JD Vigil Heating & AC
About us
At J.D. Vigil Heating & Air Conditioning we uphold the same high standards of quality, integrity and reliability that people associate with the Lennox equipment we install. As a family owned and operated dealer, J.D. Vigil Heating & Air Conditioning Inc. is more than just a business name--it represents our commitment to providing personalized home comfort needs to our customers. Our reputation is as important to us as your home is to you! Making your home a better place is a goal we share with our customers. Achieving that goal goes beyond offering top quality, innovative products bearing a name recognized and respected worldwide. We are proud to be a Lennox Premier Dealer dedicated to providing professional services to ensure that your home's every comfort need is addressed to your satisfaction. Our free, in-home written estimates provide detailed information regarding the work you want done, equipment options, warranty information, what is included or excluded, as well as our customer's standardized pricing. That means no hidden expenses or unwelcomed surprises!! You can rely on J.D. Vigil Heating & Air Conditioning Inc. to deliver what we promise--the best in customer service.
Business highlights
Services we offer
Heating & air conditioning, and new construction. No job is too small or too big!, commercial, installation, service and repair. Air purification and filtration. Humidification. Residential
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
70% | ||
4% | ||
6% | ||
4% | ||
15% |
I wasn't sure who to call when My Air stopped working, a friend and neighbor Suggested I call J.D Vigil's. From the time I called the office to the time they fixed my Air conditioning , I was pleasantly surprised with the outstanding customer service I received.
The Tech was very patient with my questions and explained everything to me. I will be calling this company again and telling my friends about them and what a great job they did.
So thank you, A very Happy Customer :)
JD worked with me on the pricing and for the Lennox AC model I picked I got the best pricing. I also chose to upgrade the furnace to a 93% efficient unit since my furnace was 17 years old and I got a super deal with the purchase and installation of both units.
JD's team setup an installation date that worked best for me and his team came in and had it all installed in one day. I am a do it yourselfer and the main reason is I am a perfectionist. JD's install team did a perfect job and the building inspector even commented on the fact that it was a clean professional installation. I had no cleanup or follow-up work that I needed to do and that is not normal for work that I have done for me.
I also was eligible for a special rebate on my high efficiency furnace and JD's team completed it and submitted it for me. All seamless to me.
I had always heard about JD's great reputation but I got to live it and I highly recommend JD and his team.
Everything went as promised without any additional fees. The sales person Ken who came out to our home was on time, knowledgeable and courteous. At no time did we ever feel pressured into making a decision! He was able to address all of our questions and concerns and schedule the work within our timeframe. The installers Robert and Sam spent a little bit of time going over the job with us before they even got started. This was nice because we have two little dogs who have the run of the house and they took all the precautions to make sure they did not escape out an open door or gate! They went to work and cleaned up as they progressed. It took the better part of the day to complete. When the inspector came out he noted how nice clean everything looked.
My home is an older home built in the 40's and they needed to bring a bunch of plumbing and venting up to current code. I can't wait for it to get cold so I can see how much energy savings we are going to see this winter.
Ken came back out a few weeks after the installation to see how the project went and to see if we had any questions. This may not seem like a big deal but its refreshing to know that you are not forgotten after the sale.
We are very happy with our decision to use JD Vigil Heating and Air Conditioning and will use them again when we look at a ductless mini splits this summer!
told us in detail what they had done. Explained the workings of the air conditioner, the humidifer, and changing of the furnace fillter.
We are certainly pleased with Vigil. We had used them previously in another residence, and we would not even consider using
another contractor.
Joe and Julie Simkins
About six hours later I came home to find my condo still hot (it had been 93 degrees that day) and realized that the fan was blowing but there was no cold. I turned the unit off, then on, hoping it would start the compressor. Nothing came on; no fan, no cold. The next morning I called the receptionist and asked to speak to Mr. Vigil. She said he was in a two day training and and was unavailable. I persisted in asking her to contact him and a few minutes later she said that he was on a service call and she would call me when that service call was finished and Mr. Vigil was on his way to see me. I waited three hours and called back. She then told me that Mr. Vigil does not make home visits to diagnose problems but she offered to send the young technician back to which I replied that was acceptable but I wanted a different technician. She said it was their policy that the original tech is the only person who can come back because they have done the background work and are aware of the problems. I agreed and the tech came back for the third time in four days again bringing only the electrical device, no tools. He checked everything and told me there was nothing more he could do. I led the conversation at that point and said that it seemed to me that the next step would be to lower the heat pump from the ceiling so that it could be accessed and checked for problems. He was not comfortable agreeing to that (which I understood) so he called the service manager (Bob). As they spoke to each other the tech was relaying Bob's questions to me - the first thing Bob wanted to know was how much I willing to pay for them to lower the unit? I thought that was a really strange question and wanted to say five dollars but I replied by asking what their charge was for that to which I never got an answer. Through the tech, Bob informed me that this job would require a site visit from Mr. Vigil and that Mr. Vigil would call me that afternoon or the next morning. At 9:30 the next morning I still had not heard from anyone so I called the receptionist. Receptionist told me Mr. Vigil does not make site visits but that Bob was going to come. I replied by saying that was okay but I needed him to come immediately and expressed my frustration with the entire lack of response to this problem. She said that was not possible for Bob to come at that time so I asked to speak to him. She put me on hold and Bob picked up a couple of minutes later. We spoke a couple of minutes then he replied that he would refund the money I'd spent. I agreed to that and asked when I would get it to which he replied that the accountant would be in four days later and would write a check and mail it to me. Call ended.
About six hours later I had second thoughts and called the receptionist to reschedule Bob for the following day as she had offered earlier. He was out of the office and wouldn't be in until morning. Next morning she called to say he was unavailable until the following day. I brought up the promised refund to which she replied that it was waiting for the accountant so I asked if I could have a written statement stating that they were going to refund my money. She refused. I drove to their office planning to wait for someone with authority to talk to me but when I got there the door was locked and no one answered when I knocked. After calling her on my cell phone, she still refused to come to the door so I left. I'm still waiting for a written statement or a check.
The people at J.D. Vigil seem to make up policy that fits the moment and lie to your face when they want to avoid something. They are dishonest, make false promises, unprepared to solve problems, under-trained and lack any kind of integrity.
My best advice is do not go near J.D. Vigil Heating and Air Conditioning.
Licensing
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