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Cosmopolitan Cleaning
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
-As of September 2012, UNDER NEW OWNERSHIP AND MANAGEMENT- Cosmopolitan Cleaning is a local family owned and Veteran operated business, serving all of El Paso County. Established here in Colorado Springs in 2002. Bonded and Insured. Military, Veteran and Senior Discounts offered. (Pet Friendly and Green cleaning supplies upon request) Bonded & Insured through USAA. Cosmopolitan Cleaning's charity of choice is Cystic Fibrosis.
Business highlights
23 years of experience
Services we offer
Commercial Cleaning only.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.277 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 52% | ||
| 25% | ||
| 16% | ||
| 6% | ||
| 1% |
Showing 1-25 of 77 reviews
Sali R.
Jul 2015
not done well
Response from Cosmopolitan Cleaning
"{members name removed}, I am sorry you had a bad experience, but you could have the wrong company. June 1st, 2013 was a Saturday. Even though I know we don't clean houses on Saturdays, I checked our calendar for June 2013 just to be sure; and your information is not listed. We never serviced your house or had you as a client. Thank you and have a wonderful day!"
Sarah A.
Jul 2014
They were on time and professional, but had a significantly different idea of a deep cleaning than we did.
Elke D.
Apr 2014
They weren’t great but they weren’t bad either. Scheduling was average. When they came I asked them to dust and clean all the wooden doors with Pledge and they were not thorough.
Response from Cosmopolitan Cleaning
"Thank you for your feedback. We appreciate you taking the time."
Kathleen M.
Apr 2014
By and large, the experience was a good one. The lower level was cleaned thoroughly; however, the upper level seemed rushed to me. Several areas that I had requested to be cleaned were not, i.e. moldings and underneath the dining room table. I did like both women who performed the service, however, and I would welcome them back into my home.
Response from Cosmopolitan Cleaning
"Thank you for your time you made to accomplish this review. I do wish all your areas of concern had been addressed. I apologize they weren't. We appreciate your kind words. Have a wonderful day."
Robert G.
Mar 2014
.
Response from Cosmopolitan Cleaning
"Good day. I see your cleaning was accomplished August 2013 by two young ladies. Your cleaning issue seemed to be "a lot of dust." Even though your house was larger than the Angie's List deal, we didn't even charge you extra. A complaint 8 months after a cleaning doesn't allow us to see what your cleaner did or didn't do. Thank you."
Todd D.
Feb 2014
Everything went well.
Glenda F.
Sep 2013
I was getting my house ready to put on the market & wanted a thorough cleaning of kitchen, floors and 4 1/2 bathrooms.
Although Jamie at the office was very courteous and accomodating to fit me into their schedule, I was underwhelmed with the actual cleaning services performed.
Once the ladies arrived, I removed one of the bathrooms from the list because it is a guest bath that is never used & I wanted them to concentrate their efforts on the other areas. They worked for approximately 3.5 hours, then informed me they were done. Upon walking through the house to check their work, I noticed in one bathroom that there were drops of dried latex paint on the floor (the same floor that was supposed to have undergone a "deep cleaning"). When I pointed it out to the cleaner, she stated that she didn't have anything to clean paint. I simply pushed at the drops with my fingernail & they came up with no problem. In another bathroom I noted a spill (later turned out to be cleaning solution) beside the toilet & had to point it out to the cleaner. She was able to correct this. In the kitchen, all countertops were wiped; however no items (toaster, bowl of fruit, etc) were moved and wiped under. I didn't notice this until after the ladies had left. Also after they had left, I was standing in the kitchen looking into my dining room. Although the dining room floors were supposedly swept and mopped, there was a visible layer of dust under the buffet (the buffet sits off the floor on legs of approx 3" in height); obviously this item was simply mopped around, not under. So much for the "deep clean" for which I paid!!
I would say that Cosmopolitan did an OK job, but certainly not a $300 job. I would expect my teenager to perform the same level of cleaning; it was not to the standards that I would expect of a professional cleaning company.
Although Jamie at the office was very courteous and accomodating to fit me into their schedule, I was underwhelmed with the actual cleaning services performed.
Once the ladies arrived, I removed one of the bathrooms from the list because it is a guest bath that is never used & I wanted them to concentrate their efforts on the other areas. They worked for approximately 3.5 hours, then informed me they were done. Upon walking through the house to check their work, I noticed in one bathroom that there were drops of dried latex paint on the floor (the same floor that was supposed to have undergone a "deep cleaning"). When I pointed it out to the cleaner, she stated that she didn't have anything to clean paint. I simply pushed at the drops with my fingernail & they came up with no problem. In another bathroom I noted a spill (later turned out to be cleaning solution) beside the toilet & had to point it out to the cleaner. She was able to correct this. In the kitchen, all countertops were wiped; however no items (toaster, bowl of fruit, etc) were moved and wiped under. I didn't notice this until after the ladies had left. Also after they had left, I was standing in the kitchen looking into my dining room. Although the dining room floors were supposedly swept and mopped, there was a visible layer of dust under the buffet (the buffet sits off the floor on legs of approx 3" in height); obviously this item was simply mopped around, not under. So much for the "deep clean" for which I paid!!
I would say that Cosmopolitan did an OK job, but certainly not a $300 job. I would expect my teenager to perform the same level of cleaning; it was not to the standards that I would expect of a professional cleaning company.
Response from Cosmopolitan Cleaning
"I want to apologize for the lack of service you received. This type of service is exactly why those women no longer work for Cosmopolitan Cleaning. However, if you would have called immediately after service, which I see was in May-(four months later, you're writing a review)-perhaps, we could have sent two other cleaners for you. Thank you. Have a great day!"
Kate H.
Sep 2013
I had purchased a big deal for the service, and it was good. I have used them twice for big deals.
Kate H.
Sep 2013
We had purchased a big deal for the service, and they did a great job. They had gone out of business, but they still came and honored my big deal. They came and cleaned today. I had bought 4 cleanings and they split it up in 4 hours of cleaning. They did a great job. They were very thorough, out of the 4 cleans, 3 people came and the lady who came today, had come twice, and she did an awesome job. In fact I am going to hire her separately. She was fabulous. I thought it was very ethical for them to honor the big deal even though they were out of business.
DAYLENE F.
Sep 2013
My only complaint is that I should have had 2 people for 4 hours but actually had 1 lady show up on 2 different days for 4 hours each. Things just never really seem as clean as just after a full cleaning on one day. I had almost reached my expiration date and the company bent over backwards to squeeze me in which was much appreciated! A wonderful company to deal with I just think my cleaning was average.
Melissa T.
Aug 2013
Great
Kay H.
Aug 2013
unknown
Response from Cosmopolitan Cleaning
"We gave you the option to continue as you had already received 3 hours of cleaning. We never received a phone call from you stating you were displeased with service until you realized you could receive a refund for service you had already received."
Sandra W.
Aug 2013
great
Response from Cosmopolitan Cleaning
"Thank you! We do have a recommendation if you would like to continue to hire a cleaning service."
Wadene M.
Aug 2013
nice girls - very friendly. but not really good house cleaners
Response from Cosmopolitan Cleaning
"(removed member name), good day. The girls asked you to take a look over everything and you approved and even tipped BOTH girls. So I'm confused as to why you said they skimmed the surface and why you weren't happy. They even did the baseboards for you. You never called the company to discuss any of your concerns, so I'm also confused as to why you rated a "C" for responsiveness. You even told the girls verbatim, "You two busted your asses". They even asked you if you needed anything else and you said no. I believe your review to be inaccurate. Those two girls have worked very hard for us and for you. What you told the girls and what you're writing in this review are completely different. If you weren't pleased with them, why did you tip them BOTH and said "great job"? You even asked the girls to come back to clean your windows after all your furniture was out of your house. EB Scott, OWNER"
Tina G.
Aug 2013
The service provided by Cosmopolitan Cleaning was adequate. It took them an hour to clean one bathroom. There's three bathroom and a kitchen and they barely got all that done and it wasn't like they were really dirty rooms. I just find that with coupons, they stretch things out.
Response from Cosmopolitan Cleaning
"[member name removed], I do apologize for your lack of service, however, it was not Cosmopolitan Cleaning who accomplished your cleaning. Thank you. EB Scott, Owner"
William M.
Jul 2013
Went well--employees were very punctual and made every effort to concentrate on the areas, i.e. floors, that I was most interested in. I had concerns after the first visit that I shared with the owner, who assured me that my concerns would be addressed to my satisfaction, and they were.
Douglas M.
Jul 2013
They have been awesome to deal with. This is my first commercial home cleaning service and it has been great. A little learning curve for me to know how the whole process works. I've always used individuals rather than a service at home. They have cheerfully communicated and helped me get the top notch cleaning we need for the same cost as a much less professional individual.
My very picky wife is happy as can be.
My very picky wife is happy as can be.
Response from Cosmopolitan Cleaning
"Hello! As the owner of Cosmopolitan Cleaning, nothing pleases me more than to see such great feedback. Thank you. I will be sure and pass this information onto our staff members. Making this a great experience is our goal and it seems we achieved it. We appreciate you!!! Thank you, again. EB Scott, Owner"
Bobby K.
Jul 2013
The service was okay. They did a really good job and they cleaned the shower and the bathroom floors and sink, they cleaned the counters in the kitchen, but the cannisters still had flower on them. I thought they would clean the windo sills, it was one of the things that they specifically said they would do when I asked, but they didn't clean them. One person was late getting here because she got lost, and they put in about 3 hours each, so they did put good hours, but it wasn't what I expected.
Michael C.
Jul 2013
Went well. Puctual and professional. Worked efficiently and effectively. Great customer focus. Only issue was cleaner used in master shower left significant residue behind. C;leaner may have reacted with the sealer used on the slate tiles in the shower area.
Response from Cosmopolitan Cleaning
"[member name removed], thank you for your review. We always appreciate honest feedback. I want to apologize about the cleanser. Perhaps you're right; however, we have switched cleaning products since March. If we can be of further assistance, please don't hesitate to call for an appointment. We run monthly specials. Thanks, again. EB Scott, Owner 719-373-8077 www.CosmoGroupLLC.com"
Susan N.
Jul 2013
Sandy arrived on time and did an excellent job. She asked a lot of questions to be sure she understood what was important to me. Extremely professional and courteous. Setting the appointment with Jamie was also a breeze. Everything about this company is geared towards customer satisfaction.
Response from Cosmopolitan Cleaning
"Thank you for your great review. We also try to achieve top-notch customer service from start to finish. We're so glad you were pleased and happy to provide all of your cleaning needs. Have a wonderful day!! EB Scott, Owner"
Dan S.
Jun 2013
Very responsive via email and phone. Worked out scheduling conflicts and was able to perform work in narrow timeframe. Employee was prompt, needed no supervision and did an excellent job. Was impressed with quality and depth of the work performed. Would use again and recommend highly.
Response from Cosmopolitan Cleaning
"[member name removed], thank you for your positive review and feedback. It is always our goal to provide top-notch service and I'm so pleased you were impressed with our work from start to finish. Thank you for your business. We appreciate you! EB Scott, Owner"
Anita N.
Jun 2013
An Angie's List Big Deal email offered full house cleaning for $99. Cosmopolitan sent one person for a total of 3 hours. The person they sent tried to do a good job, but one person for three hours is no where near what was represented in the Big Deal advertisement. I do not feel that I got my money's worth, and this was certainly not a "Big Deal".
Response from Cosmopolitan Cleaning
"[member name removed], thank you for your feedback. However, I must disagree on the price portion. For $100, you received a deep cleaning of your house, and one person for 3 hours is enough manpower from what I see you told our intake specialist on the phone on what you required. I also looked in our records and I don't see where you called and spoke to me, the owner, or a manager, to rectify the situation within 24 hours. I do apologize you feel you received a bad cleaning experience. In the future, a call could make the world of difference. As far as your cleaner, I know she is a thorough and conscientious cleaner, so it surprises me about the quality of her work as we get requests for her back many times. Again, overall, it is our responsibility to ensure your experience was a positive one. I'd love the opportunity to make this right for you and show you what we ARE capable of. Thank you, [member name removed]. EB Scott, Owner [email protected]"
HELENE K.
May 2013
They sent 3 people, one seemed to be the brother of one of the 2 women. The house seemed clean when they finished. I did not micro manage and tried to stay out of the way.
When you look under the bed there are dust bunnies and under the other furniture. They only vacuumed the areas that I could see without looking under anything.
When you look under the bed there are dust bunnies and under the other furniture. They only vacuumed the areas that I could see without looking under anything.
Response from Cosmopolitan Cleaning
"[member name removed], thank you for your feedback. My name is Eric Scott, owner of Cosmopolitan Cleaning. I want to apologize as it sounds you didn't receive a great cleaning experience even though you seemed to have enough manpower. I know my assistant follows up within 48 hours of each clean to see how the clean went. This gives each client enough time to look things over and get a feel for how their experience was. She was unable to reach you. The man was not the brother of either of those women. Having dust bunnies in plain sight is unacceptable and I agree that it should have been cleaned for you. Again, I do apologize. What can we do to make this right? Thank you. EB Scott, Owner 719-373-8077"
Laura K.
May 2013
I was so impressed! They obviously scrubbed, scrubbed, scrubbed. Jamie got up spilled WAX off of a brick floor. They got the oily ceiling cleaned. Everything SMELLED clean and just sparkled. Because of her extensive notes, she was able to make sure all the extra jobs were completed.
I would absolutely use this company again.
I would absolutely use this company again.
Response from Cosmopolitan Cleaning
"Thank you, [member name removed]. As the owner of Cosmopolitan Cleaning, it thrills me to see this review. Jaime and her crew is unstoppable when a task at hand requires challenges. Jaime thrives on them. Thank you very much! EB Scott, Owner"
Frank A.
May 2013
Overall, the gal did an OK job, but she worked slower and did not accomplish as much as I thought she should have.
Response from Cosmopolitan Cleaning
"Thank you for your feedback. We appreciate constructive reviews. I'm a bit confused, however. You said she worked very hard but then, she was just OK and she worked slow. ? We do not condone "milking" the clock. We enforce efficient cleaning and I want to apologize you feel you didn't receive cleaning services up to par. If there's anything we can do, please don't hesitate to contact us. Thank you. EB Scott, Owner CosmoGroupLLC.com 719-373-877"
Licensing
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FAQ
Cosmopolitan Cleaning is currently rated 4.2 overall out of 5.
Cosmopolitan Cleaning accepts the following forms of payment: CreditCard
Yes, Cosmopolitan Cleaning offers free project estimates.
No, Cosmopolitan Cleaning does not offer eco-friendly accreditations.
No, Cosmopolitan Cleaning does not offer a senior discount.
No, Cosmopolitan Cleaning does not offer emergency services.
No, Cosmopolitan Cleaning does not offer warranties.