COMCAST

.

unknown

unknown

I hate Comcast. I spent five-and-a-half hours total on the phone – I kept track – when I moved from my old house to my new house, just assessing service. They actually had some guy from India that was a representative of theirs sell me a router and then I couldn’t find a tracking number, they never sent me a confirmation email. So, I called them and asked them about it and they said we don’t sell those. I told them your guy sold me and they said we don’t sell those, ma’am. And they sent me around to different people and finally convinced me that they don’t sell them. And in two days I get the router that they didn’t sell me. And there was some kind of a rebate thing, which didn’t worked. The only reason I went with them is because there is no other provider in my neighborhood that provides the speed I need to use the movies and stuff. The guy who came was a subcontractor and he was good.

.

unknown

We had a lot of trouble with it.  I will not give a very good review.  We have not gone in their store, it was just over the phone.  I think I will say to others that they are not an easy company to work with, it’s not easy to get help when things are not working and it’s not easy to disconnect your service when you’re ready to move on.  We moved to a new house and when I tried to terminate my services for the other house the woman was not helpful and at the end of the call she insulted me and hung up on me.

They charge too much. They are a sort of monopoly, so their prices are fixed.

Went very well.

unknown

unknown

It is definitely cheaper. I like the product. I like the TV programming. I like the HD. They have a lot of stuff on demand.

It's okay. I would like to change. The price was way too high just for the internet. I don't want to change our email address. I don't want to go through that much trouble. It goes down every now and then but it's usually not very long so I don't have to call.

They are the most reliable and the fastest network available. They are here in less than an hour if I needed them.

They take advantage of people and they were all around bad. Their service and pricing are not competitive on a worldwide basis.

.

I have fought the battle for years with Comcast with them charging a rental fee for my own modem. It goes all the way back to 2012. On 9/12/13, I used their live chat and got the rental removed after noticing it had magically reappeared
on my bill. Exact same story on 1/9/14, and I have both transcripts from the chats.
A few weeks ago when I did a total disconnect due to moving to an area Comcast does not service, the rep insisted I return "their" modem. My personally owned modem was being shipped with my household goods and was not due to arrive until the end of June. I conveyed this, but the rep insisted I give them the serial number of MY modem, as if I carry that around with me. I felt as if the rep treated me like a criminal!  I asked to speak with a supervisor and of course, they were all in a meeting. I was routed to a supervisor's voice mail with the rep's promise they would respond quickly. And of course, they didn't. Not quickly.  Not at all.
This week I got a billing from Comcast charging for "unrecovered equipment."  How could I possibly give them something I never had?  Like thousands of others, I have to watch my pennies and it was much cheaper for me to use my own modem
than to pay Comcast $7 per month. After browsing through the Comcast forum, apparently Comcast tries to shaft many customers who use their own equipment.
I would also like comment on Comcast's Customer Service.  I have kept detailed records of each time I have spoken with them.  I find it highly upsetting that although I can provide dates, times, and names, I am consistently told there is nothing noted in the records for the account!
If you have any other provider option for cable, internet, or phone, I encourage you to take it and save yourself from headaches down the road.

The service itself was acceptable. The speeds were always nice and the price was fair. The sales customer service is fantastic and obviously based in the United States. If you have a billing issue or a need tech support, good luck because it is clearly outsourced to another country. I had one representative who could not understand I needed them to ping my modem, told them I would callback and the next rep got it done fairly fast. If it were not for the subpar tech support, I would rate them higher. I would still recommend the service because it is a fair price for a good speed until faster alternatives arrive in Colorado Springs, CO.

unknown

It was a terrible experience.

My modem was no longer capable of the new internet speeds so I went to the Xfinity Store for help. The person who helped me was very friendly and helpful. Gave me an upgraded more powerful modem and walked me through upgrades steps without technical jargon or a condensing tone.

Excellent Service. Cable TV worked after wiring was replaced. Cost was zero because I pay a low monthly fee for this type of service.

For the internet it took over 3 hours on the phone being transferred to 3 different techs to determine we needed a new rotor.
When we received a new combined modem and rotor it took hours to set it up to work on all wireless devices. My husband spent another 3 hours being transferred to various techs, one of which was extremely rude, before we were successful.
We were able to reduce the cost of our cable by signing up for a different service and giving up HBO. The installer was very nice and professional. We are paying for increased internet speed but still have trouble downloading shows on netflix

The service was prompt and the technician was knowledgable and friendly.

po,