ACTION APPLIANCE INC

Reviews Action Appliance, Inc. Google review summary 5 4 3 2 1 4.4 (4,312) Reviews All dryer403 tech163 fee74 ice maker64 +6 Sort by Most relevant Newest Highest Lowest Justin Sheets Local Guide·15 reviews·11 photos Absolutely horrible! Tech was late with no call in first appointment, then lied to me about a repair it needed and said he guarantees this will fix it. We paid over $500 for a part and repair it never needed. … More Tim Maestas 1 review·1 photo a month ago Not good I had action appliance fix a compressor on my kenmore refrigerator had to come back to my property repeatedly because it wasn’t working right the compressor started making a bunch of noise I called Action Appliance my warranty was … More Photo 1 in review by Tim Maestas ❤️2 Emmy Hise 5 reviews 2 weeks ago New Our dryer wasn't working properly and we got an appointment right away. Derek was awesome. He was kind, explained what occurred and options. He also gave recommendations to keep the dryer working properly for longer. Linda Williams 8 reviews a month ago Derek is an excellent technician. Identified issue with my oven, but also made sure there were no other issues (glad to know there wasn't other issues). Had to obtain part and came back to replace on the scheduling I needed.. Highly recommend. Reviews Action Appliance, Inc. Google review summary 5 4 3 2 1 4.4 (4,312) Reviews All dryer403 tech163 fee74 ice maker64 +6 Sort by Most relevant Newest Highest Lowest Justin Sheets Local Guide·15 reviews·11 photos Absolutely horrible! Tech was late with no call in first appointment, then lied to me about a repair it needed and said he guarantees this will fix it. We paid over $500 for a part and repair it never needed. … More Tim Maestas 1 review·1 photo a month ago Not good I had action appliance fix a compressor on my kenmore refrigerator had to come back to my property repeatedly because it wasn’t working right the compressor started making a bunch of noise I called Action Appliance my warranty was … More Photo 1 in review by Tim Maestas ❤️2 Emmy Hise 5 reviews 2 weeks ago New Our dryer wasn't working properly and we got an appointment right away. Derek was awesome. He was kind, explained what occurred and options. He also gave recommendations to keep the dryer working properly for longer. Linda Williams 8 reviews a month ago Derek is an excellent technician. Identified issue with my oven, but also made sure there were no other issues (glad to know there wasn't other issues). Had to obtain part and came back to replace on the scheduling I needed.. Highly recommend. Justin Sheets Local Guide·15 reviews·11 photos 2 minutes ago New Absolutely horrible! Tech was late with no call in first appointment, then lied to me about a repair it needed and said he guarantees this will fix it. We paid over $500 for a part and repair it never needed. The tech was suppose to come back between 1 and 5 a few days later and didn't show up until 7pm...no call or explanation. He replaced part and left without testing to see if it worked. We tried it right afterhe left and it still didn't work and gave the original code and issue. Called the company and they basically said "oh well". Agreed to send out a new tech to look at it and see "what else it needs" but won't offer any refunds or discounts for additional service call. Refusing to stand by their service! Tech was supposed to be out today between 9 and 2, over two hours later and no one has showed or called. We called them and their response was they got busy and will be out sometime before 7pm. Asked to speak to someone higher in the company and the lady refuses and said she's the only one we can talk to. Absolutely horrible experience. Stay away from them. They have lied to us every step of the way! I rarely complain about a business or bad service as I understand everyone makes mistakes I but will never have anything good to say about these guys.

Great! Receptionist made a same day appointment to replace the Dryer Idler Pulley Assembly that seized up, apparently a common problem for this make and model. Michael arrived on time and was professional and courteous. He went the extra mile and lubed all the drum rollers. He's worked on my appliances before and I'm glad he was assigned again this time.

We called Action Appliances in Aurora on Saturday August 20th to come out and repair our LG washing machine. Marcel came out and told us that he needed to order a part, but we had to pay him 523.36 before he would order it and 100.00 upon completion of the job. Two days later he came out with the part and said he fixed it, I tried to run the machine and it had the same problem as before. I tried to catch Marcel and tell him it still didn't work, but he had left. I called again and Cody came out two days later stating we needed another part for 150.00. Action twice told me that the part would be ready in two days. This went on for two weeks. Marcel came back out on Friday September 9th with the part and said that he needed my help in removing a piece of metal from the drum. He asked me to hit the metal piece with a hammer while he held the drum in place. The piece did not budge. Marcel then pounded the part while I held the drum in place. it didn't work. He told me that he needed to take the part back to his shop and would return the next day. He returned on Saturday September 10th and put the machine back together and said that we needed to order yet another part because I damaged the part. This is the part that HE INSTRUCTED ME to hit with a hammer. He told me it would cost another 200 - 300 dollars. He told me I was negligible for ruining the part. He could have been the one who damaged the part when he struck it with a hammer or back at the office. We refused to pay any more money, so he left. The machine does not work after paying over seven hundred fifty dollars in service and part fees. We could have purchased a new washing machine with the money we paid to Action Appliances... on sale at Loews for 650.00. I feel they should have suggested that the parts and labor would be more than the washer was worth at the onset. I feel that I have been taken advantage of and robbed. We have repeatedly called to complain about this situation to Action directly, but they say there is nothing they can do for us because we won't pay them any more money. We were left with a shell, no guts, of a washing machine, they refused to put it back together.

Called Action Appliance on Friday afternoon about 4:30. The lady said that a repair tech would be to me within 4 hours. I had not asked for a tech that late on a friday PM but they offered it anyway.  The Technician (Mike) should up in about 2 hours and quickly discovered that the belt was bad on the dryer and had slipped out of place. He put the belt back on so the dryer would work and said he would return on Monday with a new belt. Late monday afternoon Mike returned and put on the new belt. He did an excellant  job and left the utility room in good shape. Will be happy to use this company in the future.

They fixed nothing over a month's time and, in fact, scratched the floor and wound up diabling the front control panel. At the end they said board required was no longer available so they could nor fix appliance. They still wanted the money originally quted even thoguh nothing had been fixed.  DO NOT use this company

 
Not satisfied at all. We still have to find out if the water heater repair will last!!!

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I had used them twice before in the last five years. So I thought that I would call them again because I had such great service before. The washer wasn’t working and I called them. I called and set up the appointment. They said that they would come the same day. We set up an appointment between one and four. They didn’t show up until seven. They didn’t call and inform me that they would be late. He said that he wanted the agitators of the washing machine. He pulled it out. He ordered one and it was $338. I had to wait. They arrived on Thursday to put it in. I called them and they said that they would be there between nine and eleven. They didn’t show up until two. They never called and informed me that they were late. They didn’t drain the water which was there in the washing machine. They didn’t check out the problem fully. They said that they leveled my washing machine but they didn’t because I found the parts on the floor. All they did was swapped the agitator and left. That was the last time I saw them. I was mad. I was angry. I called and told them what had happened and they never responded back. I would never use them again in the future.  

After ruining my floor, they sent someone out (owner but he never identified himself that way) and they did replace/fix leak but did not acknowledge damage to floor and blew me off.

We have been using them for years for several other appliance repairs. Their initial visit is only $55 as compared to other higher priced repair companies out there. They are very friendly and responsive. They come on time, do good work and clean up well after themselves.

Not well! The pricing was entirely out of line.

Good job.

The receptionist was very polite and professional, and set me up with several options for an appointment. She called back about a half hour before the repairman showed up, to tell me he was on his way, which I really appreciated, as I was given a two hour window. The repairman was prompt, did the job and replaced the faulty part, and explained the condition of the machine and why he replaced what he did. All of this was done in a minimum of time, and now it has been working fine ever since. I don't see how much better it could have been done, the cost of the part and the labor were about what I expected, and with no hassles I was very pleased with the whole experience.

They were prompt. They were very knowledgeable. They explained everything in detail. They were polite and professional. I would recommend them to others.

Excellent. Joe was punctual, thorough and neat.

Washing machine stopped working on a Saturday morning. Action was one of the few companies who could send out a technician the SAME DAY. Many of the larger companies couldn't get anyone to us until Monday morning. In the meantime, we didn't want to leave clothes sitting in stagnant water for that long. They arrived ON TIME and had part stocked on the truck and the machine was working again within an hour! The agitator motor had failed, and he was able to replace the part quickly. Repairman was uniformed, clean, courteous and very professional. I would highly recommend this company to anyone seeking appliance repairs, especially if you require emergency service.