my backyard remodel of a pergola, outdoor kitchen, and patio (not an inexpensive endeavor). I also had an irrigation issue that needed to be looked at and he said that he had a contract guy and he would have him call me to set up an appointment. Several weeks go by and I had not heard from anyone so I contacted Bill. He apologized and said that my paperwork was accidentally put in another file and that he forgot about it, but that he would get the irrigation guy out there and that he would work on the bid for my backyard and get that to me by the end of the week. That was June and it is now August. Okay, people mess up, but then they apologize and you would think that they would then prioritize your account and not forget about you again, right? You know where this is going. Well, the sprinkler guy came (this is the contract guy and he worked quickly and was fabulous) and I was promptly billed $157 by Joanne at Personal Touch, but since this guy was at my house for only a short period of time, I think I was overcharged for what was done. I am not blaming the contract guy, though, as he only reports what he did to Personal Touch and then they send me the bill (I am assuming there was an upcharge for so little work, which is aggravating since I had been treated so poorly...no discount for the error? Really?). Oh, and neither Joanne or Bill called or e-mailed me to let me know when the contract guy would show up, he just arrived one morning as he was directed to do. What if I wasn't home? But, I digress. I did not object or complain and promptly paid the $157 and patiently waited to hear from Bill about my project. I shouldn't have been surprised, but I never heard from Bill or Joanne again. Bill never sent me a bid or even contacted me to ask for more time, so I am assuming that he once again forgot about me and my project. This company wasted my time. Based on my experience, I recommend that you avoid this company as they are not reliable.
April W.
Apr 2016
We had a large project in mind for our 1/5 acre lot and were terribly disappointed by many other companies who we asked to quote the project. Many other companies didn't listen to our requests or refused to quote us because the job was out of their scope or they didn't think we could afford the project we had envisioned for our yard. Joanne and Bill listened to our vision, came in with a reasonable quote, and designed our dream yard.
The monsoon rains we get around here, resulted in a tremendous amount of water coming through our property. As a result of water flowing through our yard, all existing retaining walls became unstable, some literally falling over. Personal Touch came in and took down all existing retaining walls. They regarded the land removing truck loads of dirt and built beautiful retaining walls across the property, along with other stunning landscape features. They also installed swales and underground drainage systems to ensure positive drainage away from the house.
Unfortunately, last year was a very wet spring which resulted in unforeseen delays and rework for their crew; however, this did not result in higher fees and Personal Touch stayed true to their quote. I would highly recommend Personal Touch Landscaping and Gardening.
Response from Personal Touch Landscape and Gardening
"Thank you so much! We are very happy that you and your husband are pleased with your new landscape! It was so much fun working on your water feature and lighting project, and we love how it turned out! If you have any maintenance questions or would like plant recommendations for when the time comes, please let us know! We’d be more than happy to help! Have a wonderful day!"
Fitzgerald F.
Nov 2015
unknown
Response from Personal Touch Landscape and Gardening
"Good afternoon! We are glad to hear that you are enjoying your new landscaping! We are glad that we could overcome your drainage issues and rough terrain! Please let us know if you have any questions regarding your landscape or upcoming projects! Have a wonderful day!"
RENEE P.
Jun 2015
The workers that came out were definitely an A. They were very efficient. They came right out. They did what they needed to do. They didn't waste any time. They let me know what was going on. As soon as they finished, they let me know. It was more expensive but it was well worth it. They did a really good job. It was very nice. They cleaned it up really good. They were very responsive. She called right back if I left a message. They had good communication. They were here right on time. They were good. I was happy. They came right out when they said they were going to be here. They worked and when they were done, they were done. The guys that came out were really, really nice. They were very professional. They came, knocked on my door and told me they were here. I would absolutely use them again.
Susan S.
Jun 2015
Professional courteous team. Beautiful work that we receive many compliments on from our visitors and neighbors.
Quick to respond and always willing to help solve problems no matter if they did the original work.
We continue to use them in our yard and truly enjoy seeing their team in our yards weekly come rain or sun!
Quick to respond and always willing to help solve problems no matter if they did the original work.
We continue to use them in our yard and truly enjoy seeing their team in our yards weekly come rain or sun!
Response from Personal Touch Landscape and Gardening
"Good Afternoon! Thank you for your feedback, (removed member name)! We very much appreciate your kind words and are happy that you are pleased with all of the work we've been doing for you and Prentice. We enjoy working with the two of you on your beautiful property, and we can't wait to see what the next phase of work will bring! Please let us know if there is anything else we can do for you or your landscape! And again, thank you for taking time out of your busy schedule to let us know how we're doing. Have a wonderful evening!"
Brandon G.
Jun 2015
I wish I had done a more thorough background check before hiring Personal Touch to do landscaping. The short story is: AVOID THIS COMPANY.
The long story is I hired Personal Touch to do a spring cleanup that was quite expensive (several thousand dollars). Initially, I found Joanne - who I presume is the owner - to be a very poor communicator. Of course, she was quick to take my deposit check, but she never even informed me when the services would be scheduled. I had to call a week after putting down a substantial deposit to even get a general time frame for the work to be completed. And then one day, they just showed up at my house. No advance notice, no confirmation, nothing. Very poor communication. But it gets worse.
The work they did was mediocre and incomplete. In a chain of emails that occurred before the work was started, I specifically asked for them to include mulching as part of the agreed-upon price. But when the crew finished, mulching had not been done. In writing, Joanne apologized and stated that she forgot. It was nice of her to admit fault, but she refused to send the crew back out to finish, even though she admitted that it was her fault. Instead, she insisted that I pay extra for them to finish, even though mulching was part of the original agreement. The whole time, she seemed more interested in having me hire them to do regular lawn maintenance than in correcting their error. This is either arrogance or stupidity. Why would I hire a company to do regular maintenance for me when they not only fail to provide the agreed-upon services, but when they also do nothing to rectify an error that was admittedly theirs? And it's not like this was just a verbal misunderstanding - all of this is documented in writing via email. I think it's more arrogance than stupidity - they think they can just do whatever they want and if they make a mistake, it's not up to them to correct their mistake or do right by the customer.
AVOID THIS COMPANY.
The long story is I hired Personal Touch to do a spring cleanup that was quite expensive (several thousand dollars). Initially, I found Joanne - who I presume is the owner - to be a very poor communicator. Of course, she was quick to take my deposit check, but she never even informed me when the services would be scheduled. I had to call a week after putting down a substantial deposit to even get a general time frame for the work to be completed. And then one day, they just showed up at my house. No advance notice, no confirmation, nothing. Very poor communication. But it gets worse.
The work they did was mediocre and incomplete. In a chain of emails that occurred before the work was started, I specifically asked for them to include mulching as part of the agreed-upon price. But when the crew finished, mulching had not been done. In writing, Joanne apologized and stated that she forgot. It was nice of her to admit fault, but she refused to send the crew back out to finish, even though she admitted that it was her fault. Instead, she insisted that I pay extra for them to finish, even though mulching was part of the original agreement. The whole time, she seemed more interested in having me hire them to do regular lawn maintenance than in correcting their error. This is either arrogance or stupidity. Why would I hire a company to do regular maintenance for me when they not only fail to provide the agreed-upon services, but when they also do nothing to rectify an error that was admittedly theirs? And it's not like this was just a verbal misunderstanding - all of this is documented in writing via email. I think it's more arrogance than stupidity - they think they can just do whatever they want and if they make a mistake, it's not up to them to correct their mistake or do right by the customer.
AVOID THIS COMPANY.
Response from Personal Touch Landscape and Gardening
"Good Afternoon, We appreciate you voicing your concerns. We're sorry you feel that we didn't communicate with you adequately throughout your garden clean-up. We recognize that steady communication is vital for any project and we would like to apologize for any oversight on our part. We’ve tried to reach you via several unreturned voicemails and our string of emails, in which you asked us to provide a regular maintenance quote, to discuss the progress that was made during the clean-up and to rectify the situation by supplying and spreading the mulch on your property - which we've done today. We communicated on the last day that with the condition of the property, we were unable to clean it in its entirety within your fixed budget, and unfortunately there was a mistake regarding the priority and mulch. Thank you again for addressing your concerns, we do take all feedback into serious consideration and learn from it to provide each client with a better outcome. Please call us if you'd like to discuss this any further. Have a good day."
Michael C.
Oct 2014
Personal Touch did an amazing job on our unfinished backyard and finished up in less than a week. Bill was our contact and our designer and he was great to work with. He was very easy to get into contact with, and came to our house twice to discuss plans with us before the final proposal. Bill worked with our budget to get us to a price point we were comfortable with. Everyone who came to our home to work on the yard was professional, friendly, and clean. I'd highly recommend working with Personal Touch.
Response from Personal Touch Landscape and Gardening
"Hello! Thank you for your thoughtful review! We are very happy to hear that you both are enjoying your new space, it came together quite nicely! We are glad to hear about your pleasant experience working with us, and we hope to complete more projects with you at your lovely home in the future! If you have any questions about your backyard, plant care, or need anything else from us, please don’t hesitate to call! Have a wonderful day!"
Eloise N.
Sep 2014
It has always gone very well. I am more than satisfied!
Response from Personal Touch Landscape and Gardening
"Thank you very much for your feedback, [member name removed]! We have enjoyed building a relationship with you and your husband immensely over the past few years, and our gardeners are truly delighted with the time they spend caring for your gardens. We are very pleased to hear about your satisfaction with our landscape maintenance and Holiday decorating services! Please let us know if there is anything more we can do to make your year easier, such as snow removal service or incorporating Fall decor. Again, we appreciate your review and hope you have a fantastic day!"
Robert S.
Sep 2014
They are a bit expensive and do not give up to date billing. The invoices seemed to come months later. The price we expected was not the final price they billed. They do not guarantee their shrubs and are high on labor charges. When we told them we could not afford them any longer, we agreed to a $400 per month maximum for maintenance and care of property. First bill after that agreement exceeded $400 and second bill doubled that. Their workers cleaned up debris, but threw it along with old potting soil in a drainage ditch, which channeled water from my back yard. Although they said they would take care of it, the ditch remained filled and backed up the drainage. I had to spend hours cleaning the ditch and getting the drainage to flow again. Although I paid them for their labor, they refused to pay me for mine. I would not use these people again.
Response from Personal Touch Landscape and Gardening
"Hello [member name removed], and thank you for expressing your concerns. We are very sorry that we lost you and [member name removed] as clients after three years of service. We apologize for the misunderstanding about billing and all of the miscommunication that occurred though emails between you, your wife, and the business owners. A steady stream of communication is vital for any project, especially when you’re living out of town and when there’s a difference of opinion between the homeowners. Unfortunately, the ground was frozen when we tried removing the bit of potting soil that was discarded in the native area behind your home and that was why we offered to do it for you when the ground warmed up. We are very sorry you decided against that and did the work yourself, that was not our intention. The amount you asked us to pay you for removing the frozen soil was more than we charge for the same work performed, and as you know, we settled this financially through the credit card processing company. We are very sorry that you were left unsatisfied with the work performed on your property, and we would love to talk and see if we can rectify a working relationship with you. Again, thank you for expressing your concerns and we apologize for the misunderstanding. Have a wonderful day."
Sharon O.
Nov 2013
Personal Touch Gardening and Landscaping are a full service , top quality, affordable landscaping and gardening service tuned into Colorado's climate and wild life. Promptly responded to my initial call. I had a few "ideas" of what I wanted and they brought solutions - solutions that would address the recent flood damage to my yard, my escalating watering costs and the increasingly invasive and hungry deer population. Their design cut my arable area by 40% and replaced it with very attractive xeriscape materials of various designs and textures in an interesting, appealing design. Water tolerant plants were added and well placed - plants, BTW that the deer don't prefer. They also fixed areas damaged by the recent floods, added mitigating designs for future storm water runoff all the while saving my existing landscape material i.e. rocks so as to keep the costs down. Finally, they seeded and sodded using water tolerant, Colorado sensitive lawns grasses further reducing my water consumption. Work performed was on budget and on schedule (slightly ahead of schedule actually). The PTG workforce is professional - plain and simple. Clean, courteous, and they know what they are doing. PTG was able to accommodate changes as the work progressed. And they follow-up on their work and back it. I am a repeat customer and a former landscape employee (but not with PTG). I have a good idea what good companies look like...and it's PTG. Big job or small, this is the team you want.
Response from Personal Touch Landscape and Gardening
"Thank you very much for your feedback and consideration! You both are wonderful to work with, and we really appreciate your hospitality and patronage - we can't express that enough! It is working with clients like the two of you that reinforces our passion and commitment to attractive and sustainable landscaping, and high quality service. Please let us know if there is anything we can do for you and your new landscape. Have a wonderful Holiday Season!"
Linda S.
Oct 2013
Working with the company was very easy. First of all, I feel that I got a very thorough assessment of my garden situation and options. Once a plan was in place, a crew came and worked for two days. The crew was excellent - hard working and professional. Beyond that, they were able to answer any questions/concerns I had during the process. They were actually fun to have around, very courteous and they had very high standards. They had the muscle to do the job, but the landscaping background and knowledge that really made me feel comfortable about doing such a big job. You get what you pay for, and this company is worth every penny.
Marie M.
Oct 2013
They did a good job! They were very pleasant to work with and very responsive.
Michelle B.
Aug 2013
They did a terrible job. They came out before many of my perennials were in, but they said they could find them all and if they missed some they would come back at no charge. 2 - 3 weeks later my plants are coming up and I see they have missed MANY, plus some shrubs that were supposed to have 2 drips only had 1. Many of the drips were placed so the water dripped back down the tube instead of into the plant area. And many were buried and got dirt in them.
In my vegetable area they put the water line right down the middle of the bed so I couldn't plant there. Ugh. When they came back out I asked them to move the line and they simply jerked it out and pulled it to the edge without burying it or moving / fixing the emitters.
I called them and they came back out and were unhappy that I had them add so many emitters. Then they wanted to charge me for coming back out!
I spend hours and hours adding, moving and fixing the emitters.
Today I had another company (Sprinkler World) come out to fix a leak and they found more emitters buried in the dirt and fixed them all. They were awesome.
I would not recommend Personal Touch Landscaping for Sprinkler System work to anyone. Maybe they are OK for actual landscaping and gardening, but I wouldn't know.
In my vegetable area they put the water line right down the middle of the bed so I couldn't plant there. Ugh. When they came back out I asked them to move the line and they simply jerked it out and pulled it to the edge without burying it or moving / fixing the emitters.
I called them and they came back out and were unhappy that I had them add so many emitters. Then they wanted to charge me for coming back out!
I spend hours and hours adding, moving and fixing the emitters.
Today I had another company (Sprinkler World) come out to fix a leak and they found more emitters buried in the dirt and fixed them all. They were awesome.
I would not recommend Personal Touch Landscaping for Sprinkler System work to anyone. Maybe they are OK for actual landscaping and gardening, but I wouldn't know.
Response from Personal Touch Landscape and Gardening
"Hello and thank you for your feedback! We apologize for any miscommunication regarding your drip system. We understand that a properly functioning irrigation and drip system is vital to the health of your plants and landscape. We are very sorry that were left unsatisfied with the work performed on your system. As you monitored the work and completed the final walk-through, we were under the impression that you were pleased with the outcome. After we had completed the contracted work, i.e., laying out the tubing and coming back out a couple of times to add emitters to the areas where your perennials would sprout out in the following weeks, we believe the miscommunication occurred over adding distribution tubing and emitters to your new plantings and flower pots you had added after the contracted work was complete. We apologize we didn't make it clear that additions outside of the contract would be an additional charge. Together, we agreed to demonstrate to you how to add distribution tubing and emitters for any new perennials that sprouted that we may have missed, and gave you tubing and emitters to do so, at your request. Again, we apologize about the miscommunication. We strive to ensure our clients are happy with their projects. Please contact us and speak with the business owners so that we may discuss this issue in further detail and do what we can to rectify the situation. Thank you for voicing your concerns, we appreciate your feedback! Have a wonderful day!"
ROSEMARY F.
Jul 2013
It was terrible. For example, when she quoted us a price, it was $27 per hour. When we received the bill, it was $67 an hour. She spent four or five days on that bush. He tried to charge us $1,000 just to trim up an Evergreen bush and making it into a Bonsai tree. They did a nice job at cleaning up the back yard at $27 an hour. I would not recommend her for anyone.
Response from Personal Touch Landscape and Gardening
"Good Afternoon [removed member name], Thank you for your review, we appreciate your feedback! We are very sorry about the misunderstanding over the rates for pruning. When approached, we understood your frustration with the miscommunication and so, we both agreed to only charge $27 per hour. Unfortunately the process to Bonsai an established shrub is a slow and comprehensive process, and we apologize for not stressing that enough when we discussed the process with you. We invite you to contact us and let us know if there anything else we can do for you to remedy this issue beyond the adjustments made to your final invoice. Again, thank you for your feedback and we apologize for the misunderstanding. Have a good day!"
Licensing
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FAQ
Personal Touch Landscape and Gardening is currently rated 4.1 overall out of 5.
Personal Touch Landscape and Gardening accepts the following forms of payment: CreditCard
Yes, Personal Touch Landscape and Gardening offers free project estimates.
No, Personal Touch Landscape and Gardening does not offer eco-friendly accreditations.
No, Personal Touch Landscape and Gardening does not offer a senior discount.
No, Personal Touch Landscape and Gardening does not offer emergency services.
No, Personal Touch Landscape and Gardening does not offer warranties.