BIG O TIRES

Why does Big O Tires never have snow tires in stock after the first 1" snowfall in Colorado??? You'd think in a state where it actually snows once in a while that they would carry such a thing. So when you go out on their website and they advertise $108 per tire and then you call them -- they jack up the price to $125/tire supposedly because they "don't have any in stock." Now I don't believe that. I drive a very common, popular car for the state of Colorado -- a Subaru Outback. So after everything is totaled up snow tires would be $681. To add insult to injury, I ruptured something in my lower right abdomen moving things around in the garage before getting the new tires and spent the day in the emergency room. The CT scan showed I have a hernia and need surgery to repair it. So being unable to lift heavy things I really felt I had no choice but to cancel my snow tires. On top of getting nothing, I was charged a $125 restocking fee. Seriously????? They had those tires sold to someone else in less than 5 minutes.

I WILL NEVER DO BUSINESS WITH Big O Tires AGAIN!!!!

Everything was quickly done and I didn't have any problems. Highly recommend, especially because of their warranty.

I went there on March 19 to have the front brakes on my truck serviced. I had taken the truck to the Toyota dealer for recall work a few weeks earlier and had them check the brakes; they said the front ones were worn but no other problems. I waited until I was paid again to take it in to have the brakes replaced-- as the dealer is an hour drive from my home, I elected to take it to a local shop. I took it to Big O. First, it took me 2 1/2 hours to get an estimate. The first estimate they presented me was for $1400.00--- it included a lot of things I did NOT come in for. I asked how much for just the brake pads. He said oh, the rotors are scored as well so they have to be replaced, too. The Toyota dealer had said they were fine but I elected to have them go ahead an provide the service as a precaution-- I tow a horse trailer frequently and it is imperative that the brakes are in top working order. Had the work done for $5xx.xx, Three hours later, I am on my way. Skip to April 18-- my husband and I notice an odd vibration in the front end of the truck. The tires were replaced in Feb 2013; so they are in good shape. Find out that 4 of the 6 lug nuts on one front wheel have vibrated out! The whole front wheel is trying to vibrate off the truck! So, my husband takes it to another Big O tires in Colorado Springs-- where we both work; and they were kind enough to change out some of the lug nuts from other wheels so at least the one front wheel won't fly off on our way home. I should also note that the vehicle has not been serviced anywhere else-- Big O in Woodland Park was the last to touch it. I went back to the original store in Woodland Park on April 19. When I went back, the manager was very nonchalant- oh, here's some new lug nuts. Really???? Do you understand that if this wheel came off not only could I have been killed but potentially someone else on the road as well? He then tried to insinuate that because it took a few weeks it may not really be their fault but in good faith they were replacing the 4 lug nuts. OK, so only on one wheel 4 of the 6 vibrate off just out of "bad luck"? I was born at night, not last night. Geez, couldn't be because you guys got distracted and didn't torque them down properly, could it ? At least they could offer would be refund the labor charges-- I have no problem paying for the parts they used (although I will have an independent place recheck their work) but they did shoddy labor and are not willing to take responsibility for it. However, they seem to feel that just replacing 4 lug nuts is fine. If they were the last tire place on earth and I had a flat, I would walk. The guy managing the place does not seem to understand how close he could have come to a disasterous liability situation. Course, it wasn't him driving the vehicle, was it?

Came in for leak repair on a tire. Tire was removed and brought in to store for my inspection. Technician explained that tire was unsafe to repair and other tires on vehicle were marginal. Manager gave me a price for new tires and then discounted more when I hesitated. Manager and technician stayed after closing to install new tires. I have done business here before and will again. Always get good service and they go the extra mile.

I've used them once. They were friendly. I would definitely consider using them again.

The service manager said they could get it right in and they did. I was impressed with the responsiveness and courtesy. The job took about 45 minutes which was longer than I thought but when the service manager said my truck was ready and there was NO charge I was pleased again. Little did I know that a couple days later before leaving for a long trip, I was checking my lug nuts to see if they were still tight and I found one lug bolt that was missing a lug nut. Upon further inspection I found that the lug bolt had been stripped out during the tire rotation and then it made sense to me that the service manager was so eager to get me on my way that Friday afternoon without any charge for the rotation. Now I had no record of ever being at Big O to get my tires rotated. Live and Learn, always inspect the work before you leave the store.

This was a very good auto shop experience! Staff was very friendly and treated me with personal attention throughout, always addressing me by name and coming to me rather than simply calling me to the counter. The repair was completed in less time than they originally estimated. I had been to my regular mechanic for the same problem & they failed to identify it. Big O identified the issue by my description and then was able to confirm their diagnosis when they inspected the car. Also the waiting area is clean & comfortable.

Everything has gone very well. They are good for tires, and they are also good for alignments.

They were very fast at getting it done. They were very explanatory of the benefits with using the nitrogen instead of air. They did not try to pressure me into anything. I was pleased with the overall service I received.