DSi Professional Restoration

I think they charged for much!

I have been using this company for over 20 years, and I have always been satisfied with their work. They are professionals and always polite and do a great job. I have given them an excellent score on price, but I truly do not know if there are other companies who would do the job for less. I have not compared because I have been using them forever.

There are different crews faucet project. They all showed on time were professional. Cleaned up after themselves, spoke English. We were very satisfied! would be an asset to your list!

Good – very professional – well do anything to accommodate customers work schedule.

unknown

Excellent service completed by DSI workers

I don't know if they didn't understand what I wanted or if they were unable to provide what I wanted.  They did install fans to mitigate water damage.  But, I wanted an estimate of what damage was done by the water, which I never received even though I asked for it twice.  The initial guys who came by to give an estimate of the damage stated the tile in the washroom and adjacent room would probably need to be replaced.  We never received that in writing.  The laborer who came to pick up the fans seemed nice enough, but not knowledgeable about water damage.  He indicated there was no damage, yet I as a layman can look at the wood floor adjacent to the tile floor in the washroom and see that it's buckled.  Overall, their business seemed disjointed and disorganized.  I communicated what I needed from them three times total, and yet it was not accomplished.

They did a great job.  I won't say that there weren't mistakes made (between the two, we're talking about over $50,000) but each was corrected immediately and without any complaint (these were minor things)...for example, semi gloss paint was used instead of eggshell but they repainted the entire thing right away and took full responsibility.  There were a couple of miscommunications along the way about timing or other issues but this job essentially went from August, 2014 through April 2015 between the two breaks so I don't think that was anything unusual.  All of the workers were very respectful of me and my property.  I used this company to clean up after the Waldo Canyon fire so we have quite a relationship by this time!  I would not hesitate to recommend them to anyone.

I called them on a Sunday and explained that we had a leak in the masterbath and that the wall and floor in the room below were wet.  They were at my home in an hour and pulled up the carpet removed pad and started the process of seeing how bad the leak was.  That had moisture meters and cameras that showed where the moisture was in the walls.  They set up drying machines and came back the next day to recheck with their meters and cameras and added more drying equipment.  They dried out the room and I felt did as little cutting on drywall as possible to get the walls dry.  They made sure we understood all the equipment that they left in our home to dry it out.  They also made sure to tape down any cords so that we did not trip on anything.  They were also very reassuring that everything would be ok and we would be back to normal.  They worked with our insurance company for a fair settlement amount.

Each worker at our house was professional, hard working and completed the work when promised.
The final result is a restored basement that looks better than it did prior to the backup.

unknown

Amazing! The most professional, honest business to deal with. A GREAT pleasure! All employees, from the appointment setting, followup, workers and the boss are A-one! Never dealt with a better company

They did a very good job. They were very responsive.

unknown

The cleaner was on time, introduced himself, ask a few questions pertaining to what was to be cleaned, looked over the area and got to work.  He work hard the whole time (approx. 1 hr) when finished he gave me the bill which I paid, said goodbye & left.

I believe his name was anthony. He was very pleasant and courteous. He did a great job adn absolutely did his best in problem areas.

There were at least two people that did all the work. They did multiple different jobs. They came out within a few days to dry out the basement, and it took months to finish all the construction work. They did a decent job, and seemed concerned about getting the work done even though it did take awhile to finish but basements all over town were flooding so we understood the time frame.

I am in a rental and the hot water heater failed and soaked the carpets in the basement. I contacted DSi because of all the great reviews on Angie's List. My experience has not been at all like the others. Mickey at the main office was very sweet and had a crew out within two hours(Anthony and Jason). They explained that the water may have created more damage than what could be seen. Jason explained to myself and my landlord of the possible issues that could arise but that drying out the carpet and the walls could put a "band-aid" on the situation until more research could be done. I was told that they would be leaving the heaters running and that someone would be in touch the next day to check in. No one called or even came by to check.
I called the main office that night to check in and was told by Mickey to leave the dryers going and that someone would check in with me the next day. That never happened. Finally I called again and got Anthony. He arranged for someone to call the next morning on day three--the rugs were completely dry on day one. If I had not called, I have no idea when they would have come out to finish.
Jason came out and checked the basement. He then explained to me that because of the hail storms, they were extremely busy and "at this point" he was not "making any money on this job.." However, he wanted to make sure that he finished(oh thanks--that's what you were paid to do!).  I found that comment not only unprofessional but also his approach--as if he was doing me a favor by finishing the job he was already paid in full to do.
There was still water in the walls so he had to reposition the fans--something that he should have done two days earlier. Additionally, he attempted to get more money for the job to put the carpet back in place. I had no idea that when they pulled the carpet up to dry it, they had no intention of putting it back. He just laid it down loose. Now I have to call a handy man to fix that for more money! Not to mention that he had spoken to my landlord and knew that he would not only be paying for the repairs but would be leaving the country for 3 weeks. Why didn't he mention this to him then? What am I supposed to do about it? I have no way to reach my landlord for payment when he is overseas.
It took an entire week and several phone calls to get any response from anyone. I was definitely on the bottom of the list. In the meantime, my basement is extremely hot because of the constant blowing, my energy bill is going up and my son, who has his bedroom in the basement, has been staying at his dad's waiting for all of this to be done.
I willl NEVER use them again for anything! Looking at the jobs that other people have done, it appears as if my job was not very profitable which may explain why I had to beg to get anyone to come out. NEVER again!

They responded very quickly. They were extremely respectful and friendly. They accomplished the work in a timely fashion. I would definitely recommend them to anyone. While I hope this doesn’t happen to me again, I would call DS: for my future needs.

The job took 2 days.  On Day One, the 2-man crew removed the toilet and the lavatory basic cabinet, the vinyl flooring, and the thoroughly soaked wooden under-flooring.  Luckily, the joists had not yet been involved!  They moved in a heavy-duty fan and a dehumidifying heater, and came back 2 days later to finish the job.
As soon as the fixtures were removed, they demonstrated their professionalism by isolating the work area with plastic sheeting, which stayed in place throughout the project.  Obviously, the bathroom was out of commission for the duration!
On Day Two, one guy came back and reconstructed the new flooring: a double layer of underflooring, with a water-retardent layer between the two pieces, covered by new vinyl sheet flooring. He treated the area with antimicrobial material to deter mold/mildew.   Finally, he reinstalled the vanity cabinet and toilet, and left us with a dry bathroom!

Timely, professional, kind - receptive to my needs - good job in irrigation and restoration.

The work on our home was actually performed from Tuesday, 7/23/13, to Monday, 7/29/13, by Anthony and his crew.  They HEPA vacuumed and wiped everything (ceilings, walls, floors, fixtures, knobs, etc.).  Everything was taken off the walls and cleaned.  We have two girls (6 and 9 years old) with lots of toys so that all got cleaned.  All of the windows were cleaned.  On the last day (Monday, 7/29/13), they shampooed the carpets and were done.  Our family was thrilled that we could start moving back home as we had been going from hotel to hotel and had been (and still are) out of our home since being evacuated on 6/11/13.  However, we soon ran into an issue.
On Wednesday, 7/31/13, while moving things back into the house, my wife began having some symptoms while in the house (burning eyes/nose/throat, runny nose) so she quickly left.  The next morning (Thursday, 8/1/13) after being in our home from 10 - 11:45 am, she started having worse symptoms (burning eyes/nose/throat, swollen tongue, mental fogginess, slight nausea) so we quickly left.  We left a voicemail for Dennis Holladay on Saturday morning, 8/3/13, to let him know what was going on then spoke to Dennis and Anthony on Monday, 8/5/13, over the phone.  The conversation was icy with Dennis sounding defensive and rather than helping us figure out what was going on, he gave us pushback and asked us things like, "Why didn't the CIH (Certified Industrial Hygienist) test sooner (the testing occurred on 8/1/13)?  How do you know you're not reacting to something from outside?"  Rather than argue, we quickly requested the MSDS (Material Safety Data Sheet) and a sample of the cleaning products used (Dawn detergent, Zone Perfect carpet shampoo) which Dennis dropped off at our hotel on Monday, 8/5/13.  As he was dropping those items off, he commented to my wife, "You know, I talked with Anthony and he said you were in the house the whole time they were cleaning and were fine" to which she replied, "Yes, that's true and that's why we're baffled but think that it must be the carpet shampoo because that was the last thing done before I started reacting."
Rather than go through all of the numerous conversations between then and now, I'll just say that in a nutshell, the relationship that started off friendly and professional quickly deteriorated to nasty.  We were desperately trying to figure out what was causing my wife's severe reaction (which, by the way, landed her in the Urgent Care on Wednesday, 8/7/13 after we skin tested the Zone Perfect carpet shampoo with the consent of her allergist).
This whole wildfire ordeal has been a nightmare for our family as we've now been in three different hotels and an apartment on our journey to get back into our home.  We hired DSi to help us get our home back to its pre-fire condition and was almost there but ran into an unfortunate issue.  We were extremely disappointed in Dennis' lack of help and for the reasons briefly described above, we reluctantly gave them an overall 'F' rating.  DENNIS, IF YOU'RE READING THIS:  People are coming to you to get help in dealing with most likely emergency situations and are already stressed and, in our case, battling with their insurance company.  From a bad situation/rating, you can learn from this and in the future, instead of getting defensive and treating your customer as if they had done something wrong, why don't you work with them and help them figure out what the issue is?
As a last item, I'd like to say that our situation is most likely unique in that my wife is hypersensitive to the wildfire contaminants and carpet shampoo that entered/were used in our home.  Under normal circumstances, DSi and Dennis Holladay would probably be fine.  It's when an issue/problem occurs, that a company's customer service level is truly tested.  Just something to think about.

I found DSi through Angie's List after my upstairs neighbor's water heater leaked down into my unit. Luckily the damage seemed to be constrained to my utility closet with a little seepage to other areas. I contacted DSi and they were very responsive and knowledgeable. It turns out that they were familiar with my complex and had done work there previously.
I met them within the hour and they assessed my situation, explained everything and set up their drying equipment. Luckily, I did not need any walls opened up.
The only slight issue I had was with the follow up communication. They set up their equipment on a Wednesday and I was told it could take anywhere from 3+ days to finish. I was expecting to hear from them on Friday or Saturday to check on the process but I did not hear from them at all. I had to call them on Monday to have them come out and check.
They came out on Monday and all was well which was great since I was renting the place out on Tuesday.
I was pleasantly surprised when I received their bill and it was less than I was expecting.

Work was excellent, repairmen top notch

They had been very good with us. They knew what they were doing and they were efficient. They worked quickly and did not try to upsell anything.