Avalanche Roofing & Exteriors

"Mr. [Member Name Removed]'s statements are false. We can prove it with supporting documentation. He filed a complaint with the Better Business Bureau and it was deleted after they reviewed our supporting documentation. However, Angie's List does not verify slanderous, untruthful statements as competently as the Better Business Bureau. Mr. [Member Name Removed] is trying to negotiate his bill by filing fraudulent complaints about our company. All of our charges were reviewed and approved by Mr. [Member Name Removed]'s insurance Carrier. We are required to submit photo documentation of each supplement that we invoice the Carrier for. He simply wanted to keep the money for personal use. I am truly sorry that we were not able to come to a resolution. However, he filed these complaints even after I explained that it is illegal to profit from an insurance claim under Senate Bill 38."

"[Member Name Removed], I am truly sorry for the communication issues with Craig. You put Greg, but we do not have a Greg and your Project Manager was Craig Chadderton. I terminated him in January of 2015 for not returning calls, emails, or texts among other serious customer service issues. You are not the first person to complain about Craig. You are one of many. Please contact me directly if there is anything that you need now or in the future. Jesse Russow/Owner"

"We’re very sorry that this customer wasn’t happy with the timeline of the project. We strive to make all of our customers happy and have a 98.5% customer satisfaction rate here at Avalanche. While the increased volume last year due to the hail storms did push our scheduling out farther than we anticipated, we stayed in contact with all of our customers throughout the process and got every job completed as fast as possible. While this customer wasn’t happy with the timeline, the roofing portion of this particular project was completed in almost the exact amount of time we originally quoted. We track all of our projects in our computer system, including communications with customers, and the following is an extremely accurate timeline of this project: On Saturday, 9/21/13 the contract was signed and the customer was informed that we were 3 weeks out on roofing (written on the contract), weather permitting, of course. The materials needed for the job were ordered on 9/24 and delivered to roof top on 9/25. On Fri. 9/27 we called the customer and were informed they were waiting for the first check to come back from the mortgage company. Standard practice is to deliver materials, collect first half of payment, complete all work, send final billing to insurance, then collect second half of payment. On 10/5 we received first payment and put the roof on the schedule for 10/14, right at the 3 week mark. The weather didn’t cooperate, and we had unsuitable weather conditions for roofing from 10/14 thru 10/19 - no roofing could be performed due to temperature, wind conditions, and some rain. The roof was completed the next good weather day, Monday 10/21, which was 3 working weeks (4 calendar weeks) from signing the contract – exactly what we told this customer when they signed the contract. On 10/22 we were informed that during the project a large rock in the walkway was broken, we went out the same day to look at it, apologized to the customer for the mistake, and told them that we would take responsibility for it and get it replaced, but finding an exact color matched field stone of that size may take some time. The first stone took until 11/25 to be located and was brought out to their home on 12/1, however the color match wasn’t close enough to the surrounding rocks. Another stone was located on 12/13, which unfortunately broke during delivery. The third stone was located on 12/19 and installed the same day. As for the gutters, on 11/14 as we approached installation day, we were told by the customer they did not want their gutters replaced because they couldn’t see the damage from the ground, so we cancelled the install. Then on 12/2 they decided they just wanted the downspout extensions replaced, so we put them back on the schedule. On 12/28, just 2 days before installation day, we were again told to cancel those too. That meant that Avalanche completed the work 90 day mark – when screens were re-installed on 12/20, with the exception of the furnace vent cap, which we have to sub-contract out to a licensed HVAC company in order to comply with local building codes. Our HVAC sub completed their portion on 1/17, the soonest we could get them to replace it. Final billing was sent to the insurance company on 1/20 and we confirmed that they received it on 1/21. Beyond sending the final invoice to insurance companies, we have no control over how long it takes them to review them and release their final payments. We did follow up with them on 1/28, 2/17, and 2/28 and each time we were told it was still in the process of being reviewed and final payment would be issued after the insurance review was complete, something no contractor has control over."