"Mr. [Member Name Removed], My apologies again for the miscommunication on our end at your home on Friday Feb 3rd. You were scheduled for a wood destroying insect report (WDIR) which is needed/required for most real estate transactions since your home is for sale. We did arrive at your home to perform that inspection and did leave your home after you requested my technician to leave your home. Upon our office contacting you were upset that the technician was going to perform a wood destroying insect report, which was going to address the termites as you had requested and we confirmed that it would discuss the termites, but you were also upset that we would inspect for carpenter ants as well as wood boring beetles, both of which are NOT prone to your area. At your request we stopped the inspection and left your home. Our apologies in that we were not able to provide you with the completed report that you needed, however, our office did offer to provide you with other local companies here in town that may have been able to help you out. We always prefer to refer out other local companies to support the local community, to which you also declined our help. We would most certainly wish to provide you with the service that you need, however, we would like to be able to perform the complete service that you need in order to satisfy most real estate transaction requirements. My apologies again for the miscommunication on our end in regards to the inspection you had scheduled."