HVAC Solutions Inc

We have used HVAC Solutions for our annual inspection and maintenance on our HVAC system since moving here 11 years ago. This year it was time to get a new heating system, and later in the summer when we could afford it, get A/C installed as well. Jason came to our home, looked at our existing system, took measurements and gave us our options promptly. They performed the install on time for both units. Both units also require an outside inspection post install, and the inspector had minor issues that needed addressing; they scheduled dates to perform these repairs very promptly and the follow-up inspection was approved. I highly recommend them and would use them again.

Project went well. Always received prompt replies both with voicemail and email throughout. Kept appointments on-time. Proposal was well detailed with work to be performed and terms. Price was higher than competition, but level of professionalism was definitely much better. Installed an AprilAire 800 central steam humidifier, they subcontracted electrician to install 230VAC circuit for humidifier. Retrofit a variable speed Evergreen fan motor in our 12 yr old furnace, to give better comfort/control/efficiency. HVAC Solutions coordinated electrical inspector to come after installation, and passed inspection with no issues.

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He did a great job. I was so happy. He came out right away and got it lit up immediately.

We live in a rental and the landlord had a humidifier replaced in the spring of 2011. Unfortunately, HVAC Solutions did not install the drain line properly for two reasons. First, they didn't allow enough slack as it was wrapped around the plenum, so it crimped over time. Second, they did not route the drain line so it gravity fed properly. At a low humidity setting it worked fine. However, when we turned up the humidity to higher level the humidifier did not drain fast enough. As a result it backed up and partially flooded the mechanical room. Fortunately, we caught it before it caused too much damage. I personally checked the drain line and it was NOT clogged. It backed up was due to the two reasons I stated earlier. The technician came to the house and CONFIRMED my diagnosis. He agreed that the line was NOT clogged, but needed to re-routed to avoid the kink and allow it to gravity feed properly to the floor drain. This was obviously an initial installation problem.
The landlord told me he was charged for the service call. I personally contacted the manager because I thought this was totally unfair. The manager told me the line had clogged due to sentiment, which caused the flooding. I told him this was not the case and stated the reasons above, which were CONFIRMED by the technician. He disagreed with me, but told me he would speak to the owner. He called me back and let me know that they would not reimburse our landlord for the service because the line was clogged.
Wow! This REALLY surprised me, since the technician saw that the drain line was NOT clogged! I was with the technician when he corrected the problem. Again, he verbalized that the drain was NOT clogged. Since he rerouted the drain line, the humidifier has worked fine. This to me is an integrity issue and a total disregard for customer service. Therefore, I rated them an 'F' and WOULD NOT recommend this HVAC company to anyone.
Note: I do not know how much they charged our landlord, so I did not put a price in the and quot;Approximate cost of Serviceand quot; block.

They were professional and willing to give information and explain things. They were also very honest in saying it is an old unit but it does not need any work.

They are very nice. They do what they say they are going to do. They come on time and do a good job.

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Our overall experience was very positive from start to finish.Do call them when making your decision on such an expensive addition to your home.Don't go with the first estimate you get from a company.Try them, you'll like them.

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