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Geek Squad - Best Buy

Stereo and Home Theater System Service, Computer Repair, TV Repair,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.49 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
11%
3
22%
2
0%
1
0%

Filter reviews by service

Showing 1-9 of 9 reviews
Norman P.
Jan 2017
3.0
Appliance Repair
We sent to Best Buy to buy a new Kitchen Aid dishwasher. It leaked and ruined our kitchen and ruined our living room before. It was under warranty, but the insurance had to pick up the collateral damage and it's still being repaired. Their appliances are pretty well designed, but their quality control was an F. 

The Geek Squad installed it. Then they came out and messed with it some. We bought new Kitchen Aid appliances throughout. Every Kitchen Aid appliance we bought had something wrong with it. 

We weren't terribly impressed with how they handled it. I'm still not 100% positive it was the dishwasher that leaked and not how he installed it. It ruined all our hardwood floors. 

He really didn't know what he was doing. I wouldn't use them again unless it was like installing a stereo or something.

Arnie S.
Dec 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
The Geek Squad is a wonderful, caring and helpful organization. They have always gone above and beyond to meet our expectations and this time was no exception. We would highly recommend this company to anyone.

Debbie B.
Aug 2015
2.0
Stereo and Home Theater System Service
$20

Had to wait in line for 25 minutes for a simple return.  It's not efficient to make customers with simple returns (with a receipt) wait in the same line that handles more difficult transactions like warranty returns/repairs.    Visiting a Best Buy store is a very frustrating experience.  



Nancy S.
Jul 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$3,850
I need to schedule the installation

Carl B.
Jun 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$249
It went very well as the technician was very knowledgeable. The installation looks perfect, we are very happy with the result now that all the wires are hidden and the installation is safe. A great job.

Carol B.
May 2015
5.0
Stereo and Home Theater System Service, TV Repair
Yes, I recommend this pro
$149
Not only did Rick take care of the Samsung we contracted him to, he identified a problem with the 3D on our new flat screen in the living room. This saved us having to return the 65 inch television. He also set up the controls to work more effectively for us. Heck of a nice guy. I would use Geek Squad again for sure if they send out Rick! FYI, loved how Rick put booties on before coming into our house to protect our floors. Nice touch.

Matt B.
May 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$350
Great - fast, efficient, clean.

Laura G.
Jun 2011
5.0
Computer Repair
Yes, I recommend this pro
$270
I spent $270 on that work.  I have a service warranty for 2 computers for 2 years.  My laptop runs great now.  I like that they seem to be experts in their profession.  They addressed the situation and gave me an update on what was going on and asked for permission to continue.  They had my laptop fixed in 3 days. 

C D.
May 2010
2.0
Computer Repair
$400
I was told the work would take 3-5 days. The person who did the in-take told me that they see 5+ of the "security tool" virus I was infected with. I took an entire week! And for the exhorbitant price it certainly wasn't worth it. It was my first time being relatively new to the area and I will never use any Geek Squad again.

Randy L.
Aug 2009
3.0
Computer Repair
Yes, I recommend this pro
$1,000
First off, the lady taking our information was arrogant to say the least and rude on the upper end. Second, when we arrived to pick up our laptop, it took them 20 minutes to find it (which is sad because the area isn't that big - they were very unorganized), but they didn't have the external harddrive we purchased with it. So they gave us a blank external harddrive. Next, we thought we should look at the data before we leave. We fired up the laptop and found the folder called "Old PC Data" but the "data" that was in there wasn't any of the files we actually needed. It appears they backed up program files rather than the "All MS Word docs", "All Excel docs", "All MS Money files", etc. that we specifically wrote down. When I asked them about how they go about collecting "All MS Word docs" for example, I got no answer, basically, they don't seem to have a process for doing this sort of thing. I guess they just go hunting for files and transfer what they can find. (rather than some established process). So, we decided to take the new laptop and leave the old laptop and external harddrive so that they could, for the second time, try and get the documents that we requested. The next day, we show up. The guy assures us that he basically copied over all the files from the old laptop because the hard drive was smaller than the new external hard drive. Makes sense, but I'm leery of their capabilities at this point. So I purchase a little device that allows you to take an old, internal hard-drive and make it plug into your USB so you can use it like an external hard-drive. A good thing I did this too. Not only had they missed 3 important folders for my business, but they were directly below the folders they DID copy over!!!! I'm not sure how you miss that except for plain laziness and indifference. And, they probably figured we wouldn't check their work. They also missed our MS Money backup files (which was about 6 months worth of data we would have to reproduce). I talked to the manager, Manny, and he was about the only thing that saved this experience. He was able to refund my money for the service and embarrassed and ashamed of the Geek Squad's lack of competence in a task that elementary child could perform. Not only this, but during this ordeal, while we took up about 20 minutes at the window, there was a line forming behind us (with growing agitation). There were no less than 6 Geeks in there chatting up each other while these people just stood in line. In this store, you can see and hear exactly what's going on in the back room because it's right there in front of you.

SALLIE S.
Jul 2008
4.0
Computer Repair
Yes, I recommend this pro
$70
I have used them twice and they have been great both time.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Geek Squad - Best Buy is currently rated 4.4 overall out of 5.

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.