Front Range Exteriors Inc. - Colorado Springs

Hiring this company was the biggest financial mistake of my life! If you care about your home don't hire this company. The only time they cared about me was just before I paid them? They wouldn't stop calling??? After they got their money I didn't hear from them much? It took this company over a year to fix hail damage on my home. After not hearing from them for months I called KKTV call for action on them. As soon as the news reporter called them that day they contacted me and showed up to my house to work. They would recognize my phone number and not pick up? I would literally have to use my neighbors phone or family phone tricking them just to reach someone in their office? The owner tries to point fingers at the insurance company and he even blamed me for not knowing what the insurance company was actually covering? I posted a few pics showing what 27k can't fix/do? But you can clearly see in the pics that they failed at replacing specific boards directly impacted by hail. Instead they glued and painted over them. The best part about this ****** experience was the moment they left my home for good! Lesson learned!

Shoddy house painting, missed a lot of spots and didn't pressure wash house or deck first but they claimed they did and still charged me for it! They messed up staining my deck so they now need to come back and fix it when it warms up. They stained it late in the afternoon in the fall just before the weather turned cold, it froze up like a sheet of ice. I slipped and fell and was lucky I didn't get hurt other than a bruised tailbone, and one of my dogs slipped and injured her hip. They got deck stain overspray on house (after they painted the house) and on the concrete, grass and rocks. They didn't caulk inside the skylight they replaced, said it isn't part of the replacement. Owner was a complete ***, very snarky and not willing to work with me (They claim to be Veteran owned, I am active duty Army and was in uniform, he didn't care), said if I didn't pay $5000 of the remaining balance of $7600 he'd put a lien on my house, even though we were not satisfied and they are not done yet. Jon B the consultant, was helpful but it stopped there. Do not hire them!

Due to the huge demand for this type of work at the time we had to wait about 3 months before work could be started. This was not a problem as we understood the situation. The replacement of the roof itself was the only part that went well. When the roof product was delivered our brand new landscape was damaged. Several items that needed to be done along with the roof took several phone calls from us to be completed. We basically decided to fix the landscape problem ourselves. This company became very very difficult to work with toward the end of our project. There telephone was never answered so we left messages. Return phone calls were never made to us many times and when they were it would take days even weeks. This was the worse experience we have ever had with a company/ contractor. At this point we have been waiting for return phone called for over 2 months regarding issues still needing attention.

They are a good team!

Craig was great everyone in the office is incompetent and rude. The office double booked Craig for our roof inspection with our insurance adjuster... we were assured multiple times that Craig would be present for this inspection. After calling to find out where he was I find out that they sent him to another house for a free consultation. He finally shows up and we sign the contract. We were told materials should be in within the next two weeks. I was pregnant and a month away from my due date at this point but was assured everything would be completed before baby arrived. The week of my due date (3 weeks after signing out contract and giving them money) we still didn't have a call so we called to ask for an update which they couldn't provide us with. Baby shows up and still no call from front range. A month passes and still no update. We have family coming to stay with us so after a month of waiting we called on a Friday and we're told that Monday materials would be delivered... we were told we would have a two day notice given to us but that didn't happen. The materials were delivered, 3 out of 4 turbine vents were dented and a "goose neck" vent was missing. We called to let them know and they said they would bring out a "goose neck" when they came to install the new roof but just ignored the dented turbine vents. When the roofers came they didn't have the vent so we called again and were told Craig would come that Saturday to install it. Saturday comes and it's snowing so of course we knew the vent wasn't going to be installed but no one called to reschedule. The following week I called and was assured that Craig didn't forget he was just waiting for the weather to get warmer. Why we couldn't have gotten a call letting us know is beyond me. Weeks went by with zero contact from this company. My husband and I called and left several messages, not one of them was returned. After THREE months from signing the contract my husband finally speaks with a manager and explains what's been going on and he says he will send someone over to install the vent. The guy shows up WITHOUT the vent! No one told him what he was coming by to do... no one! So he had to make another trip back a few days later. So now we have the missing vent but the dented turbine vents still haven't been addressed by anyone in he company. I should also mention that not one of the four turbine vents were adjusted to be straight up, our neighbors have made comments to us about how strange it was for them to install but not adjust them. So it's been over four months since our contract was signed and we have finally just had enough of dealing with the lack of accountability on their end and decided to just deal with the dented vents. My husband calls to see if he can just pay them and be done and the lady who he talked to seriously said they they weren't aware that the job was finished. Are you kidding me? No one in this entire company has the job of following up apparently and it's the customers job to inform the office when when employees come out and do work. Well, then an invoice was emailed to us.... they were trying to charge us for gutters and a roof!!! We ONLY had a roof replaced! I'm guessing they were banking on our insurance just paying the invoice? Christina (the office manager) then tried blaming it on my insurance company, except not one piece of paperwork says anything about gutters AND simply verifying the contract we signed would have told her this. Not once did she apologize for this very wrong bill or take accountability. Not once did anyone stop and apologize for anything along the way. We were made to feel like everything was our fault. I could never recommend this company to ANYONE! Every step was a hassle and a mess.

I'm gonna be nice and stick to the facts on this review. We signed a contract with the owner's son-in-law, who was fired before our project started (I'm sure this would be a completely different review if Mike had been in charge of our project). He was the reason we hired this company. After we signed the contract, it took them months to start the project, and no project manager ever showed up, just sub contractors. The garage door installer was the only sub contractor who called ahead of time. The stucco repair guy and the painters all just showed up with no warning. By default, I ended up being the project manager. I had to call and complain several times about the quality of work and the messes left by the sub contractors. Their sub contractors were sloppy, leaving power washing residue and paint everywhere. They painted my grass, my sprinkler heads and some of our landscaping rocks. Some of them could not speak English and were using profane language in Spanish (I know some Spanish). The company did not want to clean our windows and told us to hire a window cleaner, which we did. They took our payment minus the $200.00 for the window cleaning. After paying for our windows to be cleaned, we received a letter from their lawyer demanding we pay the $200.00. I wrote the check just so I could be done with this company. Further, I'm still not thrilled with the way they painted our house. They painted over the down spouts and the light fixtures instead of removing them, painting under them and then reinstalling them. The gentleman who finally showed up after I complained enough stated, "my painters aren't electricians". I'm not an electrician either and I can remove and install an exterior light fixture. To sum up, I think these guys are completely unprofessional and don't care if the customer is happy. I doubt if my 10 year warranty will be honored after they refused to talk to me after referring me to their lawyer. If you do hire them, GET EVERYTHING IN WRITING....EVERYTHING!!

All work was done satisfactorily but I want to point out one employee who went above and beyond. During the installation of a skylight, some screws were inadvertently driven through to the drywall, which resulted in several small holes. When brought to their attention Front Range was right on it. Darren came out and patched/painted the holes. He was one of the most courteous and friendly workers I've ever had work at my home. His work, although minor, was done very professionally. Additionally, Darren noticed two sections of my fence were blown down due to recent heavy winds. He offered to help put the sections back up and together we secured the fence until the fence company can replace it. Professional, friendly, courteous and very helpful, Darren is an asset to the Front Range crew.

Had roof replaced and a sky light (roof window) I'm waiting on regional to approve it which I think that there is a rotten board under the sky light that was not replaced . The sky light looks terrible view from inside the house it is crooked. I was told by the owner, Matt they would put a trim to make it look more suitable. Which has not been done. Then the gutters were replaced , the contract states that a sealant will be put on a small addition of the house. Has not been done ,yet. However ,,Front Range is so eager to collect the money now , half finished for this contract. There has been no project manager following any project. The responsibility as to whom is checking on customer satisfaction is none! So scared of how the house painting is going to go....very disappointed in this company!!

Contract was for 3-4 weeks for completion, it took 3 months. They wouldn't give us updates or call when someone was stopping by. The only time they initiated communication with us is when they wanted full payment before the work was even done. The contract was for half when materials arrived and the other half after work complete. We had our windows replaced and waited over 2 months for them to get in and only 2 out of the 3 arrived. It took another month to get the 3rd one in. Throughout the entire process I was initiating the status updates and sometimes I wouldn't get a call back. Also, my husband and I took time off work on a couple of occasions, and one time they didn't show and no call. We had to call them to remind them. After the roofers finished the replacement, they didn't go over the yard with the magnet, which we emphasized that we wanted to be done, especially since we have dogs. There is also a dip in our brand new roof, that wasn't there before. When we asked the project manager to come out to inspect, he says that it's cosmetic and they weren't going to do anything about it. We let a lot of little things go- but the end product was sloppy work and the customer service was severely lacking. I would never recommend this company, unprofessional. Although the window guy they used had no concept of customer service, he at least put the windows in properly. I guess we shall see what the city inspector says about the cosmetic dip.

unknown

This was the worst experience that I've had with general contractors. Which is so disappointing as I had used FRE to replace (& upgrade) the garage door years prior and that was a great experience. Only to find out that one of the owners (original business partner sold his part of the company and got out while the getting was good - I guess) and a majority of employees and contractors working for FRE have left/severed ties with the sole owner. The sales manager was late to the original sales/quote meeting with the insurance claims representative and things went downhill from there. The roofing part of the insurance claim job went well. However, the exterior painting. That was a nightmare. First, the wrong color was used for the exterior paint! I had even emailed FRE the exact color name and color code - but, the receptionist (?) failed to forward the email to the contractor I was working with and before I realized it, the entire house had been painted the wrong color. FRE did agree to repaint the house as they recognized it was a failure on their part for not reading my email messages. After I spent the better part of two days chasing around town to find the correct paint color, the job was started all over again. And you could tell the subcontracted crew was in a hurry. The crew - mostly from Guatemala, left an awful mess. I have spilled paint in my landscape rock, patio furniture, lawn decorations, and scree on the windows. There was paint overspray on my brand new shingles! FRE's recommendation is that they would send someone else out with a power sprayer to "power wash" my new shingles to remove the overspray paint! Doesn't sound right to me. FRE was also under contract to repair some interior damage. Needless to say, after the experience with exterior painting, there was no way I was willing to allow FRE or their subcontractors in my home to make worse of a bad situation. I had to work through 3 different Sales Mangers. And the owner had the gaul to show up at my home, unannounced, and verbally harass me into paying him for the job that wasn't completed! He berated me for nearly 1 hour, in my driveway making up one excuse after another as to why the job wasn't done. When I explained my frustration, and showed him evidence of a sloppy job, and reviewed with him the situation of the incorrect paint color - his response... "it looks good enough." And 6+ months after settling with FRE the expense of the job, I have yet to receive the final paperwork for the warranty on the roof. Never again. Stay away.

The job did not start as promised and winter was fast approaching. Each time I called to ask the owner when they would get started, I was told "just a few more days". When the work began, no one from the company ever made contact with me. It was all subcontractors. I came home to loud Latin Music and trash all over my yard. In spite of asking for the workers to be more considerate, this practice continued. The initial stucco work had areas which fell off of the framing around the windows and had to be repaired. When completed, I had cement/stucco and paint on every window on the house. Of the 36 windows installed, not one has been cleaned as promised, but they have their money! In addition, the painting was done in weather near 40 degrees so much of the paint peeled and had to be reapplied. Now we have water coming in our doors and down the wall. The screen doors still have not been ordered in spite of discussing this with multiple members of their staff on numerous occasions. The owner is irresponsible, careless and has no regard for the inconvenience he causes others; not even his own employees. Once the job had gone completely off of schedule and it was clear the work wouldn't get done, he disappeared; with the exception of the one day he needed a check. It is now June 2016 and a job which was to be completed by late October is still not done. I have no screen doors. We have water coming in our back door and down the west wall of our house. Warranty !!!! what a joke! I can't even get the work finished, much less get them to live up to a warranty. Stay away!!! Stay far far away!

Everything went perfect!   Installers were highly professional and thorough, and did a great job.

unknown

This is a great company to work with if you don’t mind being disrespected, treated unprofessionally, and blown off. After my husband and I picked out our house paint colors, we left a combined total of five messages over the course of two weeks for Front Range Exteriors asking when the painting could start. Instead of getting back to us, I got a call at 8am out of the blue from the painter saying he would be at the house in 30 minutes. As the work progressed and was almost complete, there was clarification that needed addressed with some detailed work. I called the supervisor on this project and asked if he could come out and we could discuss while looking at the house together. He said he could come out the following week and would get back to me in a couple days. Without hearing another word from them, 17 days later I received a call from the Front Range Exteriors owner, Matt, saying that we needed to wrap up the job because they needed to get paid. As I tried to explain the current situation and my chagrin at the lack of communication throughout this entire process, I was constantly interrupted by him. He then stated that since our house painting project started, they had painted 30 other houses and no one had any problems with them. He then blamed the delay on me, accusing me of being difficult. Being treated with such disrespect and as if I was insignificant was highly disturbing. The only reason I didn’t rate this company an F is because the painters did a great job. The painters themselves showed up on time, were respectful of our property, and were quick and thorough. If the company leadership possessed the same level of professionalism and attention to detail as their painters, they could have avoided outgrowing their capacity to effectively manage their schedule and client communications. As fate would have it, the check for payment in full apparently didn’t make it through the postal system until approximately 17 days after we sent it.

unknown

unknown

unknown

unknown

They were very nice and quick to do the work.  Power wash was quick.  Painting went well and then it rained a little bit.  They still finished the job in 3 days.  Last day they just came in for accent door and touching up.  The results are terrific!  I am very happy with the finished work.  Thank you, Front Range!!!

unknown

They stained my house the wrong color, admitted to staining it the wrong color and now they don?t want to fix it.  Their response is that it, ?looks good enough.?  This type of response is unacceptable.   

Front Range Exteriors was hired to stain one side of my log home.  They were given both the exact stain name and a bucket of stain to use for comparison.  They also recorded the stain color name on their forms.  After all this, they applied the wrong color to stain to the house.   I have attempted through many emails and face-to-face meetings to get them to fix the problem.  To date, they have admitted that they applied the wrong color stain, but they are refusing to fix it.  They stated that they will not charge me for applying the wrong color stain, but will not fix the color miss match problem.   This is not satisfactory to me because one side of my house no longer matches the other sides of my house.  In its present state, the house does not look right and their work has devalued the house. 

While accompanying Front Range Exteriors, we visited their paint and stain expert and supplier, they admitted is was a problem.  It is easy to see that this isn?t a slight mismatch in color difference, but a significant one.   I wish I could attach a picture because its that big of a difference. 

Save time and aggravation, go elsewhere. 

We never heard from him. So I called several times and finally someone called me back. We tracked down the guy who had come out to do the estimate. He said he'd done it but couldn't find it. He'd look around. I called back the next week after not hearing anything. -Talked to the boss and asked if they needed to come out and do another estimate. He said he'd check into it (nice guy :-)).  Otherwise, I guess they don't want our business.

P.S. This was a difficult survey to fill out because it didn't really fit the job, an estimate for future work.

unknown

We are thrilled with how our new paint looks and the quality of the service provided. The crew was professional, courteous, prompt and tidy. I would use Front Exteriors again and would recommend them to others.