Peak Appliance

Back in April, I discovered that I had a leak on the refrigerator, I called Peak Aplacience, and they came in (28 Apri) and replaced the water (back of the fridge) that was leaking. On July 27, I discovered that the refrigerator was leaking water from the same line. On August 7, I called Peake Appliance and had to argue with them because they dint wanted to acknowledge that they changed the line on the back of the fridge; according to them, they only worked on the water line that goes to the wall. After 10-15 min they finally acknowledge that they did work on the other line, at that point I asked them if they could come in and check the line as part of their warranty and stand behind their work - They said, of course, we can go back, but we will charge you the same amount we did the first time ($140). The fact that they worked on a water line 80 days ago and its leaking again and they want to charge me the same amount is asinine/foolish, and it shows they are trying to make money at the expense of their customer service. Many companies continue to provide support after they complete a job and do house calls if something that they worked on is not working correctly and/or continues to show the same performance that needed to be fixed. They do it for free, at least for that initial check-up to see if they need to change something or repair the same item. I guess that when I reach out to Peak Appliance back in April, I expected the same commitment and customer support.

tech stole the booklet (has all the neccesary computer codes for repairs) for the machine, I contacted the office twice, speaking to the owner Brian the second time, to report it and ask for a replacment. Nothing has been done to return it. Avoid this company!

WHAT A NIGHTMARE

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Great work. Very professional, polite and punctual.

They are so responsive and professional, I would not hesitate to recommend them to my friends. They get there when they say they will and they do a bang up job.