Efficiency 1st

When purchasing my home, I requested that all appliances be checked and maintained, because it was an older home, with older appliances. I also purchased a home warranty. After moving in, the furnace went out and would not relight. I called my warranty company and they sent someone out. The company that came out said it was a maintenance issue and all they had to do was wipe something off and then it relit and it has stayed lit ever since. I called Efficiency 1st and let them know what had happened and asked if we could work out some sort of refund, since I had to pay for something that should have been done in the maintenance 3 weeks earlier. I called multiple times and each time, Candy said she would have the owner call me. Today, I called again and told her that if I do not get a call back, I have no choice but to leave a review, because this service is lacking. I did get a call back this afternoon from Bill. Bill told me that the reason the part was dirty was the wind we have had the past few weeks. I directed him to look at the date on the receipt, because it was from December. He then told me that I should have called sooner. I explained to him that I called as soon as I found out I had to pay for a maintenance issue. He said he never got a message. I told him to ask Candy, as she can validate that I have been calling. He then said he would call her on 3 way to make sure this is true. I told him I thought that was rude, but to call her, if he is saying I am lying. He then said I should have called them in the first place, instead of calling my warranty company and then we wouldn't have this issue. He said I have no common sense (about calling my warranty company instead of them). He said I am what is wrong with society today, everyone just wants to get paid for nothing. I tried in vain to explain that I was simply looking for some decent customer service, since it seems I paid for something I shouldn't have to. I told him I would leave a review with exactly what happened. He said go ahead, because he has a whole team of lawyers on stand by for defamation of character. That seems odd to me, if you are a business person in good standing. But that is my opinion and rumor has it, I have no common sense. So, as long as everything goes smoothly, it seems this may be a good company. But, if there is an issue, they will not help you and actually will add fuel to the fire already burning, due to the original problem and you will end up feeling worse after talking with Bill. Candy was very nice, but the jury is out on whether or not she gave Bill all of my messages

They installed a complete 3 1/2 ton unit and the price was great. It was only a week from the time we were given the estimate by the owner to the actual install. The inspectors passed them on first inspection as well.

We were pleased and appreciated the entire process.

All was well, except we did have some parts/equipment issues. The first water heater had to have the burner replaced because of a bad humming noise with the original burner. The second water heater had a leak, and they had to bring in an entirety new one to replace it. But all of these corrections were completed the same day, so we really appreciated that. The installer was very up front with us about the problems and knew what he was doing.

They did a lot of extra work to get it right and they were able to accomplish it where other people told me it couldn’t be done. I have recommended them to other people. It took them two days to do it. They had to cut down my furnace and moved it but they went the extra mile. He said he would move the furnace and modify it and it would be a lot cheaper than buying a new furnace.

Bill was very plesant to deal with.  He was professional and gave us the honest truth compared to other companies that we had gotten quotes from.  After talking to Bill on a Friday morning, we had the air conditioning installers that Monday afternoon.  They had everything completed and cleaned up in roughly about 4 to 5 hrs.  System does what is advertised.  We have a 3 ton unit and it cools all levels in my two story home.  Saved a ton of money and would recommend Bill and his staff to anyone needing service, installation for heating and a/c.  Great people to work with.

I was the one that contracted out the installation. They were excellent and had the best price. They showed up on time and did a good job. It cost $3000 for one of my daughter and the other one had a furnace too and it was closer to $5000. The owner was personable and came out to do the estimates and knew his job. He gave us the best price and was very honest and upfront about everything. The electrician he contracted out to also did a good job.