FALCON BROADBAND

Cable service has been iffy throughout the period. At one point it was so bad, they gave me a direct number to call customer service. Then the internet was also coming up and down. I would call every morning to tell them of the problem. They finally sent someone over and discovered that the drop line had never been buried and was damaged. This was 8 months after installation! That solved a variety of problems and service has been fine since. Early on, I was troubled to learn that the phone service is plugged into the electricity outlet in my basement. That means that if the electricity goes out, I have no phone service. I guess that's what cell phones are for...

FBB provides decent installation but poor on-going cable tv/internet/phone service. I chose this company over others (Comcast, Satellite TV) due to the cost. However, I am paying for a service that only works for most of the time. Analog signal is poor, they claim many more HD channels than are available, and work takes down the service for hours without any warning. Other issues such as poor daytime reception and periods of pixellation on digital channels have been irritating. If you are looking to pay less than other "chain" companies, then please expect less, especially with this company. I would estimate that the services I pay for are rendered about 90% of the time that I want to take advantage of them--combining the TV, cable, and phone outages. Three calls to report a channel (HD Outdoor Channel) having poor video quality and no sound have gone unanswered perhaps that's because they were combined with reporting an outage of the TV or internet. Avoid this company.