Blade To Blade Lawn & Landscape

"Thank you so much for mentioning a word about us! We appreciate your business, looking forward to assisting you in the future. Thanks, Brian,"

"Thank you for your feedback! We have really strived to improve our business on all fronts and especially the way in which we deliver our services. I appreciate your business. Thank you so much for allowing us to serve you! Sincerely, Brian"

"Thank you, you have been very appreciative to me over the years and that means a lot. Thank you so much for giving us a plug! I am glad we have been able to get that back looking the way you want it. Thanks, Brian"

"Thank you, we appreciate your business and wish you well on your move! Brian"

"Thank you so much for your business. I appreciate having you as a customer. I am glad that we have made your life better, Sincerely, Brian"

"Thank you for your business. I wish you well on your trip back east. Sincerely, Brian"

"Thank you [Member Name Removed], we appreciate it. We wish you well on your voyage to your new home. Thank you for your business! Brian"

"Woops! I forgot to respond to this last year...Thank you! We always appreciate your business, thanks! Brian"

"I'm glad that we were able to resolve this for you quickly. Apologies for the lack communication. Thank you for your business. Brian"

"Thank you, we appreciate your business. Brian"

"Thank you for your business. It is a pleasure to help you out! Thanks, Brian"

"Thank you for your business! We offer a wide variety of services in addition to vacation mowing. Please let us know if we can assist you with anything else. Thank you, Brian"

"Thanks for the review! I wish that we had taken before pictures. It looked like a completely different place with the new mulch, trees lifted and the new red breeze! I am glad that we were able to take your breath away. It's good to make people smile. I appreciate your business! Thanks, Brian"

"Thank you for your business. We will be out soon for the next application. Sincerely, Brian Beck"

"Thank you for your remarks. Thank you also for your patience with the cold/wet start to the season. We appreciate your business!"

"Thank you for your comments, we look forward to serving you this year. We appreciate your business! Sincerely, Brian"

"Thank you, it was a pleasure to serve you. Sincerely, Brian"

"We admittedly made a few minor errors with the service that included some new employees that were not familiar with a new lawn and one day happened to leave one can of soda by the service truck on the curb and forgot to pick it up upon leaving. All of the work that was agreed upon was indeed completed. The few errors that were made involved a return trip within the same week to correct the mistakes.The customer was very difficult to deal with and took almost a month to return a contract which complicated the service. The customer stopped watering an already highly distressed lawn near the termination date and used this as a reason to terminate the service. Upon billing the customer for work that was performed had a great deal of trouble understanding that we charge for our services. He gave great resistance and finally honored our service contract when we gave him an option of paying for the work we completed or dealing with our attorney. I hope that Angie's List will at some point in time have some sort of forum for dealing with dishonest remarks by customers. We pride ourselves on not only performing excellent service but quickly correcting mistakes when we make them. It has been our experience that people who leave poor remarks were difficult to satisfy and usually refused any correction to mistakes and were more interested in leaving a bad remark. Almost without exception these people also had to distort, exaggerate, omit, falsify or generally be dishonest in order to make their case. Our customers that work with us and have a common goal in mind find us very reasonable and easy to work with and if there is a problem it is quickly dealt with. Brian Beck Owner"

"It will become more clear after the facts surrounding this matter come to light that this was an attempt to get a free job from our company. We were called to cut a field that was very overgrown to begin with. This occurred on the 22nd of June. The next week were were sent an email stating that the job was not quite right. We immediately called, sent a text and emailed to attempt to reach the customer. We spoke to the customer to get some information about the job. We had mentioned that it would probably be some time, at least a week before we could come to look at it due to the intense schedule at the time. We were receiving quite a deal of rain and it was complicating our schedule. The customer stated on the 27th that he would send some pictures instead so we go get some idea as to what happened (a week later after the service). The next time we spoke to the customer it had lapsed into the third week and we agreed to heavily discount the cost of the $200 service by $75 to cover any mistakes that might have been made. At this point the grass had already grown some and it was impossible to see what may or may not have occurred. We agreed to the discount and three months later we had still not received payment. After being given a deadline to pay for the agreed service the customer reluctantly agreed to pay the debt, hung up in mid sentence, sent two critical emails and then posted a negative review. We received the check a few days later short of the amount that was agreed upon. We had cut two other properties that day nearby without any incident. Since we were never afforded the opportunity to see first hand the job that was performed we can only take the customer's word for it. We would have been willing to correct any spots that might have been not up to standard by due to the very late notice by the customer and reluctance to communicate in a prompt manner we were denied this opportunity. The machine we were using is a more than adequate piece of equipment that cuts better than a tractor. The growth of our business is a testament to our good service. We don't grow by providing poor service. We do however have to deal with less than favorable customers. Sincerely, Brian Beck Owner"

"Thank you, we appreciate the feedback. See you next week! Thanks, Brian"

"Thank you so much for your business. I am glad we were able to get this project done for you in one day! Thanks, Brian"

"Thank you for your business. We hope that your new assignment goes well. Sincerely, Brian Beck"

"Thank you for the review. We are gearing up for another awesome year. Please be sure to check out our Facebook page at [hyperlink removed] to keep up with us and discover what we can do for you. Feel free to contact us at 719-380-0136 or [email protected] and we will get right back to you! Have an awesome day, see you soon!"

"This particular customer had no complaints at the time the job was performed. The ill will arose after we tried to collect full payment for the work that was performed. It took the better part of 2 months to collect a $30 balance for a portion of the work that was performed. The estimate was verbal and the customer misunderstood that we would be charging for a portion of the work that we performed. We appreciate honest reviews and stand by our work as you can probably gather from past reviews. This review is a little shy of being completely truthful. Sincerely, Brian Beck"