Jolly Plumbing & Heating

Great job, clean and neat, tight as a drum. Adam spent 6 hours here, a pleasure to work with and obviously knows his stuff. Took the time to explain things, pays attention to the details. We have used Jolly Plumbing for the past 14 years for minor jobs to plumbing a new custom home. Never disappointed, and every contact from admin and phone personnel to the plumbers themselves has always been a pleasure. Highly recommended.

I was extremely pleased with my interactions with Jolly Plumbing and Heating. As I called around for quotes, I got the most thorough answer from this company and since their quote was good, I decided to use them for this job. I was not disappointed. The two men showed up on time. They got the job done in the shortest amount of time expected so my cost was the low end of the range I had been given. I asked them to remove the garbage disposal and change how the dishwasher vented so they reconfigured pipes under the sink. I was quite please with how they did it and maximized my available space there. I will definitely use Jolly Plumbing if I have future plumbing needs.

I own several rentals here in Colorado Springs and have been down the road having to replace hot water heaters many times before.  I have to say the tech was nice and polite, but finally after two hours, the old hot water heater should have been drained, out the door and the new one installed.  Nope..the tech got it in and it wasn't lighting; he contacted Rheem, the manufacturer, and another tech that worked for the company and kept trying to figure out what was going on.  Finally after mesing with the heater over 4 hours, I told the tech to have another hot water heater brought out.  He called Steve, his boss, that now runs the company for his Dad and asked Steve to bring him a new hot water heater because of the issues.  Well, I overheard the conversation on both ends and Steve tells the tech to meet him across town to pick up a new one.  The tech was surprised by this because it would take a half hour to 45 minutes to drain the present one and uninstall it.  So the tech calls another tech for the company that was off duty and asked him if he would bring over a new one and the other tech was kind enough to cut into his personal time to bring it because Steve, the manager, was too lazy to do it.  He said nothing about having a meeting as he later stated to me as I heard what he was telling the tech; even told the tech I'd get a discount for all the problems.  Well, the off-duty tech shows up then, and it was then the regular tech finds an ear plug stuck in the gas line that they brought that caused the whole gas problem.  So bottom line, didn't have to change out the new one because of the gas line Jolly Plumbing brought; I had to cancel my plans with my husband for the night and finally six hours later, it was installed.  Upon talking to Steve, he gave me this BS that it takes 3-4 hours to install a hotwater heater....yeah, if you are taking breaks every 15  minutes.  I got no discount off the quoted price and Steve was very unprofessional.  He was just too lazy to be bothered to bring a new one and he lied and talked down to me as if I was just some uneducated person about hotwater heaters.  If Steve's Dad wants to keep his company, Steve's Dad better take it back over with the unprofessionalism that happened.