INTERIORS BY EVELYN

We did not know until we emailed you and asked January 5th you responded January 6th that on Sat that let designers come in. WE had no idea until I asked and thought that was very strange you did not inform us asap up front at Bedrosians. We were definitely caught off guard and were not told the whole time we were with you the first time we looked at granite. I had to ask by email and then got a response as to who you were in relation to them and also what the process was. You asked if we were working with anyone??? and NEVER mentioned a "fabricator" that is crucial!!!! but we will inform Bedrosians of this fact as it is important they know this. We do not want Josh to deliver the sink as it is crucial we get all the pieces boxes etc back form him in one piece and given how the sink before was brought over that is a concern Jeff dropped it off Jeff will pick it up we do NOT want Josh delivering it to us. Please respect that. We have not been treated well and are still concerned about future health problems down the line...which we do hold you personally liable for. Our sink is now leaking and we have the inspection that shows it was in good working order, we have many many photos and there is still water under the crawl space which in addition to the mold abatement has to be cleaned up we have cleaned up enough mess thus far. If you do nothing else please respect that and facilitate that a refund is post haste ...that should be realistic to you. You may be inconvenienced and have to take time and effort to do this but please do that it is what is right. I am sorry you need to get money from Josh but that is your personal issue NOT ours we expect a refund asap so that we can put the granite in our house we have waited two decades to do... We will be discussing this with Bedrosians in the morning and making sure that they are informed of the delays in getting our refund , the state of our home, and the process that has happened to us so this happens to know one else. We need our deposit back no later than Monday 5pm as we have another company coming over to install. Any delay is unfair to us...the work was not preformed correctly and damaged was caused to our home in the process...we have been through enough. Thank you for at least making sure this happens. Unfortunately the ugliness is with your lack of attention to detail and not there for making sure the job is done well and the customer is informed and helped. You have done nothing to facilitate making sure the customer is happy and that the job is done. WE again have a damaged sink, a damaged basement, no granite, and definelty have heard enough excuses as to why things aren't happening it is just enough already please, GIVE US A REFUND ASAP. We will be informing Bedrosians and making sure they are aware but in the future unless you can put your customers satisfaction as a priority you will not be in business very long. I am including all the phone numbers and information online so you can be made aware of the confusion about how to locate you for your future self education and learning. Interiers by evelyn 4749 Turquoise circle Manta.com 719-964-3259 719-260-1170 Interiors by Evelyn Super pages.com 6262 Lahman Drive 719-591-1583 Interiors by Evelyn Angies list.com 5515 Butler Court 719-591-1583 LinkedIN Just name included. What ever you need to do is what you need to do as we should not be inconvenienced anymore than we have so please return the funds given Monday by 5pm Thank you in advance. Please let Josh know that he missed meeting Jeff at 8pm Sunday in which he said he would and this will be noted. Jeff spoke with him on the phone.....and they made arrangements. THe cost of Jeff's delayed flight and business arrangements will be added to the damage of our home. He will make arrangements with Josh not you... again to be at the shop to pick up the sink in exactly the condition is was brought to Josh in. It is a very expensive sink over 400 and if not returned in that condition (in box and perfectly condition we took photos before we dropped it off just in case) will also be counted as damage. We have done everything we can and you even said "If it was me I would have walked away". I am expecting you to respect that as customers we have been through enough and that you should be doing all you can to make sure this is ended appropriately and not at YOUR OWN CONVENIENCE which is what it feels like we have been up all hours cleaning up water? now have a damaged house...have no funds to get our granite in a timely manor have no sink we bought...and on and on. Enough please at least have enough courtesy to give us our refund asap and not expect us to wait for a good time for you and josh? WE are not to be waiting anymore and that is very realistic...this is not Interiors By Evelyn "I do what only works for me screw you business" We could not do that? It was not a good time for us to clean up water all night and not sleep? It was not a good time for us to take time off work to not have an install? It is not a good time for us to be inconvienienced by a plummer to treat our home. It is not a good time for us to wait to get our sink back and our granite or refund??? It was not a good time that for a week my kids were afraid to run the dishwasher? It is not fun to know that we have a leak RIGHT now in a new house we bought that was just inspected and was awesome before this??? Right now I have a pail under my sink ruining a brand new cabinet? IT is also not good that Josh agreed to meet us at 8pm so that we could pick up the sink and he did not answer after agreeing...we have been lied to multiple times by both of you and it is Just wrong...and you know it is. It is not fun to know that I am deathly illergic to mold and that may happen. in our future due to this damage...that is unfair. It may not matter to you any of this but it does to our family and we are very focused on making sure this NEVER happens to anyone else. Please refund our money and if nothing else treat us right this one time. All I can wish for is that no other person has to go through this with you again...it is horrible and has been horrific for us...very sad. Deidra ----- Forwarded Message ----- From: expressionbiz <expressionbiz@yahoo.com> To: intbyeve@comcast.net Sent: Sunday, January 6, 2013 4:36 PM Subject: Re: granite Ok that makes sense our address is 8315 ilex drive 80920 and 330pm is fine and did you get the other granite for pricing sodalite . Thanks much Sent January 6th: Dee Dee, I do not work for Beddrossians but on Saturdays am on site designers they offer me great pricing so I can pass on to you. I have my own granite installer. No extra fee. Bedrossians does not do granite fabrication they only sell the products to fabricators. Ev From: "DeeDee" <expressionbiz@yahoo.com> To: intbyeve@comcast.net Sent: Saturday, January 5, 2013 9:17:35 PM Subject: granite Hi Evelyn, You called to ask about MOnday at 3:30pm which is fine but I have a couple questions. We went to the store to get granite installed but we thought you worked for them and from your card I see you are an interior designer...does that come with an extra fee? We are very much DYI'ers except we wanted to hire Bedrosians to install the granite we picked out. So we are not sure about whether you get a commission from Bedrosians or how that works? and we would want to know that before Monday...We are interested in an estimate for Bedrosians but not an extra design fee if that makes sense. If you could let me know the process and any extra costs we would appreciate it as that caught us off guard today..we totally thought you worked for them. Deidra knierim Re: INteriors by Evelyn [Incident: 130203-001387] FROM DeeDee TO 1 recipient Show Details From DeeDee To Angie's List Member Services It is unfortunate we have a new contractor and have not a need for your service but to have to join in order for a company to show a poor rating or be affected by a customer just sounds like we are getting screwed all over again. We will make sure to post any and all reviews on yahoo and all the other sites that allow us to do so. The fact that this lack of service resulted in damage to our health and home is crucial and the fact your customers will not know unless we pay again! is horrible... Now that I know this I can see that making money is more important than helping people and that is disappointing but I will get the reviews out there as others who have been taken advantage of should not have to pay again to help your company. That just seems wrong on so many levels. Thank you for your time expect a review of Angie's List as well it was interesting to find this out. Deidra