Appliance Factory Outlet & Mattresses

PLEASE believe the reviews!! "F" is way to high for this company. It went very poorly!! The Sales Manager ( yes I know his name but I do have a heart) helped us a little, went away to "check on what we wanted" came back, went away again to "check on what we wanted"..... Finally filled out paperwork and he said "I am sorry but they are out of stock"! I asked "what were you checking on every time you left us?" Spent almost an hour there and had to walk out. Went to Best Buy at 3150 New Center Point and got the same washer and dyer $400.00 cheaper for the set and the dish washer the same price! Go see Bill (William) K at Best Buy. He was the BEST!! I give Best Buy and Bill and A++++. Don't ever waste your time at Appliance Factory on W. Garden of the Gods they deserve an over all rating of "F" NOT the average "C" they have here on Angie's List. In fact Dear Angie's List, you need to pull them from your list NOW!!

Excellent professional service. Product was in excellent condition. Price is very competitive. Even after the sale of the product, the salesperson went out of their way to be sure that we were satisfied with the product and the service. Hard to find this kind of personal care these days. I will be returning for more purchases as my needs dictate.

I"ve read thru all the reviews and it appears the older ones were not so good,.  I can't remember if I found this company on Craig's list or Angie's list, but Tom really came thru for me on several fronts!  
I have a rental that I manage from out of state. I needed a full kitchen appliance set and AFO had THE BEST pricing I could find.  Tom walked me thru all the models, pricing, and delivery. While I'm not thrilled AFO doesn't deliver themselves, the prices were so good I'm ok with that. 
Then a few days later I called to buy a washer/dryer set.  Tom graciously agreed to send me pics of the models I wanted, and after talking thru the pros/cons, he helped me decide to go with a slight pricier model that would be of better quality, more durable and last longer.  And for the price, again it was THE BEST I could find. 
Now, having said all that, I actually haven't had any of the appliances delivered, so I'll come back with that feedback as well so you get the complete story.  But for now, call and give them a try. I don't think you'll be disappointed.

The experience of purchasing two appliances from this company was a mixed bag.  With the dishwasher, all went well.  The salesman adjusted the price to be competitive with another local retailer.  The item was in-stock, and the delivery was on time and uneventful.  Installation was performed by Brand Source, which is associated with AFOutlet.  The installation technician was on-time.  There were no problems with the installation, and the tech hauled away the old appliance.
For the other appliance, the things that went wrong were related to the lack of professionalism of Brand Source and the questionable quality of the appliance.  Fortunately, I'm retired, because otherwise I would have found the amount of time from work needed to meet appointments with delivery, install technicians, and repairman significantly in excess of original expectations and stressful for me and my hypothetical employer.
Brand Source employees do not appear to know what communication has been made with customers and seem not to respect the cost of the customers' time and effort to deal with expected variations from the norm.  Brand Source notified me via email dated 4:59 pm on a Friday afternoon that the range would be delivered the following Monday morning.  The email provided a separate  email address to correspond to change the delivery date and a telephone number to call after hours.  I was going out of town for the weekend and not back until Monday evening, so I immediately emailed the separate address late Friday afternoon to try to change the delivery date.  I did not receive an email response, so I called the number provided on Saturday morning at about 8 am before leaving town.  The Brand Source person with whom I spoke said that he could not help me and told me to call the salesman at the store.  I tried calling the store, but they were not yet open.  By the time of regular store hours, I was up in the mountains out of cell phone range.  Fortunately, I got home on Monday morning 15 minutes before the delivery truck arrived.  So neither the email address or the phone number provided in the delivery notification could successfully handle a customer who needed to change the delivery date.
For both appliances, the install technician said that I would receive an email receipt for my payment of the installation cost.  This did not happen.  It took repeated phone calls and emails to the Brand Source home office to finally have the receipts emailed to me.  This matters, because I had quality issues with the downdraft range (see below) and wanted to have documentation of my costs, in case warranties were not honored.
Finally, when I scheduled the installation of the downdraft range, I asked the scheduler whether the install technician would be able to cut the countertop to widen the space, in case the original range dimensions were slightly smaller than the new range.  I asked because I thought that I might have to bring in someone to do that.  The scheduler said that the install technician would be able to do the cuts.  Unfortunately, it was not communicated to me that the only cuts the technician was equipped to do were cuts to Formica or Corian.  I have an Silestone counter.  So the first time that the install technician arrived, he said that he could not install the range and advised me what needed to be done.  So his time and my time were wasted.  Once I had the counter cut per his advice, he made a second trip and successfully installed the range.
My impression of questionable quality is from 3 problems.  These problems affected my overall experience with AFOutlet, because the appliance was not a stock item with this company, and so it took two months from the time of purchase for the problems to be resolved.  My original range still worked.  But if you are replacing an appliance that no longer operates, you might not have that luxury of waiting.
1) The first downdraft range was delivered with a cracked cooktop. When the deliverymen removed the range from the truck and opened the manufacturer's packing at the curb, they noticed the crack.  So I signed paperwork to reject the shipment, and they put it back on the truck and left.  To their credit, I received a call from the AFOutlet salesman almost immediately, asking if I wanted an order placed for another range (this range is not a stock item).  I agreed.
2) When the second range was installed, it was obvious that the front panel below the oven door was crooked.  It left the factory this way.  The install technician relayed the information to the AFOutlet salesman, who said that he would contact the manufacturer to resolve the problem.
3)  Over the next several days of use, the cooktop developed bubbles below the glass surface.
Problems 2) and 3) were resolved by two visits from the manufacturer's repairman.  Problem 2) was solved by an adjustment by the repairman.  Problem 3) required that the repairman install a replacement cooktop, all at no charge to me.

The guy that helped me look for what I wanted was very helpful, knowledgeable and great. I bought the appliances in August so I had the dimensions and everything for the cabinet people. I didn't have them delivered from the warehouse until December but all the warranties started when I bought them. I wasn't told that so their communication was a little lacking. Their prices were good. I think I would look elsewhere in the future.

Took day off for delivery. They delivered a damaged dishwasher. Manager said they could not take a loss on the machine. We bought an upgraded model for $125.000. They did not show up after I took another day. No attempt to make things right. Horrible experience. Hopefully they will credit my credit card. I'm not holding my breath and ready to put in a dispute with my company.

uld

DO NOT BUY FROM THIS STORE.  The people who work there disrespect each other and they certainly will disrespect YOU.  We've had the worst customer service and have told everyone we know NOT to buy from there.  I can't believe they can stay in business with such a lack of respect and professionalism for the customer.

, Terrible,,  its not over, I still dont have my appliances

Ordered the dish washer gasket and insert at their store on Garden of the Gods Rd since my dish washer started leaking. The order was placed on Aug 4th, 2012 (Saturday). They promised that shipment will be available on next Monday or Tuesday since it is coming from their Denver warehouse. Didn't get any calls from them until Thursday. On Thursday they said, something happened with the order and promised it on Friday. No calls on Friday either. Went to them on Saturday (8 days after ordering) and found that they had received only one item and still don't have any information of the other one. Finally cancelled the order and now ordering online. A bunch of irresponsible idiots with no professionalism. No more business with this company.

Each appliance has a listed price, and an inspeciton form to show the condition of the used appliances. Problems included - the technician that supposedly tested the dryer listed it as an electric dryer and that it performed perfectly. Can't understand how that happened since it was a gas dryer. In short - the inspection forms were bogus. I asked the sales guy there about who inspected the appliances and who the "quality manager" was that initialed off on the completion of the inspection. Told him that they needed to fire the QM since he wasn't noting the lack of performance on the technician's part. Turns out the sales guy was the QM... Duriing out time there we watched a return of an appliance under the store's "30 day warranttee". It wasn't pretty - The store kept saying the appliance must have worked because it had been inspected by their technician... Won't go back even if they wanted to give away appliances since you have no way to insure they work and will be hassled when they don't.

When we started looking at appliances, we repeatedly asked our saleman what the catch was and he said there was no catch .  He continuously told us he was an honest salesman as he showed us washers and dryers.   When the delivery came, the washer was in a box and the dryer was not.   The dryer had large dents and dings on both sides.  We refused delivery.   We called and were told that our salesman should have told us that the dryer was a floor or returned model.  Never once did we hear that during the 30+ minutes we were with him or we would not have purchased these appliances.  

They will give you good prices on some. I had an issue with the combo appliances that I bought. The guy ordered the dish washer and the refrigerator. I ordered the other one from the catalogue. I actually over paid. He also never emailed me the receipt. So I wanted to cancel it. The guy said I can cancel it, if it is done before the delivery. Later they told me that I cannot cancel it because it’s a special order. So I told him that I never got the receipt and how would I know it’s a special order. They said if I return it, they will charge me some fee for it. The only reason this whole problem started was because, the combo did not match the finish product of what they had. Then he recommended to up grade to another combo. When I finally got the receipt from them after asking twice, I realized I’m again over charged. That’s when I decided to cancel it. I will never go to them again. Some of the prices they had were good but it’s still not worth it. I called appliance factory and they gave me a whole new story. I called them four times last week to get some assistance on this matter. They never returned my phone calls. I will never buy anything from them again. I also had to pay delivery charges for the exchange. When I buy something I should get a receipt. I shouldn’t be calling and asking for it. I would not use their services again in the future.

Extremely Professional Sales People, Delivery and Follow-up. Positively Pleased!