Hauling by Steve

I had emergency flooding in my apt which required that I needed help to remove a lot of crates and books removed from my apartment almost immediately. This was impacting my health. I emailed Steve and very early in am, he responded. He did not have time to schedule for that day, but called back and made an emergency pickup late that afternoon! This was really important and saved me a trip to ER! He is great, responsive and takes care of his customer.

I called Steve and got a price quote for hauling away my yard debris. He asked about quantity, and I said it would fill up us trailer. Steve provided the price for a full trailer load, and I verbally agreed and we set the time that he would arrive. Steve was prompt on his arrival, and upon visual inspection of my yard debris, asked for an additional 8.3% premium over the previously agreed to price. I agreed to the price increase, and Steve promptly went to work. All of the yard debris fit into his trailer (as I had estimated it would), and Steve cleaned up the area leaving little trace that there was ever a stack of debris there to begin with. I was pleased with the quality and professionalism of Steve’s work, and I would use him again for my hauling needs. The only knock he earned – was changing the verbally agreed to price after visual inspection. A full trailer of yard debris is a full trailer of yard debris. There was no misrepresentation on my part. But, I had the option of declining the increase, and I decided that getting rid of it then and there was more important than the money. So, I contracted for the service.

unknown

unknown

He arrived promptly and loaded the truck and was gone in about 15 minutes.

unknown

Steve provided the lowest quote for the job and I was honest in what it involved(price went from $75 to $110).  His first idea was to flip the couch onto my old rug and drag it across my wood floors.  I vetoed that and he brought in clean moving pads.  As a one man operation dragging or pushing large items are his only options.  No damage to my floors.
While moving the couch(45") through a 60" wide area he banged the couch into a room divider causing plaster and paint damage in two spots.  He also damaged my front door.  His solution to the damage was to not charge me $110.  Doubtful that I will be able to get it repaired for that amount.

Went as well as  it can go!  Steve was responsive in returning my call to set up an appointment, was punctual in showing up when we had agreed upon, and was quick in loading up the trash and removing it. 

Steve worked from the moment he arrived at a steady pace. The property had a large amount various construction materials, glass, small appliances, bed frames etc. Regardless of size he managed removal.