Bugle Lawn & Landscape Inc

They have been great, cut and edged both front and back yards for a VERY reasonable price. Everyone else I have talked to wanted me to pay them $50+ a time they would come to mow. I've liked them so much that I have hired them to mow my lawn on a regular basis. Once fall is in full swing, I plan to have them help me with the leaves.

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I called in the morning searching for someone to remove snow from my driveway in  Black Forest. I figured Id be lucky to get an appointment within 2 days.   However, I received a  surprise when  Ron said they would be out to clear drive around 4pm.
 Although they were late and I received a call from Ron saying they would be here eventually.  The guys showed up after dark, cleared the drive and were very friendly and helpful! 

They came out in July sometime.  It was good.  They use riding lawnmowers because our yard is big.  The mower cuts it low in some spots and high in others. 

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They get it done right every time.

I was very satisfied with the service . I lost my usual person who mowed. I purchased a package for mowing from Bugle and they came out to mow in just a few days. They were quick and thorough.

I called Bugle because I was interested in lawn mowing services. I mentioned the Angie's List Big Deal (4 mowings for $120). Mr. Ron Villa said I could purchase the deal through Angie's List, or he would just give me the price for the package. I went with the latter.

After the first lawn mowing, we realized one of our sprinkler heads was now POURING water out of it (rather than spraying). We called Ron and he came out the next day to fix it. He said that the sprinkler head had been installed with too-short of a pipe (or something along those lines) by the original landscaper so when his lawn mower tapped it, it broke off. By the time I came home from work (my husband was already there), Ron was digging up the area around the sprinkler and replacing it with a different head. I thought this was excellent customer service.

With all the rain we received in June, we didn't realize it right away, but we eventually realized that his new sprinkler head had the same issue. We noticed that we consistently have a river/bog through our backyard so when we went out to watch the watering last weekend, we saw that the water was simply POURING out of the base of the new sprinkler head.

We also realized that they had continued the lawn mowing service beyond the 4 mowings I had requested. Therefore, I called Ron Monday morning to discontinue our mowing service and address the sprinkler head issue. I left him a voicemail on his office number. He never called back. I called again Wednesday morning. His office number now had a full voicemail box (so I could not even leave another message) but I left a message on the cell number listed on our billing invoice. I explained (again) that I can not have my cell phone at work so between the hours of 8 & 5, please call my work number. After 5 pm, he can call my cell. I left each phone number (twice) in the voicemail message.

Finally, Thursday morning (3 days after my first message from Monday) he called back. He called my cell number at 8:40 am so he had to leave a message. I called him back when I finished work at 5 and got the message. His office number still had a full voicemail box so I left (ANOTHER) message on his cell number. I tried calling again Friday morning, to avoid him calling the wrong number again, and now his cell number is saying that the number is "unavailable" and the office number still has a full voicemail box. I just sent him a message via Angie's List because I have no other way to reach him. I tried calling each number a couple more times throughout the day on Friday, to no avail. I finally sent him a certified letter (through USPS) today, Saturday, notifying him to cease mowing our lawn and that the sprinkler head still needs to be repaired, as it was damaged and then replaced by Bugle Lawn and Landscape.

I will pay for the lawn mowings we have received to-date, but I am not going to pay for any future mowings. I have told Ron multiple times (on each phone number, through an unanswered Angie's List message, and now in a certified letter) that we no longer want his service. I'm guessing we will be out-of-luck for the broken sprinkler head since Ron has only returned my communication one time in the past week, and it was on a number that I clearly stated I would not be able to answer at the time he called it. We are guessing he is avoiding us at this point.

This was an unfortunate turn-of-events because he seemed so honest and professional when he came out to replace the sprinkler head initially.

**UPDATE** Two days after I posted this review, Ron called and left me a voicemail that he would come out to our house that same day (Monday). At 8:45 pm, he called my cell phone and said they had gotten too busy and he'd be out tomorrow. We were not home when he came but we realized Wednesday morning that he had worked on a sprinkler that was NOT the one that was leaking. I called and left him another voicemail on his office line later that day (Wednesday) describing which sprinkler was leaking and asked for a return call -- leaving my phone numbers again. He never called back. Instead, he showed, unannounced, at our house at 5:30 on Thursday (we had a 6:30 pm appointment so this was a terrible time for him to arrive). He told my husband that he can fix the leaking sprinkler head, but two of the sprinkler heads will no longer rotate. He blamed the original landscape installer and said that he could replace the non-rotating sprinkler heads, but would not warranty them unless we paid him to do a complete overhaul of our entire irrigation system, replacing it all with commercial-grade items (unnecessary for our 2500 sq ft of sod!). Needless to say, we were not interested in entering into further business commitments with this company.

My husband is planning to replace the sprinkler heads himself and we will contact another landscape company to assess our irrigation system (since we no longer trust Bugle Lawn & Landscaping's input).

Ron at Bugle came by within 24 hrs to check out my yard and arrange times of the cuts. Service is great and I've continued using them and will be keeping this company as my lawn service. I'm frequently out of town and it's great to know my lawn will always be nice a trimmed and less for me to worry about, so I can concentrate on the important things, like sitting on my nice trimmed lawn and drinking beer.

Fine

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Initially done on Monday, 4/27/15.  Not to my satisfaction as the rain probably held the grass down and it was unable to be mowed in an even fashion.  The lawns looked very uneven and the trimming was not the best.  I wrote Ron a message on Angie's List and he responded quickly stating he would be out to take a look.  He arrived, was very professional, looked over the lawn and told me that his crew would be back out to re-do.  Within a few hours, he was back with a crew who again mowed the lawn and Ron himself did the trimming.  It looks beautiful!  I am impressed with his level of professionalism and would recommend his business to anyone.  Thank you! 

Good service, very prompt, was very happy with result.

I've used Bugle for the last 3 years and have never been anything but thrilled with them. My lawn is the envy of the neighborhood. They are very prompt with coming out when I have a sprinkler emergency.

I found Bugle here on Angie's List and called them to plow my driveway. They did a fantastic job! I'd definitely hire them again and would highly recommend!

I have used Bugle twice this year for snow removal. They have done an outstanding job both times. Will definitely continue to use their services. They also do a fantastic job on my lawn in the summer.

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The service was as advertised. they left the clippings on the lawn, which was fine for me, but others my not like that.

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There was a glitch at the beginning, and I had a hard time reaching him, but his phone was acting up.  Once he called me back, they were there the following Monday, mowed weeds that were 6 feet high, did a very good job considering the mess they had to deal with. 

Ron is great to work with . Great communication and followup

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