GREAT SPACES PROPERTY IMPROVEMENT

Please see previous report.  If you do not have the original report, please contact me at 719-520 9750.

I submitted a report.  I'm quite sure that the contractor was contacted by Angies List because I heard through a friend of the contractor that I was unhappy with his work.  The contractor did not contact me.

I have read the contractors response and wish to edit my report.  I paid extra for the Pella door repair.  I asked the contractor how much he wanted to repair the doors and he said $175.00.  I gave him an extra $25.00 for a total of $200.00 to repair the doors.  He did not repair the door and told me to have Pella do it.

The original contract awarded to the contractor was due to my procuring it from my home owners association.  The association wanted to use another contractor, but I encouraged them to use Great Spaces.

1. The dishwasher was not properly replaced.  It was loosely slid under the cabinet and had to be physically moved by me for the door to close.  It took several calls to have Darnell come by and inspect the dishwasher placement.  His employee made some adjustments and said that it was Green Acres Granite responsibility to replace the dishwasher properly.  I asked Darnell to have his subcontractor come and replace the dishwasher properly.  He made no calls.  I called Green Acres Granite and they said that it was not their responsibility to replace the dishwasher, but they agreed to do it free of charge.  It was nicely done by Green Acres Granite. 
2.  The Pella glass sliding patio doors continued to take great effort to close and not to my satisfaction.  Darnell said that they would come back and correct the problem.  I needed to make several calls for them to come back and finish the job.  When Darnell and his worker tried to do the job properly, they couldn't and said that it was Pella's problem and that I should call Pella and see if they had the appropriate parts and for Pella to come out and make good the job the Darnell was paid to do. 

This contractor seems to have a pattern that they agree to do certain things and when it doesn't get done they try to pass it off on the subcontractors.  They tried to do this with two different subcontractors in this one experience I have had with them.  The contract stated in both instances that Great Spaces was the party responsible for the work that was unfinished.

The additional work was contracted by the general contractor and paid for by me.  They then came out to fix the sliding glass doors and they attempted to make them slide easier, but fixed it temporarily.  I tried to get them to come back out and fix this and they told me that I need to contact Pella.

I've had disappointing interactions with him. He was unresponsive and doesn't do what he says he will do. They did a job for us a while back, it was like pulling teeth to get it done. Even though they did a good job I think I won't ever call him again because he doesn't respond or return phone calls, it's very disappointing. They did a good job, but the responsiveness is unacceptable.

Clint met with us in early February. We took him through the house and explained our plans. He gave us lots of great ideas for improvements and spent a lot of time with us. Two weeks later he gave us a comprehensive quote for the work. We started the job March 1. Clint and his team were a dream to work with. They are all highly professional and have high standards. Clint was responsive and contacted us immediately whenever he encountered an unforeseen problem. Because of some family commitments we needed to have the house available by memorial day. He worked hard to meet this deadline and achieved it. We have done 4 different renovation projects and he is one of the best we have worked with.

It took a while to get the job started and seemed to take longer than it should to complete the work once it started. Communication from contractor was not timely or responsive initially, until I expressed that I was not happy about communication taking so long. There were problems getting the final inspection signed off by Regional Building Dept., between the contractor and the inspector. Previous experience with this particular part of projects leads me to think it was probably due to arrogance on the inspector's part. The price and quality of the project was good. I did have to remind the contractor to finish the debris cleanup after he indicated they were all done.

The arbor was done first and is a great interesting design because of the two levels and the "beveled" cut on the end of the wood. The tiled patio wall bench was more of a challenge because of the curve but Clint is very skilled in many different areas and was able to design a comfortable seating area (no pillows required)which brought the patio and fireplace together in an intimate, charming outdoor kitchen.

Job 1: Clint responded in a timely manner and put his crew to work. They worked every day and were very good at cleaning up the area. The work done was excellent...above and beyond our expectations...a real showpiece! Job 2: Clint responded quickly to our need for a quick remodel for my mom-in-law moving in. He was very intuitive as to the type of room we were looking for and assisted with selecting tile, fixtures, etc. We have used him on several jobs (see "general contracting" and "remodeling - sunroom and patio enclosures") and find him to be excellent in his services. His men worked steadily until the job was done and the bathroom has received rave reviews!

Clint responded in a timely manner and put his crew to work. They worked every day and were very good at cleaning up the area. The work done was excellent...above and beyond our expectations...a real showpiece!

The man does amazing work. He is extremely dependable, honest and thorough. During the process, he used a magnet to assure no nails were in the yard. He also placed a tarp on the yard to catch debris and nails. He offered a very clean and safe work environment. Clint is very creative and fun. All three decks have an up-to-date, stylish look. Unfortunately, I do not recall the price but it was well worth every penny.