Ken Caryl Glass Inc
About us
Since 1984, Ken Caryl Glass, Inc. has been the Front Range choice for quality glass services and more. We are dedicated to your satisfaction for all your glass, windows and door needs. We serve residential and commercial clients with a complete range of glass products to suit your many needs. Safety is of the utmost importance to us, and we are fully OSHA trained. Our services include: • Glazing • Window film • Custom shower doors and mirrors • Architectural metal and glass • Vinyl graphics Great glass makes a difference in the look of any space. When you’re ready to transform your surroundings, give us a call for a free quote.
Services we offer
Ken Caryl Glass Inc
Accepted Payment Methods
- CreditCard
Reviews
4.04 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 25% |
Showing 1-4 of 4 reviews
Gregory S.
Jan 2016
I went to their office to drop off the broken window panels and the medicine cabinet door. I was met promptly and Mike took care of telling me what would need to be done and giving me an estimate. The price for all of these repairs was very reasonable and the turnaround time on getting it done was quick - just 2 or 3 days. When I came back to pick up my items, they even carried them to the truck for me. Overall a very good experience and I would not hesitate to go back.
Denielle B.
Jul 2011
One word: terrible.
We were finishing our 1700 sq foot basement from start to finish. Since we were doing new construction, we decided to finally get a shower door that would accomodate my husband - since he is very tall. Cool!
When the sales person/measurer came to meet me, the #1 thing I said, over and over again, was that my husband is 6'5" and I wanted a CUSTOM glass shower door to accomodate his height (as opposed to getting something off the shelf at Home Depot for MUCH less $$$). He measured to the height of 7 feet and said that would be our height - done!
Then we talked about different trim options (color, etc.) and frameless vs semi-frameless, etc. When the sales person said that frameless would be double the cost, I said, not to even bother presenting me with the cost - that I'd be happy to go with semi-frameless (esp since "frameless" still has some frame to it!?!). So, a few days later, we (my General Contractor and I) get the quote and sure enough, frameless is $1,800 and semi-frameless is $900. I said, "well, that's an easy decision" - let's go with the semi-frameless. I didn't see in the fine print that he had lowered the height dimension (listed in inches) from the "frameless" to the "semi-frameless". There were no notes to this effect, or even a line item stating that for the height I desired in the semi-frameless to add x dollars. Nothing, just some fine print I missed. Fast forward a few weeks, the shower door is installed and I immediately call them stating how it is like 6 feet tall and my husband has to duck to enter it.
I call and start speaking with someone named Charles. I explain the situation (very calmly) and we go through the whole situation. Charles tells me that his sales person never mentioned that my husband was tall and that this was a requirement of mine. He admitted that their internal communication was lacking to have overlooked such an important detail. The sales person who came out should have communicated my #1 request to Charles, who did the quote. Charles says that I make very good points and that he can offer me at least a $100 discount, but that he'd look into it because maybe he could offer more, like $120. I asked for 20% which was $180. He says he'll look at the file in detail and get back to me with a #. I wait and wait and wait. No word, so I call him back, again and again. He says something about his corporate office blah, blah, blah and that he needs to speak with my General Contractor. Excuses, excuses and more excuses. So, finally, yesterday I call Charles again (for about the 6th time) and he says he can only speak to my General Contractor, not to me, since I'm not listed as the customer. What? Turns out he was too chicken to tell me he wasn't offering me ANY discount, not even $1 for the mistake. I am furious. He dodges my calls, offers me a slight discount and then renigs weeks later after leading me on a wild goose chase hunt.
Bottom line, don't hire this company. They don't stand behind their product if there is a problem. And, while you always think things will go smoothly, they don't. Charles was dishonest and a coward. This company should be ashamed of themselves for how they handled this situation. Not keping track of my height requirement was their first mistake. Not offering ANY compensation for their mess up was adding insult to injury.
We were finishing our 1700 sq foot basement from start to finish. Since we were doing new construction, we decided to finally get a shower door that would accomodate my husband - since he is very tall. Cool!
When the sales person/measurer came to meet me, the #1 thing I said, over and over again, was that my husband is 6'5" and I wanted a CUSTOM glass shower door to accomodate his height (as opposed to getting something off the shelf at Home Depot for MUCH less $$$). He measured to the height of 7 feet and said that would be our height - done!
Then we talked about different trim options (color, etc.) and frameless vs semi-frameless, etc. When the sales person said that frameless would be double the cost, I said, not to even bother presenting me with the cost - that I'd be happy to go with semi-frameless (esp since "frameless" still has some frame to it!?!). So, a few days later, we (my General Contractor and I) get the quote and sure enough, frameless is $1,800 and semi-frameless is $900. I said, "well, that's an easy decision" - let's go with the semi-frameless. I didn't see in the fine print that he had lowered the height dimension (listed in inches) from the "frameless" to the "semi-frameless". There were no notes to this effect, or even a line item stating that for the height I desired in the semi-frameless to add x dollars. Nothing, just some fine print I missed. Fast forward a few weeks, the shower door is installed and I immediately call them stating how it is like 6 feet tall and my husband has to duck to enter it.
I call and start speaking with someone named Charles. I explain the situation (very calmly) and we go through the whole situation. Charles tells me that his sales person never mentioned that my husband was tall and that this was a requirement of mine. He admitted that their internal communication was lacking to have overlooked such an important detail. The sales person who came out should have communicated my #1 request to Charles, who did the quote. Charles says that I make very good points and that he can offer me at least a $100 discount, but that he'd look into it because maybe he could offer more, like $120. I asked for 20% which was $180. He says he'll look at the file in detail and get back to me with a #. I wait and wait and wait. No word, so I call him back, again and again. He says something about his corporate office blah, blah, blah and that he needs to speak with my General Contractor. Excuses, excuses and more excuses. So, finally, yesterday I call Charles again (for about the 6th time) and he says he can only speak to my General Contractor, not to me, since I'm not listed as the customer. What? Turns out he was too chicken to tell me he wasn't offering me ANY discount, not even $1 for the mistake. I am furious. He dodges my calls, offers me a slight discount and then renigs weeks later after leading me on a wild goose chase hunt.
Bottom line, don't hire this company. They don't stand behind their product if there is a problem. And, while you always think things will go smoothly, they don't. Charles was dishonest and a coward. This company should be ashamed of themselves for how they handled this situation. Not keping track of my height requirement was their first mistake. Not offering ANY compensation for their mess up was adding insult to injury.
Response from Ken Caryl Glass Inc
"While her base complaint is fair regarding the height of the installed enclosure it is not placed fairly with us but rather her contractor whom approved it. Her frustrations began when she was unable to contact her contractor. She then chose to contract my office, understanding her frustrations I spoke with her regarding the situation, not once did I “dodge” her calls. Not once did I promise her a direct refund (though we did discuss one). Neither one of us wanting ( the Contractor) to suffer the expense of replacement She spoke of her willingness to accept the enclosure of she were to receive a refund of some of the cost. She was pleasant, articulate and her request was reasonable. She came across as a good person with good intentions, I commented on this to her saying that I believe all of us involved were well intentioned and that something satisfactory would come of it. I too was unable to contact the contractor by phone and later sent an e-mail to him (I’ll forward you the e-mail communications as they progressed). We got along to the point we trusted one another in our conversations. She never understood why I always had to discuss with the contractor after each of our conversations and I suspect that trust was lost in this. Here is my “Bottom Line” – We were hired by the Contractor, we have a responsibility to communicate with them. The Contractor in turn has the responsibility to communicate with his customer in kind (Supplier->Contractor->Homeowner). When we change this course we run the risk of crossing one another, Danielle insists once there was an issue that we work directly with her. Angie's List is a respected outlet for customers to present factual information in praise or complaint. While Danielle’s base complaint her merit she directed her frustrations at the supplier whom was only doing as agreed (these are facts backed up with the e-mails). To dramatize her point with exaggerations, spins, inaccuracies and character attacks is irresponsible. Positive and negative comments have a huge impact on business. The author has the responsibility to be accurate and factually correct as the reputation and welfare of good honorable people hang in the balance."
LEE W.
Jun 2009
Oh my Goodness!!! Where to begin!!! This was a custom shower door that had to be made and hardware installation on new shower glass door. Our service person from this company was Charles. He keep us informed on the process and even though it took longer then expected on their end, he was very apologetic. It was no fault of their own, only the manufactures....but insisted on taking responsiblity. We were wanting to have the door replaced ASAP due to one of our maids breaking the shower door of one of our customers. We had to bring in the other door of our customer's, Charles took the full messurements and asked to keep the door for futher measurments if necessary. When the day came to pick up the new replacement door, it was packaged well and care instructions written on the door...he even had the other door cleaned, and packaged as well! They went the extra mile to insure either of these doors would not break in the process of leaving their business to our customers home. I would definitely recommend this company for the Angie's List Page of Happiness in their on line magazine!
Stephen F.
Jan 2009
Excellent.
Licensing
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FAQ
Ken Caryl Glass Inc is currently rated 4.0 overall out of 5.
Ken Caryl Glass Inc accepts the following forms of payment: CreditCard
No, Ken Caryl Glass Inc does not offer free project estimates.
No, Ken Caryl Glass Inc does not offer eco-friendly accreditations.
No, Ken Caryl Glass Inc does not offer a senior discount.
No, Ken Caryl Glass Inc does not offer emergency services.
No, Ken Caryl Glass Inc does not offer warranties.