Epic Real Estate Group

I was left with no choice but to fire them. effective immediately.

Epic, and our property manager Carey Goldberg, gave epically bad customer service. They neglected to perform numerous clauses in our management contract, withheld funds from us (hard to tell whether from dishonesty or incompetence), and were very difficult to communicate with. You hire a property manager to avoid some of the headaches of being a landlord - Epic was the source of far more headaches than the tenants ever would have been. They didn't collect pet fees from some tenants, didn't pay us the pet fees from another, didn't do any inspections, didn't consult with us on prospective tenants and rent amounts, let a tenant overstay his lease for reduced rent, and had to be threatened with legal action to get a tenant's security deposit returned when we fired them as property managers. One thing they did well: they did get tenants in the properties quickly, and got high rents. That backfired though when some of the tenants moved out leaving extensive damage, which Epic would have caught earlier had they done the inspections listed in the contract. Our dealings were with property management, but I would steer clear of this company for any real estate related matters.